Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Someone else's facebook is connected to my premium

Someone else's facebook is connected to my premium

So a few months ago my phone company offered me a free year of spotify premium. They sent me a link to download the application with my promotion code. When i logged in, it immediatly opened facebook and connected my account to the facebook that was connected on my phone. But it was my boyfriend's facebook that was connected (he had logged in on my phone) and at no point could i change the account since it did it automatically. I didn't mind since it just meant we would share the account. But know, he is no longer my boyfriend and has changed his facebook password, and I can no longer access the account that comes with MY phone bill. I have called my phone company and they have tried sending me the link over and over again and it doesn't work. They have told me to contact spotify. What can i do to take control back of my spotify premium ? Thank you
Reply
1 Reply

Hi there! 

What you can do is to log in with your spotify account at the spotify homepage with your originally credentials you used to create the account with. Then just disconnect Spotify from facebook and change the password. Then it's all done. 

 

Happy listening / Astame 

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random