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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14773 Views

7 replies

11 likes

Security
  • 14773 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553466 Views

991 replies

116 likes

Account
  • 553466 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131151 Views

74 replies

12 likes

Account
Login
Premium
  • 131151 Views
  • 74 replies
  • 12 likes

PayPal doesnt work

Hey guys.I have a problem with the 3 months for 99 cent subscription. I want to pay it with PayPal but everytime I entery my login and want to pay i get redirected to this page: https://www.spotify.com/de/purchase/panel/?intro-offer=1#__main-billing-...

Newbie

Hey guys. I have a problem with the 3 months for 99 cent subscription. I want to pay it with PayPal but everytime I entery my login and want to pay i get redirected to this page: https://www.spotify...

user-removed

Not applicable

349 Views

5 replies

0 likes

Account
Premium
Subscription
  • 349 Views
  • 5 replies
  • 0 likes

Spotify Premium Billing

I haven't used Spotify Premium for 2 months, but I forgot to cancel it online until I saw the direct bill on my band account just now, so can I cancel it immediately and get back my refund for this month? I love Spotify but I am going to China this m...

Casual Listener

I haven't used Spotify Premium for 2 months, but I forgot to cancel it online until I saw the direct bill on my band account just now, so can I cancel it immediately and get back my refund for this m...

Hurlamania

Roadie

359 Views

3 replies

0 likes

Premium
  • 359 Views
  • 3 replies
  • 0 likes

Solved!! Help me delete my spotify account pls

K so my issue is that I have 2 spotify accounts (one I made inadvertantly through Facebook which has NO content on it except for a profile picture and then one which I consciously made that now contains all my music/albums/playlists. How do I delete ...

Visitor

K so my issue is that I have 2 spotify accounts (one I made inadvertantly through Facebook which has NO content on it except for a profile picture and then one which I consciously made that now conta...

Hurlamania

Roadie

309 Views

2 replies

0 likes

Account
  • 309 Views
  • 2 replies
  • 0 likes

Upgraded to premium and still free status

I upgraded my account this morning to premium and iTunes says its premium and I have the receipt saying I paid for premium, but the app still says free...

Newbie

I upgraded my account this morning to premium and iTunes says its premium and I have the receipt saying I paid for premium, but the app still says free...

Hurlamania

Roadie

264 Views

2 replies

0 likes

Account
Free
Login
Security
Subscription
  • 264 Views
  • 2 replies
  • 0 likes

created by?

yes as you can se something is wrong i want to fix it and i don't know how i cna do that so i am asking for help i want it to Say Tor Gunvald pleas if someone could help then i would be grateful

Newbie

 yes as you can se something is wrong  i want to fix it and i don't know how i cna do that so i am asking for help i want it to Say Tor  Gunvald pleas if someone could help then i woul...

130 Views

0 replies

0 likes

Account
  • 130 Views
  • 0 replies
  • 0 likes

Solved!! Three months for 99 cent offer

I've only had Spotify premium through the free offers and I seen that they had one where u can get Spotify for 3 months for 99 cent thru June 30th and when I went to register for it there was no option for it. So how do I register for it ?

Casual Listener

I've only had Spotify premium through the free offers and I seen that they had one where u can get Spotify for 3 months for 99 cent thru June 30th and when I went to register for it there was no opti...

alfredsandoval

Newbie

722 Views

3 replies

0 likes

Subscription
  • 722 Views
  • 3 replies
  • 0 likes

Facebook login failure and spotify family

Hi, I've been a good customer of spotify for a while now. Recently they came with the option for Spotify Family, which is perfect for me and my roommates.So I arranged it and it was fine for a few days. Then we all got kicked off and back to spotify ...

Casual Listener

Hi,   I've been a good customer of spotify for a while now. Recently they came with the option for Spotify Family, which is perfect for me and my roommates. So I arranged it and it was fine f...

osornios

Spotify Star

388 Views

1 replies

0 likes

Account
Login
Premium
  • 388 Views
  • 1 replies
  • 0 likes

Charged for someone else's account

Spotify is taking money from my bank account every month for a service I do not have. I am part of a"Family Pack" and I'm still being charged. There is another account somewhere with my details attached to it that is not mine.

Newbie

Spotify is taking money from my bank account every month for a service I do not have. I am part of a"Family Pack" and I'm still being charged. There is another account somewhere with my details attac...

osornios

Spotify Star

192 Views

1 replies

0 likes

Account
  • 192 Views
  • 1 replies
  • 0 likes

Fallo en pago premium

Al pagar mi suscripción premium con mi tarjeta me dice que el pago no se puede realizar pero el cobro a mi tarjeta si se hace y el premium no me llega u.u

Newbie

Al pagar mi suscripción premium con mi tarjeta me dice que el pago no se puede realizar pero el cobro a mi tarjeta si se hace y el premium no me llega u.u

osornios

Spotify Star

304 Views

1 replies

0 likes

Premium
Subscription
  • 304 Views
  • 1 replies
  • 0 likes

Problema al reproduccir

No puedo reproducir gran parte de las canciones del albuen "The Resistence" de "Muse", intente quitarlas y agregarlas despues y el problema sigue tambien intente agregarlas por archivos locales y el error es el mismo.

Newbie

No puedo reproducir gran parte de las canciones del albuen "The Resistence" de "Muse", intente quitarlas y agregarlas despues y el problema sigue tambien intente agregarlas por archivos locales y el ...

osornios

Spotify Star

164 Views

1 replies

0 likes

Account
Other
Premium
  • 164 Views
  • 1 replies
  • 0 likes

no puedo hacerme premium

Buena tarde. probe los 7 dias de premium pero al terminar que quise utilizar mi tarjeta, no la reconoce y no tiene ningun problema. Intente con otra y tampoco. Al final opte por pagar en un autoservicio y tampoco la unica respuesta fue Ups, parece qu...

Newbie

Buena tarde.    probe los 7 dias de premium pero al terminar que quise utilizar mi tarjeta, no la reconoce y no tiene ningun problema. Intente con otra y tampoco. Al final opte por pagar ...

osornios

Spotify Star

310 Views

1 replies

0 likes

Account
Premium
Subscription
  • 310 Views
  • 1 replies
  • 0 likes

My spotify is so slow.

Hi.I am not only extremely frustrated with this app but with your service. I have sent you 3 emails regarding my issues 2 months ago and i am still waiting on a reply. Its not acceptable. You are a huge business, i just dont understand how you arent ...

Newbie

Hi. I am not only extremely frustrated with this app but with your service. I have sent you 3 emails regarding my issues 2 months ago and i am still waiting on a reply. Its not acceptable. You are a...

248 Views

0 replies

0 likes

Account
  • 248 Views
  • 0 replies
  • 0 likes

Pay with play store

I dont know why i cant pay with my money of play store "get 3 months 0.99€" , could i pay with play store ?

Visitor

I dont know why i cant pay with my money of play store "get 3 months 0.99€" , could i pay with play store ?

osornios

Spotify Star

301 Views

1 replies

0 likes

Premium
  • 301 Views
  • 1 replies
  • 0 likes

Spotify Premium 9 pesos for 3 months not working

I want to try that promo and see if it is good but i can't pay because there's a small problem. I chose to pay by mobile and i used my phone number and they are asking for the PIN code but i can't receive any messages from Spotify. Please help

Newbie

I want to try that promo and see if it is good but i can't pay because there's a small problem. I chose to pay by mobile and i used my phone number and they are asking for the PIN code but i can't re...

osornios

Spotify Star

429 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 429 Views
  • 1 replies
  • 0 likes

99p/student offers

Hello, was wondering if I got the 3 month for 99p offer would I be able to still get student discount after the 3 month period is up?

Newbie

Hello, was wondering if I got the 3 month for 99p offer would I be able to still get student discount after the 3 month period is up?

osornios

Spotify Star

372 Views

1 replies

0 likes

Account
Premium
  • 372 Views
  • 1 replies
  • 0 likes

subscription

I used the free 1 month premium and it renewed a day early. Is there a way i can get the money back?

Newbie

I used the free 1 month premium and it renewed a day early. Is there a way i can get the money back?

osornios

Spotify Star

145 Views

1 replies

0 likes

Subscription
  • 145 Views
  • 1 replies
  • 0 likes

pay for the premium service and not have it

They generated charge my credit card and do not have the premium service

Newbie

They generated charge my credit card and do not have the premium service

180 Views

0 replies

1 likes

Premium
  • 180 Views
  • 0 replies
  • 1 likes

I cant use my premium account

I pay my premium account today and i cant use it because i log in in my computer and my phone. The premium account was activated in my computer but not in my phone and i want to have it in my phone. Thank you

Visitor

I pay my premium account today and i cant use it because i log in in my computer and my phone. The premium account was activated in my computer but not in my phone and i want to have it in my phone. ...

osornios

Spotify Star

170 Views

1 replies

0 likes

Premium
  • 170 Views
  • 1 replies
  • 0 likes

Different emails for spotify login and subscription

Hi. This is with regards to my subscription. I have subscribed to the spotify subscription through GLOBE Philippines from which payment will be made. Problem is the email I used for my subscription is my gmail account but I used my facebook account i...

Newbie

Hi. This is with regards to my subscription. I have subscribed to the spotify subscription through GLOBE Philippines from which payment will be made. Problem is the email I used for my subscription i...

284 Views

0 replies

0 likes

Subscription
  • 284 Views
  • 0 replies
  • 0 likes

5 account family

Help I am member, my fiance also joined. Our sister uses free spotify, he and I both attempted family plan. Cant completeConstance L Wagner Mikel A Baker

Newbie

Help I am member, my fiance also joined. Our sister uses free spotify, he and I both attempted family plan. Cant completeConstance L Wagner Mikel A Baker

osornios

Spotify Star

160 Views

1 replies

0 likes

Other
  • 160 Views
  • 1 replies
  • 0 likes