Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 3
2 weeks ago
171 Views
0 replies
5 likes
Security

171 Views
0 replies
5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
CeliMaga
Casual Listener
434053 Views
967 replies
108 likes
Account

434053 Views
967 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1192615 Views
119 replies
116 likes
Account

1192615 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-07-25 1:55:12 PM
Hobbit70
Visitor
105968 Views
70 replies
11 likes
Account
Login
Premium

105968 Views
70 replies
11 likes

Loging in

Hi there, I used to login to spotify via facebook, however, I deleted facebook and now cannot log in. I tried to use the password/retrieval and I get a mesage saying your account is setup through facebook, I also tried to create an account with my em...

nate989
Newbie
Hi there, I used to login to spotify via facebook, however, I deleted facebook and now cannot log in. I tried to use the password/retrieval and I get a mesage saying your account is setup th...
2016-06-05 5:52:07 PM
2016-06-05 11:25:31 PM
osornios
Spotify Star
704 Views
1 replies
0 likes
Account

704 Views
1 replies
0 likes

Solved!! Premium not free

My subscription does not expire until November 2017. However my account shos I'm on the free version instead. How do I fix it after I have already logged out and logged back in.

Iwannabeahippo
Newbie
My subscription does not expire until November 2017. However my account shos I'm on the free version instead. How do I fix it after I have already logged out and logged back in.
2016-06-05 7:26:20 PM
2016-06-05 11:20:23 PM
osornios
Spotify Star
176 Views
1 replies
0 likes
Premium

176 Views
1 replies
0 likes

Upgraded to premium the made 4 charges and didnt work

Today i tried to upgraded, spotify charges me 4 times and said they didnt but they arrived 4sms about each charge

MiguelInguanzo
Newbie
Today i tried to upgraded, spotify charges me 4 times and said they didnt but they arrived 4sms about each charge
2016-06-05 7:42:36 PM
2016-06-05 11:16:20 PM
osornios
Spotify Star
141 Views
1 replies
0 likes
Account

141 Views
1 replies
0 likes

Can't remember the password.. can't reset password because email no longer exists.. HELP!

Hey! I ordered Spotify Premium to a wrong Spotify - account! I have two different accounts, because I can't remember password from the first account and I can't reset the password, because I don't have access to accounts email any more. I ordered Pre...

muarit
Newbie
Hey! I ordered Spotify Premium to a wrong Spotify - account! 😕 I have two different accounts, because I can't remember password from the first account and I can't reset the password, ...
2016-06-05 2:55:32 PM
2016-06-05 11:09:17 PM
osornios
Spotify Star
431 Views
2 replies
1 likes
Account

431 Views
2 replies
1 likes

$0.99 for the 3 months

I was recently charged $9.99 when I attempted to to try the trial for $0.99 for three months. Is there a way I can get my money back? Who do I contact to do this?

dhez96
Newbie
I was recently charged $9.99 when I attempted to to try the trial for $0.99 for three months. Is there a way I can get my money back? Who do I contact to do this?
2016-06-05 9:16:54 PM
2016-06-05 11:03:48 PM
osornios
Spotify Star
139 Views
1 replies
0 likes
Premium
Subscription

139 Views
1 replies
0 likes

country on account not changing

I'm having issues with the country listed in my spotify account. I am subscribed to premium and the payment method has a billing address in the USA, but for some reason, although I have put in the payment details numerous times, the country in my pro...

srahematpura12
Newbie
I'm having issues with the country listed in my spotify account. I am subscribed to premium and the payment method has a billing address in the USA, but for some reason, although I have put in the pa...
2016-06-05 9:57:49 PM
2016-06-05 10:57:24 PM
osornios
Spotify Star
132 Views
1 replies
0 likes
Premium

132 Views
1 replies
0 likes

I can not cancel my subscription because it says my status is free

Even though my Spotify tells me my subscription status is "free", I was still charged for the last 3 months. Ironically because it says I am free, so I can not cancle this subscription that I have been unknowingly paying for either. What kind of game...

whatever1234567
Newbie
Even though my Spotify tells me my subscription status is "free", I was still charged for the last 3 months. Ironically because it says I am free, so I can not cancle this subscription that I...
2016-06-05 10:13:31 PM
2016-06-05 10:43:49 PM
osornios
Spotify Star
151 Views
1 replies
0 likes
Account
Subscription

151 Views
1 replies
0 likes

Canceling subscription

I have a bit of a dilemma. When i use the app, its logged in with my Facebook account. When i came to the spotify site, my Facebook account was not registered. Once i registered it, it doesn't recognize i already have Premium through the app (purchas...

Shawnmac242
Casual Listener
I have a bit of a dilemma. When i use the app, its logged in with my Facebook account. When i came to the spotify site, my Facebook account was not registered. Once i registered it, it doesn't recogn...
2016-05-27 5:53:16 AM
2016-06-05 10:33:32 PM
osornios
Spotify Star
252 Views
4 replies
0 likes
Account
Subscription

252 Views
4 replies
0 likes

Upgraded to premium still on free!

Hi I just upgraded to premium yet still showing free account. Tried everything suggested!!! Uninstalled, changed password etc etc

user-removed
Visitor
Hi I just upgraded to premium yet still showing free account. Tried everything suggested!!! Uninstalled, changed password etc etc
2016-05-29 9:19:23 AM
2016-06-05 8:50:00 PM
user-removed
Not applicable
256 Views
4 replies
0 likes
Premium

256 Views
4 replies
0 likes

Solved!! Try Premium for 3 month - 0,99€ does not work

Hello,I have never tried premium and now there is this offer (3 month premium for only 0,99€), so i wanna give it a try.When i click on the "get premium"-button a browser window opens and under the displayed payment-methods (right on the top)the load...

watzi3
Casual Listener
Hello, I have never tried premium and now there is this offer (3 month premium for only 0,99€), so i wanna give it a try. When i click on the "get premium"-button a browser window opens and und...
2016-06-05 7:59:26 PM
2016-06-05 8:11:20 PM
watzi3
Casual Listener
302 Views
2 replies
0 likes
Premium
Subscription

302 Views
2 replies
0 likes

help me

my spotify keeps saying Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.

kerwin123kp
Casual Listener
my spotify keeps saying Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.
2016-06-03 8:39:59 PM
2016-06-05 7:10:23 PM
kerwin123kp
Casual Listener
203 Views
2 replies
0 likes
Subscription

203 Views
2 replies
0 likes

Being charged for premium now for one year and can't cancel

I signed up over a year ago have never received premium and have done everything they say but I am still being charged every month. How can I stop this? I'm am ready to sue spotify

Janesicaj
Newbie
I signed up over a year ago have never received premium and have done everything they say but I am still being charged every month. How can I stop this? I'm am ready to sue spotify
2016-06-05 5:55:52 PM
2016-06-05 6:29:07 PM
LordRollin
Community Legend
155 Views
1 replies
0 likes
Account

155 Views
1 replies
0 likes

Cancelled in December, Still Being Charged

I cancelled my premium subscription back in December 2015 after my 3 month subscription had ended and I was charged for another month. I'm not overly upset with that charge because it was my fault I hadn't gone in to change the automatic renewal stat...

tymeighan
Newbie
I cancelled my premium subscription back in December 2015 after my 3 month subscription had ended and I was charged for another month. I'm not overly upset with that charge because it was my fa...
2016-06-05 6:01:05 PM
2016-06-05 6:05:51 PM
user-removed
Not applicable
127 Views
1 replies
0 likes
Account
Premium

127 Views
1 replies
0 likes

Need to delete account

How can I delete my Spotify account?Thanks

user-removed
Visitor
How can I delete my Spotify account? Thanks
2016-06-05 1:19:42 PM
2016-06-05 5:42:50 PM
Raphaelberaldo
Newbie
199 Views
2 replies
0 likes
Account

199 Views
2 replies
0 likes

Can't reset password

Hello , I can't reset my password because I have given a worng E-Mail address on my Registration.Now I want to change my Mail and I contacted the Support by E-Mail but there is no respond after 4 days .... I don't know what to do because I can't logi...

Theonelo
Casual Listener
Hello , I can't reset my password because I have given a worng E-Mail address on my Registration. Now I want to change my Mail and I contacted the Support by E-Mail but there is no respond ...
2016-06-04 9:57:02 PM
2016-06-05 4:57:45 PM
user-removed
Not applicable
263 Views
3 replies
0 likes
Account
Login
Premium

263 Views
3 replies
0 likes

i cant use my Virtual card

Hi i am from Turkey. I want to purchase premium but i cant use my virtual card. Please help me.

user-removed
Visitor
Hi i am from Turkey. I want to purchase premium but i cant use my virtual card. Please help me.
2016-06-03 9:19:18 PM
2016-06-05 4:33:57 PM
user-removed
Not applicable
808 Views
2 replies
0 likes
Account

808 Views
2 replies
0 likes

Solved!! Premium not working on iphone

Hi I have had to restore my iPhone and now when I try to log back in to Spotify it's not recognising that I have a premium account. I have tried logging in and out, both my username and email address and deleting the app altogether and restoring. Ple...

Jayne1
Casual Listener
Hi I have had to restore my iPhone and now when I try to log back in to Spotify it's not recognising that I have a premium account. I have tried logging in and out, both my username and email address...
2016-06-03 3:07:40 PM
2016-06-05 3:54:55 PM
Jordtenbulte
Casual Listener
450 Views
4 replies
0 likes
Premium

450 Views
4 replies
0 likes

German Help pls

Hey i need German Support, My Facebook Account is locked and no Therefore Spotify because of this Accoint is so connected.

vegomatic
Newbie
Hey i need German Support, My Facebook Account is locked and no Therefore Spotify because of this Accoint is so connected.
2016-06-05 2:33:06 PM
101 Views
0 replies
0 likes
Account

101 Views
0 replies
0 likes

Susbect my Account has been hacked

All started yesterday when I was using Spotify and it poped up saying listening on ps3-111 I just clicked continue listening on my phone and did not think twice about it then aboult an hour later I had an email come through saying my email address ha...

user-removed
Visitor
All started yesterday when I was using Spotify and it poped up saying listening on ps3-111 I just clicked continue listening on my phone and did not think twice about it then aboult an hour later I h...
2016-06-05 9:43:14 AM
2016-06-05 12:31:08 PM
Maxim
Spotify Star
172 Views
1 replies
0 likes
Account
Login
Security

172 Views
1 replies
0 likes

PayPal failed

Hello,today i saw the offer "3Month for 0,99,-" made a try directly.But when i had to make a hook at the box that they can book money after the 3 month, i continued.But at the moment the Money had to go to Spotify the App sends me to the Box from the...

Ic3Runner
Casual Listener
Hello, today i saw the offer "3Month for 0,99,-" made a try directly. But when i had to make a hook at the box that they can book money after the 3 month, i continued. But at the moment the ...
2016-05-25 6:34:51 PM
2016-06-05 11:56:45 AM
juliuss334
Newbie
213 Views
1 replies
0 likes
Premium

213 Views
1 replies
0 likes

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