Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14742 Views

7 replies

11 likes

Security
  • 14742 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

552929 Views

991 replies

115 likes

Account
  • 552929 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131112 Views

74 replies

12 likes

Account
Login
Premium
  • 131112 Views
  • 74 replies
  • 12 likes

Problem with my account Spotify Premium

From the day yesterday and had big problems with my spotify account, first I said on the pc that was to change region to continue using the service but when I redirected to the page "https://www.spotify.com/ redirect / account-page / "it is impossibl...

Newbie

From the day yesterday and had big problems with my spotify account, first I said on the pc that was to change region to continue using the service but when I redirected to the page "https://www.spot...

304 Views

0 replies

0 likes

Account
Premium
Security
Subscription
  • 304 Views
  • 0 replies
  • 0 likes

Solved!! I have the 3 month subscription and I wanted to change it to student after finish how?

Hello,today I subscribed for 3 moth 9.99 euros. Now after finishing this 3 month I would like to change my subscribtion to student one because I am a student. How can I do so without losing the downloaded music and everything. Can I do it now or I ne...

Regular

Hello, today I subscribed for 3 moth 9.99 euros. Now after finishing this 3 month I would like to change my subscribtion to student one because I am a student. How can I do so without losing the dow...

Kashan

Regular

522 Views

4 replies

0 likes

  • 522 Views
  • 4 replies
  • 0 likes

Spotify Name

Is it possible to make my Spotify name have a capital letter as does my community user name?

Roadie

Is it possible to make my Spotify name have a capital letter as does my community user name?

LordRollin

Community Legend

302 Views

1 replies

0 likes

Account
  • 302 Views
  • 1 replies
  • 0 likes

Charged twice?

Hey guys I got premium and it's only .99 cents for first three months and I got charged twice in one day..? New member and impressed with Spotify but not getting charged twice..when it goes to 9.99 a month is it going to still charge me twice? Not co...

Newbie

Hey guys I got premium and it's only .99 cents for first three months and I got charged twice in one day..? New member and impressed with Spotify but not getting charged twice..when it goes to 9.99 a...

LordRollin

Community Legend

223 Views

1 replies

0 likes

Account
Subscription
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Instant downgrade to "Spotify Free"

Hi,I need an instant downgrade to Spotify Free without waiting the remaining 7 days of my Unlimited Subscription, because I want to upgrade my existing account to "Spotify Premium" via the premium option of my mobile telecommunication provider. Thank...

Newbie

Hi, I need an instant downgrade to Spotify Free without waiting the remaining 7 days of my Unlimited Subscription, because I want to upgrade my existing account to "Spotify Premium" via the premium ...

LordRollin

Community Legend

415 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 415 Views
  • 1 replies
  • 0 likes

I need to stop someone that keeps changing my email

Someone keeps changing the email on my account and it has been going on for weeks and I don't know how they keep getting it back I make a different pasword every time I need a way to disable the email change some how

Newbie

Someone keeps changing the email on my account and it has been going on for weeks and I don't know how they keep getting it back I make a different pasword every time I need a way to disable the emai...

OviiiOne

Community Legend

572 Views

2 replies

0 likes

  • 572 Views
  • 2 replies
  • 0 likes

How to remove facebook picture and name

I have a spotify account and then somehow my wife's facebook got connected to it. I went in and went to the preferences and disconnected facebook, but I still see my wife's picture and name (from facebook). I've tried reinstalling as I've seen in oth...

Newbie

I have a spotify account and then somehow my wife's facebook got connected to it. I went in and went to the preferences and disconnected facebook, but I still see my wife's picture and name (from fac...

Steburg77

Casual Listener

4673 Views

5 replies

1 likes

  • 4673 Views
  • 5 replies
  • 1 likes

$0.99/month Premium to Student Dsicount

After the 3 month premium trial is up, can users still receive the student discount, or will they be charged the normal $10/month price?

Newbie

After the 3 month premium trial is up, can users still receive the student discount, or will they be charged the normal $10/month price? 

OviiiOne

Community Legend

177 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 177 Views
  • 1 replies
  • 0 likes

3 aylık spotify

3 aylık üyelık 9.99 yazıyordu satın aldım ama 1 aylık kullanım hakkım gözküyor

Newbie

3 aylık üyelık 9.99 yazıyordu satın aldım ama 1 aylık kullanım hakkım gözküyor 

145 Views

0 replies

0 likes

Premium
Subscription
  • 145 Views
  • 0 replies
  • 0 likes

Presale code for St. Paul and the Broken Bones - Toronto

Can anyone help with the presale code for St. Paul and the Broken Bones - TorontoOn sale now.thanks

Newbie

Can anyone help with the presale code for St. Paul and the Broken Bones - Toronto On sale now. thanks

435 Views

0 replies

0 likes

Other
  • 435 Views
  • 0 replies
  • 0 likes

Picture

Is there a way yet to add a photo without a FB

Roadie

Is there a way yet to add a photo without a FB

Maxim

Spotify Star

353 Views

3 replies

0 likes

Account
  • 353 Views
  • 3 replies
  • 0 likes

Solved!! Missing Playlists

I have been using spotify for a few years now, with both the premium and free versions.A few weeks ago i changed my account back to the free version for financial reasons which i have done in the past. In the past my playlists were never deleted but ...

Newbie

I have been using spotify for a few years now, with both the premium and free versions. A few weeks ago i changed my account back to the free version for financial reasons which i have done in the p...

Maxim

Spotify Star

432 Views

3 replies

0 likes

Account
  • 432 Views
  • 3 replies
  • 0 likes

Solved!! exchange artwork /audio

he there , my label handed in the wrong folder of a project of mine , now the mixes are not the best and the artwork is a ruff scetch only ,is there any way to exchange the artwork and tracks on an already existing album ?txs in advance

Newbie

he there , my label  handed in the wrong folder of  a project of mine , now the mixes are not the best and the artwork is a ruff scetch only , is there any way to exchange the artwork and ...

Maxim

Spotify Star

310 Views

1 replies

0 likes

Other
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Premium account disappeared

Hi, I was having a premium subscription and everything was fine, but yesterday I opened Spotify and now, all of the sudden, I have a free account, although, the money for subscription were charged last month (screenshot in attachments).Taking this un...

Casual Listener

Hi,   I was having a premium subscription and everything was fine, but yesterday I opened Spotify and now, all of the sudden,  I have a free account, although, the money for subscription ...

Hurlamania

Roadie

2470 Views

8 replies

1 likes

Free
Premium
Subscription
  • 2470 Views
  • 8 replies
  • 1 likes

Unable to log in (with FB) on my Premium account

Since today suddanly I'm logged out of Spotify on all of my devices, and can not log in anymore. I have a premium account, with my FB. So I am not able to insert any email adress or usersname. Please tell me how to fix this

Newbie

Since today suddanly I'm logged out of Spotify on all of my devices, and can not log in anymore. I have a premium account, with my FB. So I am not able to insert any email adress or usersname. Please...

210 Views

0 replies

0 likes

Account
Login
Premium
  • 210 Views
  • 0 replies
  • 0 likes

other name in the corner?

I have some one's neme on the corner but my name in the middle???? 

Newbie

I have some one's neme on the corner but my name in the middle????  

Hurlamania

Roadie

218 Views

1 replies

0 likes

Account
Other
Security
  • 218 Views
  • 1 replies
  • 0 likes

Solved!! Am being charged twice

Hi, I have just realised that Iam being charged twice for Premium (on the 6th and 24th of each month). Foolish, I know but this appears to have been going on fot at least a year. I pay through my PayPal account and PayPal confirms the payments have b...

Regular

Hi, I have just realised that Iam being charged twice for Premium (on the 6th and 24th of each month). Foolish, I know but this appears to have been going on fot at least a year. I pay through my Pay...

Hurlamania

Roadie

616 Views

7 replies

0 likes

Premium
Subscription
  • 616 Views
  • 7 replies
  • 0 likes

PayPal doesnt work

Hey guys.I have a problem with the 3 months for 99 cent subscription. I want to pay it with PayPal but everytime I entery my login and want to pay i get redirected to this page: https://www.spotify.com/de/purchase/panel/?intro-offer=1#__main-billing-...

Newbie

Hey guys. I have a problem with the 3 months for 99 cent subscription. I want to pay it with PayPal but everytime I entery my login and want to pay i get redirected to this page: https://www.spotify...

user-removed

Not applicable

349 Views

5 replies

0 likes

Account
Premium
Subscription
  • 349 Views
  • 5 replies
  • 0 likes

Spotify Premium Billing

I haven't used Spotify Premium for 2 months, but I forgot to cancel it online until I saw the direct bill on my band account just now, so can I cancel it immediately and get back my refund for this month? I love Spotify but I am going to China this m...

Casual Listener

I haven't used Spotify Premium for 2 months, but I forgot to cancel it online until I saw the direct bill on my band account just now, so can I cancel it immediately and get back my refund for this m...

Hurlamania

Roadie

359 Views

3 replies

0 likes

Premium
  • 359 Views
  • 3 replies
  • 0 likes

Solved!! Help me delete my spotify account pls

K so my issue is that I have 2 spotify accounts (one I made inadvertantly through Facebook which has NO content on it except for a profile picture and then one which I consciously made that now contains all my music/albums/playlists. How do I delete ...

Visitor

K so my issue is that I have 2 spotify accounts (one I made inadvertantly through Facebook which has NO content on it except for a profile picture and then one which I consciously made that now conta...

Hurlamania

Roadie

305 Views

2 replies

0 likes

Account
  • 305 Views
  • 2 replies
  • 0 likes