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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14754 Views

7 replies

11 likes

Security
  • 14754 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553065 Views

991 replies

116 likes

Account
  • 553065 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131135 Views

74 replies

12 likes

Account
Login
Premium
  • 131135 Views
  • 74 replies
  • 12 likes

Unable to subscribe to premium on app

My account paused because I didn't have anymore money on my iTunes account to pay for my next month of spotify premium. So I went to the store got an iTunes card and redeemed it on iTunes. I go on my spotify its says it been paused so I click okay an...

Casual Listener

My account paused because I didn't have anymore money on my iTunes account to pay for my next month of spotify premium. So I went to the store got an iTunes card and redeemed it on iTunes. I go on my...

192 Views

0 replies

0 likes

Account
Premium
  • 192 Views
  • 0 replies
  • 0 likes

Spotify family

I upgraded to family and the people I invite are not able to log in with the link provided

Newbie

I upgraded to family and the people I invite are not able to log in with the link provided

OviiiOne

Community Legend

288 Views

2 replies

0 likes

Login
  • 288 Views
  • 2 replies
  • 0 likes

Change account type

Hello,I would like to transfer my Facebook Spotify account to a non-Facebook account. Does anybody know how. I haven't got the new account yet.Or does anybody know how to change the email-address of a Facebook account.Thank you

Newbie

Hello, I would like to transfer my Facebook Spotify account to a non-Facebook account. Does anybody know how. I haven't got the new account yet. Or does anybody know how to change the email-address...

Astame

Community Legend

1245 Views

1 replies

0 likes

Account
Free
Login
Premium
  • 1245 Views
  • 1 replies
  • 0 likes

Premium for family

I'm trying to upgrade my premium account to premium for family but every time i try to change it, it says "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can he...

Newbie

I'm trying to upgrade my premium account to premium for family but every time i try to change it, it says "Unfortunately, there is no support at the moment to make this type of change to your subscri...

lukebotham1

Community Legend

330 Views

2 replies

0 likes

Premium
  • 330 Views
  • 2 replies
  • 0 likes

Premium offer for 3 months

Hi,I took the offer today of having premium for 3 months for only 6.99. How come it is still telling me that I will be charged on 16/07/2016 by another 6.99????

Newbie

Hi, I took the offer today of having premium for 3 months for only 6.99. How come it is still telling me that I will be charged on 16/07/2016 by another 6.99???? 

gauri234

Casual Listener

295 Views

1 replies

1 likes

Premium
  • 295 Views
  • 1 replies
  • 1 likes

General question

Hi there! Is there some way for me to help spotify putting new hits to their playlists? If I could create playlists in Spotify's name

Community Legend

Hi there! Is there some way for me to help spotify putting new hits to their playlists? If I could create playlists in Spotify's name

161 Views

0 replies

0 likes

Other
  • 161 Views
  • 0 replies
  • 0 likes

Gifting Spotify

I am a Spotify member through PlayStation network. I've been trying to send someone a 3 month subscription to Spotify but I can't get past the purchase screen.

Newbie

I am a Spotify member through PlayStation network. I've been trying to send someone a 3 month subscription to Spotify but I can't get past the purchase screen.

152 Views

0 replies

0 likes

Subscription
  • 152 Views
  • 0 replies
  • 0 likes

Why was I dropped from the Student Discount?

Hello, I have been on the student discount for several months now but this past month I was dropped and charged the full amount. Can anyone tell me why? I am still an enrolled student at a US college. Please advise on how to get my student discount b...

Newbie

Hello, I have been on the student discount for several months now but this past month I was dropped and charged the full amount. Can anyone tell me why? I am still an enrolled student at a US college...

160 Views

0 replies

0 likes

Subscription
  • 160 Views
  • 0 replies
  • 0 likes

Adquiri premium y mis cuentan estan free

Hola tengo un problema.el dia de ayer inicie sesion con mi facebook y me fui a adquirir la promocion por 3 meses y resulta que ingrese la tarjeta y todo y ld di comprar y me envio un msj de que tenia otras promociones algo asi que raro dije me fui a ...

Casual Listener

Hola tengo un problema.el dia de ayer inicie sesion con mi facebook y me fui a adquirir la promocion por 3 meses y resulta que ingrese la tarjeta y todo y ld di comprar y me envio un msj de que tenia...

boris_9720

Casual Listener

734 Views

6 replies

1 likes

Account
Premium
Subscription
  • 734 Views
  • 6 replies
  • 1 likes

Solved!! Cannot change country for credit card payment

Hi All, I am trying to change my crerdit card payment method from an australian to a singaporean credit card - everytime I put the cc details in it picks up that its from singapore and offers me to change the country which I say yes and then it just ...

Newbie

Hi All,    I am trying to change my crerdit card payment method from an australian to a singaporean credit card - everytime I put the cc details in it picks up that its from singapore and...

luisluisluis

Regular

376 Views

3 replies

0 likes

Account
  • 376 Views
  • 3 replies
  • 0 likes

Tendre que pagar algo que no estoy usando multiplicado por 5, me parese una estafa!!!!

Hace aproximadamente dos semanas intente contratar spotify premium, pero lo que obtuve fue sólo un mal rato, quise obtener el servicio con mi tarjeta de crédito vía internet, y sin embargo me cobraron 5 veses la suscripción pero jamás obtuve el servi...

Newbie

Hace aproximadamente dos semanas intente contratar spotify premium, pero lo que obtuve fue sólo un mal rato, quise obtener el servicio con mi tarjeta de crédito vía internet, y sin embargo me cobraro...

adax1984

Newbie

211 Views

2 replies

0 likes

Account
Premium
  • 211 Views
  • 2 replies
  • 0 likes

Buy with PaySafeCard?

Hi!I will buy Premium with PaySafeCard (Germany), but i don't can? I know, 1 month ago, it works, but jet i can't buy Premium with PaySafeCard?Only with PayPal, Klarna, Mobilephone, Creditcard and debit..Is PaySafeCard removed? Btw. Sry for my bad en...

Newbie

Hi! I will buy Premium with PaySafeCard (Germany), but i don't can?  I know, 1 month ago, it works, but jet i can't buy Premium with PaySafeCard? Only with PayPal, Klarna, Mobilephone, Credit...

362 Views

0 replies

0 likes

Account
Premium
  • 362 Views
  • 0 replies
  • 0 likes

Cancelled Premium - Still Charged

I've tried cancelling my Spotify Premium twice and was still charged for 2 extra months after I cancelled. I've e-mailed 2 times already through the "Contact Form", with no responses to my issue, and no reimbursments. Is there any way to get a respon...

Newbie

I've tried cancelling my Spotify Premium twice and was still charged for 2 extra months after I cancelled. I've e-mailed 2 times already through the "Contact Form", with no responses to my issue, and...

124 Views

0 replies

0 likes

Other
Premium
Subscription
  • 124 Views
  • 0 replies
  • 0 likes

This song is not available

I am not able to play some songs on spotify. I will click a song and i get a notification that says "This song is not available. If you have the file on your computer you can import it". But if I move the same song into my "Starred" playlist, and I p...

Casual Listener

I am not able to play some songs on spotify. I will click a song and i get a notification that says "This song is not available. If you have the file on your computer you can import it".  B...

Justin41

Casual Listener

202 Views

1 replies

0 likes

Free
Other
Unlimited
  • 202 Views
  • 1 replies
  • 0 likes

Havent got my Premium yet.

Hey guys, I just bought the 0,99€ spotify premium with paypal. I havent got my premium yet.I am 100% sure i've used the right account.I am 100% sure its the right e-mail.I am 100% sure they got my payment. (I can see it on my paypal)I've also reinsta...

Casual Listener

Hey guys, I just bought the 0,99€ spotify premium with paypal. I havent got my premium yet. I am 100% sure i've used the right account. I am 100% sure its the right e-mail. I am 100% sure ...

Kev_rdzz

Casual Listener

514 Views

6 replies

0 likes

Account
Premium
Subscription
  • 514 Views
  • 6 replies
  • 0 likes

Vodafone premium spotify

Hello i have a premium spotify this account gift from vodafone red but i missed this account information 1 month ago i dont remember email or password can you find my account with personal information but i have some account two account i can access ...

Newbie

Hello i have a premium spotify this account gift from vodafone red but i missed this account information 1 month ago i dont remember email or password can you find my account with personal informatio...

144 Views

0 replies

0 likes

Account
  • 144 Views
  • 0 replies
  • 0 likes

Switching Vodafone Subscription to Premium Family

Hello, My Vodafone Premium subscription ended yesterday and I'm trying to register to my partners Premium Family subscription but Spotify is still telling me I have a subscription with Vodafone. I have tried to register a new account but it is tellin...

Newbie

Hello,   My Vodafone Premium subscription ended yesterday and I'm trying to register to my partners Premium Family subscription but Spotify is still telling me I have a subscription with Vodaf...

247 Views

0 replies

0 likes

Other
Premium
Subscription
  • 247 Views
  • 0 replies
  • 0 likes

Unsubscribe local official account on Browse section

As title. I don't know how to do it. There're always some playlists in Browse Created by:spotify(yourcountry). I don't want that playlist shows up in Browse. How can I do it?

Newbie

As title. I don't know how to do it. There're always some playlists in Browse Created by:spotify(yourcountry). I don't want that playlist shows up in Browse. How can I do it?

134 Views

0 replies

0 likes

Account
Premium
Subscription
  • 134 Views
  • 0 replies
  • 0 likes

No puedo pagar mi spotify premium porque sigo apareciendo en movistar activado

Hola !No sé cómo hacer un post nuevo. Así que me veo en la necesidad de escribir aquí.Yo estaba suscrito en un plan con Movistar y tenía Spotify Premium a través de este. Pero ahora me cambié de compañía telefónica y me dijeron que mi cuenta Spotify ...

Casual Listener

Hola ! No sé cómo hacer un post nuevo. Así que me veo en la necesidad de escribir aquí. Yo estaba suscrito en un plan con Movistar y tenía Spotify Premium a través de este. Pero ahora me cambié de ...

260 Views

0 replies

0 likes

Account
Free
Other
Premium
Subscription
  • 260 Views
  • 0 replies
  • 0 likes

Solved!! Movistar Fusion

Hola. Tengo Movistar fusion pero al dar de baja una de las lineas de telefono que tengo asociadas he perdido mi suscripcion a spotify premium. ¿quería recuperar mi suscripcion premium en las mismas condiciones que tenia? ¿Es posible?

Newbie

Hola. Tengo Movistar fusion pero al dar de baja una de las lineas de telefono que tengo asociadas he perdido mi suscripcion a spotify premium. ¿quería recuperar mi suscripcion premium en las mismas c...

iFernao

Casual Listener

842 Views

2 replies

0 likes

Premium
  • 842 Views
  • 2 replies
  • 0 likes