Havent got my Premium yet.

[sharpixel]

Hey guys, I just bought the 0,99€ spotify premium with paypal. I havent got my premium yet.

I am 100% sure i've used the right account.

I am 100% sure its the right e-mail.

I am 100% sure they got my payment. (I can see it on my paypal)

I've also reinstalled spotify and logged again in, as its said in a help tutorial

I hope some of you could help me

Screenshot of my payment:

• 

[Ambivalence]

Hey @sharpixel!

That's not cool! You should contact Spotify Support here - https://support.spotify.com/contact-spotify-support and they'll get back to you within 24 to 48 hours. Please also check your junk and spam folder as some emails might end up there!

We hope we could help you!

- Brian

[Kev_rdzz]

I Pay for premium, but you just Take ma money and you didnt give me the service premium!

[sharpixel]

Thank you for your fast answer @Ambivalence

I've already contacted the Support and im still waiting for an answer.

I thought about creating a post here, to get some ideas what i can do next, after the support thingy. 

[Ambivalence]

Hello @sharpixel,

unfortunately you just should wait. Spotify will get back to you as soon as possible.

Hope we could help!

- Brian

[sharpixel]

Does anyone know how long it needs to get a answer from Spotify Support? I am already waiting over 10 days and i havent got a answer yet.

[Kev_rdzz]

I have the dame problem! Around 7 days and no answer