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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75722 Views

28 replies

0 likes

  • 75722 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93122 Views

9 replies

2 likes

Account
Login
  • 93122 Views
  • 9 replies
  • 2 likes

Paid two subscriptions, still on free

I tried to renew my premium on the student option. It said it could not verify me so I tried again, still no luck. I was charged for two subscriptions and ended up unscribing and now I have to use free. Even more angering is I have the charge on my c...

Casual Listener

I tried to renew my premium on the student option. It said it could not verify me so I tried again, still no luck. I was charged for two subscriptions and ended up unscribing and now I have to use fr...

243 Views

0 replies

0 likes

Account
Free
Premium
Subscription
  • 243 Views
  • 0 replies
  • 0 likes

Paid for premium as usual. Downgraded to free

My monthly payment went through and now I am on free for some reason. Tried uninstalling and installing and signing out and in. Nothing works and no contact info except for that stupid contact form that does not do a thing

Visitor

My monthly payment went through and now I am on free for some reason. Tried uninstalling and installing and signing out and in. Nothing works and no contact info except for that stupid contact form t...

167 Views

0 replies

0 likes

Premium
  • 167 Views
  • 0 replies
  • 0 likes

Student account

I've had the student account for a while now and all of a sudden spotify started charging the full amount of so I cancelled. I saw that I can get srudent premium again a month later but now it's not working. The five dollars has charged to my account...

Newbie

I've had the student account for a while now and all of a sudden spotify started charging the full amount of so I cancelled. I saw that I can get srudent premium again a month later but now it's not ...

275 Views

0 replies

0 likes

Premium
  • 275 Views
  • 0 replies
  • 0 likes

Premium upgrade

I recently switched phone carriers and was previously using spotify premium and the subscription was paid monthly thru my bill. Now that I have switched carriers and got a new phone number, my account was switched back to free which doesnt allow me t...

Newbie

I recently switched phone carriers and was previously using spotify premium and the subscription was paid monthly thru my bill. Now that I have switched carriers and got a new phone number, my accoun...

240 Views

0 replies

0 likes

Premium
  • 240 Views
  • 0 replies
  • 0 likes

Student Discount stopped and I got charged full price

Hey! My unidays student discount deactivated itself suddenly without my knowledge and I got charged the full price. I had to manually reactivate my discount code (I am still a student). Hopefully next month I get charged half price again. Does anyone...

Newbie

Hey!   My unidays student discount deactivated itself suddenly without my knowledge and I got charged the full price. I had to manually reactivate my discount code (I am still a student). Hope...

223 Views

0 replies

0 likes

Premium
Subscription
  • 223 Views
  • 0 replies
  • 0 likes

Error 3 Log Issue

Today I tried logging in across multiple devices and my log in details won't work. Anyone getting similar issues? Thanks

Casual Listener

Today I tried logging in across multiple devices and my log in details won't work. Anyone getting similar issues?   Thanks

Bittencourt

Spotify Star

327 Views

3 replies

0 likes

Login
  • 327 Views
  • 3 replies
  • 0 likes

Artists registration process

Hello, few days ago I checked my account Artist in Sportify, but have not yet been answered if the process was completed.I want to associate the account with my music Spotify Spotify and interact with fans.How I can know the status of the process?

Casual Listener

Hello, few days ago I checked my account Artist in Sportify, but have not yet been answered if the process was completed. I want to associate the account with my music Spotify Spotify and interact w...

Maxim

Spotify Star

591 Views

3 replies

0 likes

Account
  • 591 Views
  • 3 replies
  • 0 likes

3 months Spotify 99p???

Anybody that can help me??I left Spotify premium a couple of months back and was planning on joining again then I just heard a ad whilst listening I can get Premium for 3 months for 99p I clicked on the link and there was nothing to go forward with t...

Newbie

Anybody that can help me?? I left Spotify premium a couple of months back and was planning on joining again then I just heard a ad whilst listening I can get Premium for 3 months for 99p I clicked o...

abraham_nuno

Casual Listener

827 Views

2 replies

0 likes

Subscription
  • 827 Views
  • 2 replies
  • 0 likes

No sings of new music. Icon also gone

Since about 3 months I dont get a message from new music.I follow a lot of artits like I always did. Can someone please tell me why? I do miss it a lot.Thanks

Newbie

Since about 3 months I dont get a message from new music. I follow a lot of artits like I always did.  Can someone please tell me why? I do miss it a lot. Thanks

195 Views

0 replies

0 likes

Account
Premium
Subscription
  • 195 Views
  • 0 replies
  • 0 likes

Error en cambio de suscripción

He cambiado a Family por error. Tenía oferta de Premium y quiero volver a ella. Que puedo hacer?

Newbie

He cambiado a Family por error. Tenía oferta de Premium y quiero volver a ella. Que puedo hacer?

186 Views

0 replies

0 likes

Subscription
  • 186 Views
  • 0 replies
  • 0 likes

Want to cancel premium account

Help can't cancel my account. If I log on and go to subscriptions is says that I'm using the free version. Can't see how to cancel the payments as can't contact Spotify!

Casual Listener

Help can't cancel my account. If I log on and go to subscriptions is says that I'm using the free version. Can't see how to cancel the payments as can't contact Spotify!

Lizzie21

Casual Listener

208 Views

1 replies

0 likes

Premium
  • 208 Views
  • 1 replies
  • 0 likes

Stay Premium - never works?

Every time i click on 'stay premium' it goes to a 'Oh No' screen - this has happened for the last 3 weeks?!

Newbie

Every time i click on 'stay premium' it goes to a 'Oh No' screen - this has happened for the last 3 weeks?! 

287 Views

0 replies

0 likes

Subscription
  • 287 Views
  • 0 replies
  • 0 likes

Why am I being charge when my account says free?

I thought I downloaded the premium package by accident but when I went to cancel it. It says I'm free so why am I being charged?

Casual Listener

I thought I downloaded the premium package by accident but when I went to cancel it. It says I'm free so why am I being charged?

Howie5

Casual Listener

518 Views

2 replies

0 likes

Subscription
  • 518 Views
  • 2 replies
  • 0 likes

Charged 99c and no Premium

I was trying to get the 3months premium offer the other day, entered my bank details then after continuing a message popped up saying i cant subscribe for the offer as ive done previous trial or offers before. I checked my bank account and i was char...

Newbie

I was trying to get the 3months premium offer the other day, entered my bank details then after continuing a message popped up saying i cant subscribe for the offer as ive done previous trial or offe...

tumbsor

Music Fan

256 Views

1 replies

0 likes

Subscription
  • 256 Views
  • 1 replies
  • 0 likes

3 month premium only got 1 month

I bought 3 months premium as they says in the ad but when i check when it runs out, it says that I only have 1 month!!??

Newbie

I bought 3 months premium as they says in the ad but when i check when it runs out, it says that I only have 1 month!!??

tumbsor

Music Fan

730 Views

4 replies

0 likes

Premium
  • 730 Views
  • 4 replies
  • 0 likes

problems changing country

hi, I can't manage to change the country in order to use my current credit card. My old country is "Italy" and I was using an italian credit card in order to pay the premium account. Now I live in spain and the italian credit card is no longer availa...

Newbie

hi,   I can't manage to change the country in order to use my current credit card. My old country is "Italy" and I was using an italian credit card in order to pay the premium account. Now I l...

259 Views

0 replies

0 likes

Account
Other
Premium
Subscription
  • 259 Views
  • 0 replies
  • 0 likes

Problems with upgrade to Premium family

Yesterday I wanted to upgrade my Premium account to Family Premium to share Spotify with my boyfriend (who I live with). This was not possible. I chose Family Premium "get started" (from every angle I saw it), but every time I ended up in a blind-end...

Newbie

Yesterday I wanted to upgrade my Premium account to Family Premium to share Spotify with my boyfriend (who I live with). This was not possible. I chose Family Premium "get started" (from every a...

234 Views

0 replies

0 likes

Account
Premium
Subscription
  • 234 Views
  • 0 replies
  • 0 likes

I pay for premium but get Free

I'll pay for premium but stil got A Free account.i tryd all THE thinks on THE spotify help but iTS not working.can Some one help me!!!!

Casual Listener

I'll pay for premium but stil got A Free account. i tryd all THE thinks on THE spotify help but iTS not working. can Some one help me!!!!

Fr33nl

Casual Listener

884 Views

10 replies

0 likes

Account
Free
Premium
  • 884 Views
  • 10 replies
  • 0 likes

I've been charged but I haven't received premium

I subscribed for premium using the student discount, but it wasn't verified... so now i'm still on spotify free but i've been charged! Help please!

Casual Listener

I subscribed for premium using the student discount, but it wasn't verified... so now i'm still on spotify free but i've been charged! Help please!

202 Views

0 replies

0 likes

Account
Premium
  • 202 Views
  • 0 replies
  • 0 likes

My account has been hacked

Hi, My account has been hacked. The email address of my account has been changed without my authorization. When I ask for help you say you will contact me to the hacker email address :-S.

Newbie

Hi,   My account has been hacked. The email address of my account has been changed without my authorization. When I ask for help you say you will contact me to the hacker email address :-S.

Maxim

Spotify Star

268 Views

1 replies

0 likes

Account
Premium
  • 268 Views
  • 1 replies
  • 0 likes