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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14773 Views

7 replies

11 likes

Security
  • 14773 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553491 Views

991 replies

116 likes

Account
  • 553491 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131151 Views

74 replies

12 likes

Account
Login
Premium
  • 131151 Views
  • 74 replies
  • 12 likes

Unlink Facebook from spotify

By mistake I created a second acount with mi facebook page... now I have a premium account eirh a different user and since my facebook is linked to the other account I cannot link with the one I use.How can I Unlink my facebook page to the wrong spot...

Newbie

By mistake I created a second acount with mi facebook page... now I have a premium account eirh a different user and since my facebook is linked to the other account I cannot link with the one I use....

anjieeeeeeeeee

Roadie

246 Views

1 replies

0 likes

Account
  • 246 Views
  • 1 replies
  • 0 likes

Cancelled Premium, still got charged

Hi, I signed up for the three months Premium, and then cancelled my subscription last month (March 1, to be exact). However, I still got charged USD 9.99 for the premium account today. I'm wondering why this happened. I had to go into my account and ...

Newbie

Hi,   I signed up for the three months Premium, and then cancelled my subscription last month (March 1, to be exact). However, I still got charged USD 9.99 for the premium account today. I'm w...

Hurlamania

Roadie

554 Views

7 replies

2 likes

Other
Premium
Subscription
  • 554 Views
  • 7 replies
  • 2 likes

premium for family

I just purchased the family premium. I keep getting an error message when I try to invite my family though email. It just will not let me invite them.

Newbie

I just purchased the family premium.  I keep getting an error message when I try to invite my family though email.  It just will not let me invite them.

Taralyn18

Newbie

239 Views

1 replies

0 likes

Premium
  • 239 Views
  • 1 replies
  • 0 likes

Bought premium for $0.99 but still on free

Hi guys !! I bought spotify premium for $0.99 for 3 months and the transaction was successful but I didnt receive my premium and it is still prompting me to buy premium . Please help anyone ! Thank you

Casual Listener

Hi guys !! I bought spotify premium for $0.99 for 3 months and the transaction was successful but I didnt receive my premium and it is still prompting me to buy premium . Please help anyone ! Thank y...

rayfolksongs

Casual Listener

1169 Views

7 replies

0 likes

Account
  • 1169 Views
  • 7 replies
  • 0 likes

I've paid Premium for another guy

Hey guys,i hope you can help me. I've bought Premium but haven't seen that it wasn't connecting with my Facebook Account. It has connected with the Account from my Ex. Can I get the Money via Paypal back? If that possible?

Newbie

Hey guys, i hope you can help me. I've bought Premium but haven't seen that it wasn't connecting with my Facebook Account. It has connected with the Account from my Ex. Can I get the Money via Paypa...

Hurlamania

Roadie

294 Views

2 replies

0 likes

Premium
  • 294 Views
  • 2 replies
  • 0 likes

Unable to subscribe to premium on app

My account paused because i didn't have anymore money on my iTunes account to pay for my next month of spotify premium. So I went to the store got an iTunes card and redeemed it on iTunes. I go on my spotify its says it been paised so I click okay an...

Casual Listener

My account paused because i didn't have anymore money on my iTunes account to pay for my next month of spotify premium. So I went to the store got an iTunes card and redeemed it on iTunes. I go on my...

Hurlamania

Roadie

374 Views

3 replies

0 likes

Account
Premium
  • 374 Views
  • 3 replies
  • 0 likes

Subscription

my bank account has been charged for spotify premium, but it will not work on my laptop or my phone. I have tried every single support link and nothing works. Please help or reverse my charge.

Newbie

my bank account has been charged for spotify premium, but it will not work on my laptop or my phone.  I have tried every single support link and nothing works.  Please help or reverse my ch...

DasPeter

Community Legend

358 Views

2 replies

0 likes

Premium
  • 358 Views
  • 2 replies
  • 0 likes

It won't let me upgrade to premium!

I can't upgrade to premium! I created a new account since I can't open my previous account anymore. I already cancelled my subscription using my old account so I can use my new account. The problem is, I can't upgrade using the promo? The 9 pesos for...

Music Fan

I can't upgrade to premium! I created a new account since I can't open my previous account anymore. I already cancelled my subscription using my old account so I can use my new account. The problem i...

patbabiera

Music Fan

293 Views

2 replies

0 likes

Subscription
  • 293 Views
  • 2 replies
  • 0 likes

I have payed but I dont have the premium

I've just payed the premium and i dont have the premium. Furthermore, as I have payed it before and i didnt have that problem, i thought that it was an payment error and I repeated it again with the same result. I went to my banck account and saw the...

Newbie

I've just payed  the premium and i dont have the premium. Furthermore, as I have payed it before and i didnt have that problem, i thought that it was an payment error and I repeated it again wit...

ulrich2304

Newbie

256 Views

2 replies

1 likes

Account
Other
Subscription
  • 256 Views
  • 2 replies
  • 1 likes

Wrong account to premium

So apparently I had 2 separate accounts and I upgraded to premium today. But I upgraded the wrong one, the one with a Facebook account. Is there away to change my subscription to the other account. Or merge the two. Additionally I asked a question on...

Newbie

So apparently I had 2 separate accounts and I upgraded to premium today. But I upgraded the wrong one, the one with a Facebook account. Is there away to change my subscription to the other account. O...

216 Views

0 replies

0 likes

Account
Premium
  • 216 Views
  • 0 replies
  • 0 likes

Discount Family Subscriptions!

Hello well am trying to add my son to my new family account now am havng some issues on adding him. I added one of my sons. Worked but can't add other. Help any one. Please Thank you

Newbie

Hello well am trying to add my son to my new family account now am havng some issues on adding him. I added one of my sons. Worked but can't add other. Help any one. Please Thank you

292 Views

0 replies

0 likes

Premium
  • 292 Views
  • 0 replies
  • 0 likes

Logged Out Cant Log Back In

Hello,I was using my account yesterday on my desktop, which I have a 3 month premium subscription. I went to use my mobile spotify, but it had me logged out and cannot access with the username I had been using. Tried to also log into via the website ...

Newbie

Hello, I was using my account yesterday on my desktop, which I have a 3 month premium subscription. I went to use my mobile spotify, but it had me logged out and cannot access with the username I ha...

221 Views

0 replies

0 likes

Account
  • 221 Views
  • 0 replies
  • 0 likes

Premium Family Bug - Australia

Spotify team,Yesterday I upgraded my Premium subscription to your newly available Family subscription.However, I had to cancel it and revert back to my single premium subscription within a few hours, simply because it doesn't work.When trying to send...

Casual Listener

Spotify team, Yesterday I upgraded my Premium subscription to your newly available Family subscription. However, I had to cancel it and revert back to my single premium subscription within a few ...

251 Views

0 replies

0 likes

Premium
Subscription
  • 251 Views
  • 0 replies
  • 0 likes

Offline Streaming

I am a premium member now but I am wondering if I were to return to the free version would I still have my playlists? And because I have made playlists can I still listen to them offline?

Newbie

I am a premium member now but I am wondering if I were to return to the free version would I still have my playlists? And because I have made playlists can I still listen to them offline?

KatesHere

Community Legend

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

PAID FAMILY PREMIUM, BUT STILL ON FREE MODE

What's wrong when you paid for a family subscription (and charged by your bank) but still appear on spotify as a free user (even when you were premium before)? HELP!

Casual Listener

What's wrong when you paid for a family subscription (and charged by your bank) but still appear on spotify as a free user (even when you were premium before)?   HELP!

134 Views

0 replies

0 likes

Premium
  • 134 Views
  • 0 replies
  • 0 likes

Changing countries

Hi, I'm trying to change my country from Canada to the US, but I'm forced to change my pay details. When I click on pay details, I'm routed to a page that asks me to enter card info and upgrade to premium. Please see attached photos. How can I change...

Newbie

Hi,   I'm trying to change my country from Canada to the US, but I'm forced to change my pay details. When I click on pay details, I'm routed to a page that asks me to enter card info and upgr...

172 Views

0 replies

0 likes

Account
  • 172 Views
  • 0 replies
  • 0 likes

Solved!! Change my subscription payment date

hi everyone. My question is really simple.I do the payment monthly on the 20th. The situation is that I need to cancel my card and I have to make the payment right now, today. Is there a way that I can make my payment before the scheduled payment day...

Roadie

hi everyone. My question is really simple. I do the payment monthly on the 20th. The situation is that I need to cancel my card and I have to make the payment right now, today.   Is there a w...

Astame

Community Legend

512 Views

3 replies

0 likes

Account
Subscription
  • 512 Views
  • 3 replies
  • 0 likes

travelling and cant log in

Try to log in from mexico right now..and the only thing it says... you are trying to log in from another country... ( im from belgium) Thats it.. cant do anythingalready made 2 extra accounts.. but everytime i log out... i cant log in anymore..

Newbie

Try to log in from mexico right now.. and the only thing it says... you are trying to log in from another country... ( im from belgium)   Thats it.. cant do anything already made 2 extra acc...

Astame

Community Legend

181 Views

1 replies

0 likes

Login
  • 181 Views
  • 1 replies
  • 0 likes

Someone else's facebook is connected to my premium

So a few months ago my phone company offered me a free year of spotify premium. They sent me a link to download the application with my promotion code. When i logged in, it immediatly opened facebook and connected my account to the facebook that was ...

Newbie

So a few months ago my phone company offered me a free year of spotify premium. They sent me a link to download the application with my promotion code. When i logged in, it immediatly opened facebook...

Astame

Community Legend

512 Views

1 replies

0 likes

Account
Premium
  • 512 Views
  • 1 replies
  • 0 likes