Payment receipts but premium not working

Hi, I have paid for premium and have a receipt for 03/06/16 and yet it says I have not payed and would i like to downgrade! I dont want to downgrade, just to get what I have been paying for. Please help if you can, I cannot find anyone to call or ema...

• ruairi_jr
• Newbie
• Hi,   I have paid for premium and have a receipt for 03/06/16 and yet it says I have not payed and would i like to downgrade!   I dont want to downgrade, just to get what I have been pa...
• 2016-06-08 4:36:00 AM
• 227 Views
• 0 replies
• 0 likes
• Account
  Premium
  Subscription

Spotify Premium Upgrade

I tried to get the 99 cents three month premium trial but it said I was currently in a free seven day trial, but i didnt want to wait any longer so I wanted to go straight into 3 month one, but when i ugraded it said it was going to start charging me...

• luke_galloway7
• Newbie
• I tried to get the 99 cents three month premium trial but it said I was currently in a free seven day trial, but i didnt want to wait any longer so I wanted to go straight into 3 month one, but when ...
• 2016-06-08 3:55:14 AM
• 322 Views
• 0 replies
• 0 likes
• Premium

Cancelled Subscription but still getting chargerd

Hi I cancelled my subscription on the 04/06/2016 but I still got charged on my PayPal account on the 07/06/2016 how do I get my money back? Toby

• Dhuey85
• Newbie
• Hi I cancelled my subscription on the 04/06/2016 but I still got charged on my PayPal account on the 07/06/2016 how do I get my money back?   Toby
• 2016-06-08 3:28:48 AM
• 225 Views
• 0 replies
• 1 likes
• Account

my access is still free!

i need help! I just make the payment, there was a charge on my card over my access is still free!

• gccjunior
• Newbie
• i need help!   I just make the payment, there was a charge on my card over my access is still free!
• 2016-06-08 3:23:42 AM
• 111 Views
• 0 replies
• 0 likes
• Premium

How to delete an account?

I want to delete an account, because it iwas created with my facebook and I forgot and created another one and bought premium on this new one, but I cant link my facebook, only if the old account (wich is free) is deleted.

• HumbertoTello
• Newbie
• I want to delete an account, because it iwas created with my facebook and I forgot and created another one and bought premium on this new one, but I cant link my facebook, only if the old accoun...
• 2016-06-08 3:18:47 AM
• 152 Views
• 0 replies
• 0 likes
• Account
  Free
  Other

Why am I still free?

I've paid for the Spotify 3-months for $.99 and it still shows me as a free user. I've done all the troubleshooting already and it's still not helping. I've checked on all my accounts that I used and there is no premium. I looked at my transactions a...

• shockFlips
• Newbie
• I've paid for the Spotify 3-months for $.99 and it still shows me as a free user. I've done all the troubleshooting already and it's still not helping. I've checked on all my accounts that I used and...
• 2016-06-08 3:09:19 AM
• 126 Views
• 0 replies
• 0 likes
• Account
  Free
  Login
  Premium
  Security
  Subscription

How can i cancel the premium in my account?

• justinnenoel
• Casual Listener
• 2016-06-08 2:59:00 AM
• 2016-06-08 2:59:46 AM
• justinnenoel
• Casual Listener
• 176 Views
• 1 replies
• 0 likes
• Premium

Spotify student but charged $9.99 instead of $4.99

Hello,It charged my account $9.99 and I was wondering why? I don't believe It has been 12 months since my Spotify subscription, so the monthly fee should still be 4.99. Please let me know, thank you.My user name is "pamymorales"

• pamymorales
• Newbie
• Hello, It charged my account $9.99 and I was wondering why? I don't believe It has been 12 months since my Spotify subscription, so the monthly fee should still be 4.99. Please let me know, thank ...
• 2016-06-08 2:50:18 AM
• 137 Views
• 0 replies
• 0 likes
• Subscription

Charged multiple times.

I was on Spotify and switched to Apple Music. Now I want to switch back to Spotify. There is a confusion in which there is my old account and an account that was linked to Facebook. I tried changing my account to an account that's linked to Facebook....

• muhammadbadran
• Newbie
• I was on Spotify and switched to Apple Music. Now I want to switch back to Spotify. There is a confusion in which there is my old account and an account that was linked to Facebook. I tried changing ...
• 2016-06-08 1:51:32 AM
• 147 Views
• 0 replies
• 0 likes
• Account
  Free
  Login
  Premium
  Subscription

Bought the 3 months premium subscription for 9kr (around 1Pound) says i get charged next month.

So i saw the the 3 months for around 1 Pound ad, so i went to purchase it. When i checked my account details about that subscription, it said that i would get charged next month? I hoped i would be charged after these 3 months, if anyone got an answe...

• SwagVince
• Newbie
• So i saw the the 3 months for around 1 Pound ad, so i went to purchase it. When i checked my account details about that subscription, it said that i would get charged next month? I hoped i would...
• 2016-06-07 7:22:18 PM
• 2016-06-08 1:45:24 AM
• osornios
• Spotify Star
• 354 Views
• 1 replies
• 0 likes
• Premium
  Subscription

I want my money back

I haven't had Spotify premium in months now and I still don't. Yet that didn't stop my account from being charged!!

• Sup3r24
• Newbie
• I haven't had Spotify premium in months now and I still don't. Yet that didn't stop my account from being charged!!
• 2016-06-08 1:44:33 AM
• 143 Views
• 0 replies
• 0 likes
• Account
  Premium
  Subscription

Facebook account doesn't Sync with Spotify account.

I've used Spotify for a while now, and wanted to connect my account to facebook so i could buy a membership and listen to all my friends playlists and such, but i got a pop-up saying that the facebook account was already associated with another Spoti...

• user-removed
• Visitor
• I've used Spotify for a while now, and wanted to connect my account to facebook so i could buy a membership and listen to all my friends playlists and such, but i got a pop-up saying that the fa...
• 2016-06-08 1:33:00 AM
• 112 Views
• 0 replies
• 0 likes
• Account

Spotify 'Friends'

Just a thought - nobody has musical interests in common with their dad so why not offer 'Spotify Friends' instead of 'Spotify Family'? I'd suggest 2 or 3 extra users instead of 5 but drop the same address requirement.

• MartinSykes
• Casual Listener
• Just a thought - nobody has musical interests in common with their dad so why not offer 'Spotify Friends' instead of 'Spotify Family'? I'd suggest 2 or 3 extra users instead of 5 but drop the same ad...
• 2016-06-07 8:23:21 PM
• 2016-06-08 1:22:05 AM
• osornios
• Spotify Star
• 187 Views
• 1 replies
• 0 likes
• Other
  Premium

Credit Card Stopped Working “Oops, seems your card or payment provider is having a bad dady

How do i contact support team to resolve this. My card is fine, account is fine and money on there. I've tried doing it twice on mobile and once on desktop and no success. trying to find the contact details for the company is **bleep**ting me.

• user-removed
• Visitor
• How do i contact support team to resolve this. My card is fine, account is fine and money on there. I've tried doing it twice on mobile and once on desktop and no success. trying to find the contact ...
• 2016-04-27 5:46:50 AM
• 2016-06-08 1:22:03 AM
• plato2natio
• Newbie
• 391 Views
• 4 replies
• 0 likes
• Account
  Premium
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Premium Code for Family?

Hello,i have a Code for Premium 12 Month.Can i use this Code for Spotify Family too? Or will i get only 12 Month for myself?I know that it would be only 10 Month when i use it with Family.But is it possible?Thanks

• Grandhouse
• Casual Listener
• Hello, i have a Code for Premium 12 Month. Can i use this Code for Spotify Family too? Or will i get only 12 Month for myself? I know that it would be only 10 Month when i use it with Family. But...
• 2016-06-06 9:41:18 PM
• 2016-06-07 12:51:08 AM
• osornios
• Spotify Star
• 255 Views
• 1 replies
• 1 likes
• Account
  Premium

Spotify Family

I have buy me Spotify Premium for 3 months for 0,99€. Can i make this Account to a Family Account ?

• Nebula2
• Newbie
• I have buy me Spotify Premium for 3 months for 0,99€. Can i make this Account to a Family Account ?
• 2016-06-06 10:00:00 PM
• 2016-06-07 12:46:50 AM
• osornios
• Spotify Star
• 192 Views
• 2 replies
• 0 likes
• Premium

Updated my Payment options

Today 6-7-16 I went to my spotify account to update my payment options so i can recieve 3months for 9.99 and after i update my payment option- Spotify informs me that it will charge me on 7-7-16- is there anyway i can fix this? the only reason i was ...

• macattackcobras
• Newbie
• Today 6-7-16 I went to my spotify account to update my payment options so i can recieve 3months for 9.99 and after i update my payment option- Spotify informs me that it will charge me on 7-7-16- is ...
• 2016-06-07 10:48:16 PM
• 2016-06-07 12:21:00 AM
• osornios
• Spotify Star
• 276 Views
• 1 replies
• 0 likes
• Account
  Premium

Charged for student account, still have free subscription

Hello today I tried to sign up for the student spotify premium account, but after I typed in my card information I was immediately charged $4.99 for this service. On the next page I typed in my name and current university and it said that it couldnt ...

• izyenny
• Newbie
• Hello today I tried to sign up for the student spotify premium account, but after I typed in my card information I was immediately charged $4.99 for this service. On the next page I typed in my name ...
• 2016-06-07 11:59:19 PM
• 2016-06-07 12:04:15 AM
• KatesHere
• Community Legend
• 197 Views
• 1 replies
• 0 likes
• Subscription