Subscription

[emilypatzer]

my bank account has been charged for spotify premium, but it will not work on my laptop or my phone.  I have tried every single support link and nothing works.  Please help or reverse my charge.  

[Hurlamania]

Try logging out of all devices and logging back in.

Do you get any error? It should work on your computer regardless.

[DasPeter]

Hello @emilypatzer & welcome to the Community!

Try using the following steps:

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt Spotify sends to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Hope this helps! ♫