Charged twice?

[Dishrr]

Hey guys I got premium and it's only .99 cents for first three months and I got charged twice in one day..? New member and impressed with Spotify but not getting charged twice..when it goes to 9.99 a month is it going to still charge me twice? Not cool

[LordRollin]

Hi @Dishrr. I believe the second charge you may be seeing is a pre-authorization charge. The short version is that these are holds on your account to ensure that it does, and will contain enough funds to cover the transaction when Spotify actually claims the funds. If the transaction was never completed then the hold should be dropped within a few business days and no funds actually taken from your account. If you're interested in a more complete explanation then the Wikipedia article linked above should suffice.

In your case the charge may not have cleared the first time, and will do so soon, or if you clicked the subscribe button twice you may have tried to start a second transaction that never went through. Either way, as I said, the second charge should drop. If the charge ultimately does not get dropped after a few business days, please let me know ASAP. Cheers!