Announcements

Help Wizard

Step 1

NEXT STEP

Instant downgrade to "Spotify Free"

Solved!

Instant downgrade to "Spotify Free"

Hi,

I need an instant downgrade to Spotify Free without waiting the remaining 7 days of my Unlimited Subscription, because I want to upgrade my existing account to "Spotify Premium" via the premium option of my mobile telecommunication provider.

 

Thanks in advance for the support!

Reply

Accepted Solutions
Marked as solution

Hi @Restoro. Unfortunately the way the system works means that you will need to wait those remaining seven days for your premium to expire; there's no way to simply stop using the time that's already been paid for. There is a small grace period at the beginning of a month of premium where it is possible for support to cancel a subscription and issue a refund (if the case fits their policy). Again, unfortunately, with only seven days left you fall out of this grace period. 

 

Sorry that I don't have a better answer for you. Please let me know if  you have any other questions or anything else I can help you with.

View solution in original post

1 Reply
Marked as solution

Hi @Restoro. Unfortunately the way the system works means that you will need to wait those remaining seven days for your premium to expire; there's no way to simply stop using the time that's already been paid for. There is a small grace period at the beginning of a month of premium where it is possible for support to cancel a subscription and issue a refund (if the case fits their policy). Again, unfortunately, with only seven days left you fall out of this grace period. 

 

Sorry that I don't have a better answer for you. Please let me know if  you have any other questions or anything else I can help you with.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random