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Instant downgrade to "Spotify Free"

Solved!

Instant downgrade to "Spotify Free"

Hi,

I need an instant downgrade to Spotify Free without waiting the remaining 7 days of my Unlimited Subscription, because I want to upgrade my existing account to "Spotify Premium" via the premium option of my mobile telecommunication provider.

 

Thanks in advance for the support!

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Accepted Solutions
Marked as solution

Hi @Restoro. Unfortunately the way the system works means that you will need to wait those remaining seven days for your premium to expire; there's no way to simply stop using the time that's already been paid for. There is a small grace period at the beginning of a month of premium where it is possible for support to cancel a subscription and issue a refund (if the case fits their policy). Again, unfortunately, with only seven days left you fall out of this grace period. 

 

Sorry that I don't have a better answer for you. Please let me know if  you have any other questions or anything else I can help you with.

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1 Reply
Marked as solution

Hi @Restoro. Unfortunately the way the system works means that you will need to wait those remaining seven days for your premium to expire; there's no way to simply stop using the time that's already been paid for. There is a small grace period at the beginning of a month of premium where it is possible for support to cancel a subscription and issue a refund (if the case fits their policy). Again, unfortunately, with only seven days left you fall out of this grace period. 

 

Sorry that I don't have a better answer for you. Please let me know if  you have any other questions or anything else I can help you with.

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