Someone has been using my account for some time now

[kymark]

Hi Spotify Community/Supports,

I have a problem regarding my account, it seems that someone is using my account from Brazil or some other country. I have changed my account password three times since I saw this issue, logged out to every device after changing the password. May I get support for this issue? May I ask for the other user to be blocked?

Here's the screenshot of the device that keeps using my account:

Unauthorized device

[Maxim]

Hi there!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Thanks!

[kymark]

Hi, I already tried those steps, and for some reason, the user that is using my account is still able to use it, even after I did all the troubleshoot steps. It seems my account is not logging out of his/her chrome cast.

[Maxim]

If you've already done all the steps then I'd recommend reaching back out to Support to let them know that your account needs to he secured one more time 🙂