Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Songs That Disappear

Songs That Disappear

Plan

Free

Country

 Brazil

Device

Galaxy S6, PC

Operating System

Android Nougat, Windows 10

 

My Question or Issue

So, the problem is, sometimes I find some songs that I've already saved on "My Songs" (that now turned into "Favorite Songs") unsaved without a reason. I didn't reached the maximum songs limit, the prove of that i saved them, beside my own memory saving them, is that I have another playlist with the same songs saved, that I only save copying from "My Songs" to that playlist and there's some songs in that playlist that isn't saved on "My Songs". Help me please.

Reply
1 Reply

Hey @IgorOberhofer, welcome to the Community!

 

That's odd. Do you notice this happens across multiple devices? For now, you can try logging out and back in every now and then to make sure the tunes in Your Library stays updated.

 

Hope that helps.

 

Suggested posts