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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422534 Views
  • 965 replies
  • 108 likes
  • Account
  • 422534 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187157 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187157 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

Solved!! no funciona mi cuenta premium

Active la cuenta premiun y queda como un free de todos modos. Y tampoco puedo cancelar la suscripción

  • Casual Listener
  • Active la cuenta premiun y queda como un free de todos modos. Y tampoco puedo cancelar la suscripción
  • osornios
  • Spotify Star
  • 30210 Views
  • 87 replies
  • 1 likes
  • 30210 Views
  • 87 replies
  • 1 likes

Spotify pausing for phantom other user

For the last 2 days my spotify premium account has been intermittently pausing during play, due to another user using my account. Spotify does not identify the other user as it normally does. I have reset my password and logged out on all devices. Th...

  • Newbie
  • For the last 2 days my spotify premium account has been intermittently pausing during play, due to another user using my account. Spotify does not identify the other user as it normally does.  ...
  • Loxer
  • Community Legend
  • 490 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 490 Views
  • 1 replies
  • 1 likes

Paid $0.99 for premium deal, received error on payment which came out but no premium subscription

I had two hours left to claim the $0.99 for 3 months of premium subscription. I went to pay for this and it encountered an error saying that I had previously already received such a deal (which I had not). The money has come out of my account though ...

  • Newbie
  • I had two hours left to claim the $0.99 for 3 months of premium subscription. I went to pay for this and it encountered an error saying that I had previously already received such a deal (which I had...
  • n3rlx17pckdnju9
  • Newbie
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 311 Views
  • 1 replies
  • 0 likes

How to change country

Hi there! I usually used a Spotify free in my country (Poland), but now Im in UK for work for a long time, and I want to buy premium, however I try, its imposible to change country on app/site and thats the problem.How I can change country to make pa...

  • Newbie
  • Hi there!  I usually used a Spotify free in my country (Poland), but now Im in UK for work for a long time, and I want to buy premium, however I try, its imposible to change country on app/site...
  • Loxer
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • Account
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with logging in on any device.

PlanPremiumCountryThe Netherlands Device(iPhone 8, PC)Operating System(iOS 11, Windows 10) My Question or Issue Last night I got logged out of my Spotify account for no reason. When I tried to log back in it says that either my username or password i...

  • Newbie
  • Plan Premium Country The Netherlands   Device (iPhone 8, PC) Operating System (iOS 11, Windows 10)   My Question or Issue  Last night I got logged out of my Spotify account ...
  • SergioDavid
  • Roadie
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution No connection

Plan freeFree/PremiumCountry Device samsung 8 Operating System My Question or Issue im trying to connect my phone to my smart tv-i play a song the app is open on the tv but nothing happens there no list of devices-any help?

  • Newbie
  • Plan free Free/Premium Country   Device samsung 8   Operating System     My Question or Issue im trying to connect my phone to my smart tv-i play a song the app is ...
  • SergioDavid
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • Free
    Other
  • 286 Views
  • 1 replies
  • 0 likes

Transfering playlist

My account wouldn't play certain songs and I talked with a lady about it and she said to make a new account and she will transfer all my playlist to my new account but it's been 8 hours and nothing happened.

  • Newbie
  • My account wouldn't play certain songs and I talked with a lady about it and she said to make a new account and she will transfer all my playlist to my new account but it's been 8 hours and nothing h...
  • LoganHelps
  • Composer
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Upgrade to prenium

I've been trying to upgrade back to premium fo an hour now, my new card just came in. I've tried multiple diffrent phones, my laptop (I cleared browsing data and history) I keep getting the same error message

  • Casual Listener
  • I've been trying to upgrade back to premium fo an hour now, my new card just came in. I've tried multiple diffrent phones, my laptop (I cleared browsing data and history) I keep getting the same erro...
  • SergioDavid
  • Roadie
  • 516 Views
  • 1 replies
  • 0 likes
  • Premium
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't see facebook friend list

My Question or Issue Hello and thank you in advance. For the last few months when I press the "Find Friends" option on the bottom of the "Friend Activity", I get a "none of your Facebook friends are on Spotify" even though I know for sure that a lot ...

  • Casual Listener
  •    My Question or Issue   Hello and thank you in advance. For the last few months when I press the "Find Friends" option on the bottom of the "Friend Activity", I get a "none of you...
  • SergioDavid
  • Roadie
  • 511 Views
  • 1 replies
  • 0 likes
  • Account
  • 511 Views
  • 1 replies
  • 0 likes

Help, my ex's name is my account name and I didn't change it!

Help! I allowed my ex girlfriend access to my account. But now her name is on the account and all my play lists. I can't seem to change it either.How can I get my name back on MY account?

  • Casual Listener
  • Help! I allowed my ex girlfriend access to my account. But now her name is on the account and all my play lists. I can't seem to change it either. How can I get my name back on MY account?   ...
  • PhantomT5
  • Casual Listener
  • 542 Views
  • 2 replies
  • 0 likes
  • Account
  • 542 Views
  • 2 replies
  • 0 likes

Personal data

Why cant I download my data from spotify, even after receiving a link to download. Used Facebook.

  • Newbie
  • Why cant I download my data from spotify, even after receiving a link to download. Used Facebook.
  • user-removed
  • Not applicable
  • 1033 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 1033 Views
  • 2 replies
  • 0 likes

My account is being taken over!!

PlanPremiumCountry USDeviceIPhone 6 My Question or IssueRandomly this morning my account was being overridden by someone playing Turkish rap? It appears they are using an android device. I try to play my music but it changes mid song to their music.....

  • Newbie
  •   Plan Premium Country  US Device IPhone 6     My Question or Issue Randomly this morning my account was being overridden by someone playing Turkish rap? It appears they...
  • allestrato
  • Newbie
  • 997 Views
  • 3 replies
  • 1 likes
  • 997 Views
  • 3 replies
  • 1 likes

Changing country

“8PlanFree/PremiumCountry SpainDeviceN/AOperating SystemN/A My Question or Issue I moved to Spain from the UK six weeks ago. I took my Spotify Free account with me. I have an Amazon Echo Dot and wish to run my Spotify through it. However I understand...

  • Casual Listener
  • “8Plan Free/Premium Country  Spain Device N/A Operating System N/A   My Question or Issue  I moved to Spain from the UK six weeks ago. I took my Spotify Free account with me....
  • Loxer
  • Community Legend
  • 491 Views
  • 3 replies
  • 0 likes
  • Premium
  • 491 Views
  • 3 replies
  • 0 likes

Trocar email

Olá,eu criei uma conta no spotify atraves do facebook. Acontece que meu email foi suspenso, assim eu troquei o email do facebook para um novo. No spotify continua o email antigo sendo assim eu não posso soliciar a senha para usar em outros dispositiv...

  • Visitor
  • Olá, eu criei uma conta no spotify atraves do facebook. Acontece que meu email foi suspenso, assim eu troquei o email do facebook para um novo. No spotify continua o email antigo sendo assim eu...
  • Bittencourt
  • Spotify Star
  • 4128 Views
  • 1 replies
  • 1 likes
  • Login
  • 4128 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution "No podemos reproducir este video tu ubicacion actual"

¡Hoola!, me aparece dicho mensaje cuando intento reproducir cualquier video en la app, o desde la pc. ¿Alguna solucion?.. Hace un mes atras podia reproducir cualquier contenido sin problema. ¡Muchas Gracias!

  • Casual Listener
  • ¡Hoola!, me aparece dicho mensaje cuando intento reproducir cualquier video en la app, o desde la pc. ¿Alguna solucion?.. Hace un mes atras podia reproducir cualquier contenido sin problema.  &...
  • Alfredo
  • Roadie
  • 1732 Views
  • 5 replies
  • 0 likes
  • 1732 Views
  • 5 replies
  • 0 likes

Superuser Contribution SE ELIMINARON AUTOMÁTICAMENTE LOS MIEMBROS DE MI PLAN FAMILIAR

El dia de hoy me cuenta las cuentas de mis familiares en la cuenta que administro y al momento de querer unirse al plan les aparece un mensaje de error

  • Newbie
  • El dia de hoy me cuenta las cuentas de mis familiares en la cuenta que administro y al momento de querer unirse al plan les aparece un mensaje de error
  • Alfredo
  • Roadie
  • 796 Views
  • 3 replies
  • 0 likes
  • 796 Views
  • 3 replies
  • 0 likes

Solved!! I'm not eligible for Headspace bundle? (Canada)

Hello When it press the Headspace bundle button and it redirects to my account, it says I'm not eligible for the bundle but it doesn't say why. Can anyone please help me with this? Thank you

  • Casual Listener
  • Hello 🙂 When it press the Headspace bundle button and it redirects to my account, it says I'm not eligible for the bundle but it doesn't say why. Can anyone please help me with this? Thank you ...
  • Noah
  • Spotify Star
  • 3335 Views
  • 3 replies
  • 0 likes
  • All Platforms
    Subscription
  • 3335 Views
  • 3 replies
  • 0 likes

Premium isn't activating

PlanFree/PremiumCountry HKDeviceHuawei P10 PlusOperating SystemAndroid 7 My Question or Issue The money has been taken from my account but received no email/confirmation. My emailed wasn't verified, have now verified.

  • Newbie
  •   Plan Free/Premium Country  HK Device Huawei P10 Plus Operating System Android 7   My Question or Issue  The money has been taken from my account but received no email...
  • Brunni
  • Newbie
  • 456 Views
  • 1 replies
  • 0 likes
  • Account
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me estan cobrando pagos a mi tarjeta y no tengo cuenta premium

quiero cancelar la suscripcion que me estan cobrando a mi tarjeta, porque no contrate dicho servicio, no se que cuenta es la que este vinculada

  • Casual Listener
  • quiero cancelar la suscripcion que me estan cobrando a mi tarjeta, porque no contrate dicho servicio, no se que cuenta es la que este vinculada
  • AlexaEspino
  • Newbie
  • 59368 Views
  • 15 replies
  • 14 likes
  • 59368 Views
  • 15 replies
  • 14 likes

Superuser Contribution Link Facebook account a Spotify

I can't not link my facebook account to my spotify account. When i try nothing happen, but if i press Alt + Tab, i can see this window, but if i click nothing happen. Someone can help me ?My windows Version - Windows 10 Home Version 1803(17134.112)

2018-06-27 (2).png
  • Newbie
  • I can't not link my facebook account to my spotify account. When i try nothing happen, but if i press Alt + Tab, i can see this window, but if i click nothing happen. Someone can help me ? My wi...
  • SergioDavid
  • Roadie
  • 878 Views
  • 2 replies
  • 0 likes
  • 878 Views
  • 2 replies
  • 0 likes