Spotify Community

jonathan45666 · 2017-01-10

I made the payment but the premium was not activated.

Hubo · 2017-01-10

Hey @jonathan45666!

Take a look at these quick steps you can take:

Let me know how it goes.

Take care! 🙂

HuboSpotify Star

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Bski123 · 2017-01-10

Hello, On my Account settings page it has the word subscription but there are no options to cancel premium? Checked Itunes and not setup that way so baffled as to how I can cancel?

Hubo · 2017-01-10

Hey @Bski123!

We're sad to see you go... Here are some more instructions on how to cancel. Let me know how it goes.

Take care! 🙂

HuboSpotify Star

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If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

jonathan45666 · 2017-01-11

I uninstalled and logged back in. My account is still free.

Hubo · 2017-01-11

Hey @jonathan45666!

Hmm, have you received a receipt from Spotify in your email? Your username should be on it. Let me know.

Take care! 🙂

HuboSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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