I have been getting billed for twice a month for the last 5 months, and for some reason the current account I have is now on the free trial. I have tried to communicate using the contact form on 3 different occasions all over the course of last month, I have also emailed email@example.com and still no response. I don't know how any respectable company would make it impossible to sort out billing problems, and not offer any real support. This is sad, for some reaon their physical address is available but no phone numbers, If i lived in New York I would go visit them and give them a peice of my mind. If you have any billing problems, just run away!!!! thats my advice to you.