Spotify Family

[Jacopo92]

Hi all, for mistake i entered a worng CAP during the account verification, and now I don't have premium. It'spossible to correct?? how can i submit once again the CAP?? I've already tried to submit it again from the verify mail but dosen't work.

thanks for the help

[FabianS_Bogota]

Hey @Jacopo92!

If the verification that you mention is for the Premium for Family plan, the best thing to do is get in contact with the support team to help you out. 

You can reach them on Facebook or Twitter at @SpotifyCares or via email here.

Let us know how it goes.