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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 479 Views
  • 0 replies
  • 7 likes
  • Security
  • 479 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 441262 Views
  • 968 replies
  • 108 likes
  • Account
  • 441262 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1196151 Views
  • 119 replies
  • 116 likes
  • Account
  • 1196151 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107125 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107125 Views
  • 70 replies
  • 11 likes

Quit account with inactive email

I want to close my account, but the email that was used has been terminated. How do I do?

  • Visitor
  • I want to close my account, but the email that was used has been terminated. How do I do?
  • KatesHere
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
  • 305 Views
  • 1 replies
  • 0 likes

Changing payments but able to keep music library??

My son has his spotify account that was signed up with using his facebook account and we pay thru iTunes. I contacted spotify but never heard back about this. My credit card is offering me a cheaper monthly rate but I have to put my payment onto that...

  • Casual Listener
  • My son has his spotify account that was signed up with using his facebook account and we pay thru iTunes.   I contacted spotify but never heard back about this.  My credit card is offe...
  • ryken74089
  • Casual Listener
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

Change from Facebook login to email login

Hi! I've been using Spotify premium (both mobile and web app) for a few months now. When I signed up in Spotify I used the Register via Facebook feature and login every time via Facebook. I really don't want to login this way anymore and use the logi...

  • Newbie
  • Hi!    I've been using Spotify premium (both mobile and web app) for a few months now. When I signed up in Spotify I used the Register via Facebook feature and login every time via Facebo...
  • liviasemioli
  • Newbie
  • 1386 Views
  • 1 replies
  • 1 likes
  • Login
  • 1386 Views
  • 1 replies
  • 1 likes

Spotify on Tv

I want to use my spotify account on TV but there's a little problem. My username includes the letter "ş" so I can't log in. I wonder if there is any way to include that letter in the keyboard on TV or to log in. Thanks for your answer in advance.

  • Visitor
  • I want to use my spotify account on TV but there's a little problem. My username includes the letter "ş" so I can't log in. I wonder if there is any way to include that letter in the keyboard on TV o...
  • user-removed
  • Not applicable
  • 207 Views
  • 2 replies
  • 0 likes
  • Login
  • 207 Views
  • 2 replies
  • 0 likes

Solved!! Account hacked

I'm not sure but I think somebody else is also using my Spotify. I logged on to my account on my other device and Facebook came up with 3 notifications over 2 hours saying that I've logged in in different parts of the country

  • Casual Listener
  • I'm not sure but I think somebody else is also using my Spotify. I logged on to my account on my other device and Facebook came up with 3 notifications over 2 hours saying that I've logged in in diff...
  • iamandyhill
  • Community Legend
  • 342 Views
  • 3 replies
  • 0 likes
  • Premium
  • 342 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged twice (went from original to student discount)

Hello, I just checked my bank account and saw that I was charged twice. I changed my subscription from original to student on 4th June (the transaction was on 6th 3.49€) while my original subscription should have ended on 7th June. I thought that now...

  • Casual Listener
  • Hello, I just checked my bank account and saw that I was charged twice. I changed my subscription from original to student on 4th June (the transaction was on 6th 3.49€) while my original subscriptio...
  • Jack
  • Roadie
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

When did I create this account?

So my family got the family plan for Spotify. And they invited me over email, and I can't log in to the email that I used for this account because I forgot the password. And to reset my password to that email requires knowing when I made the account....

  • Newbie
  • So my family got the family plan for Spotify. And they invited me over email, and I can't log in to the email that I used for this account because I forgot the password. And to reset my password to t...
  • kejt_
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Cant Access My Account. Then I lost all my Playlist.

This morning I can't access my account, tried and tried and tried to reset my password and nothing came to my email. Then few minutes afterwards I can access again, but suddenly I lost all my precious PLAYLIST. What happened? and what am I suppose to...

  • Casual Listener
  • This morning I can't access my account, tried and tried and tried to reset my password and nothing came to my email. Then few minutes afterwards I can access again, but suddenly I lost all my preciou...
  • pdy2dnzfbg35z72
  • Casual Listener
  • 297 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 297 Views
  • 4 replies
  • 0 likes

can't log in or change password

I am unable to log in to my account, I tried resetting my passsword got the email and it said 'the form had expired' not sure what I can do

  • Newbie
  • I am unable to log in to my account, I tried resetting my passsword got the email and it said 'the form had expired' not sure what I can do
  • mlynne
  • Gig Goer
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Please help

I was logged into my premium account last night and this morning when I went into the app I was logged out and it was at a menu, I don't remember my username email address or password to get into my account and I don't want to be paying for an accoun...

  • Newbie
  • I was logged into my premium account last night and this morning when I went into the app I was logged out and it was at a menu, I don't remember my username email address or password to get into my ...
  • mlynne
  • Gig Goer
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Cant login

Cant login in with my new device and all spotify does is dump you here !! **bleep** it wont accept my passwords or user name im paying premium and stuck with the free one

  • Casual Listener
  • Cant login in with my new device and all spotify does is dump you here !! **bleep** it wont accept my passwords or user name im paying premium and stuck with the free one
  • Maxim
  • Spotify Star
  • 258 Views
  • 3 replies
  • 0 likes
  • Login
  • 258 Views
  • 3 replies
  • 0 likes

Tu formulario ha caducado

He cambiado mi cuenta premium free. Desde entonces no puedo iniciar sesion.Después de solicitar el cambio de contraseña, y acceder desde el enlace que llega a mi correo, no puedo cambiar la contraseña , el mensaje de error es "... Lo sentimos, pero t...

  • Casual Listener
  • He cambiado mi cuenta premium free. Desde entonces no puedo iniciar sesion. Después de solicitar el cambio de contraseña, y acceder desde el enlace que llega a mi correo, no puedo cambiar la contras...
  • osornios
  • Spotify Star
  • 3519 Views
  • 3 replies
  • 0 likes
  • Account
  • 3519 Views
  • 3 replies
  • 0 likes

Second Facebook account created

I previously created a Spotify account with the username "sflamig." It wasn't connected to Facebook. When I tried to connect it to Facebook, somehow a second Facebook account was created with a profile name of "Shannon Flamig." Now, I have this secon...

  • Newbie
  • I previously created a Spotify account with the username "sflamig." It wasn't connected to Facebook. When I tried to connect it to Facebook, somehow a second Facebook account was created with a profi...
  • osornios
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Unknown songs getting saved?

For some reason, last weekend i noticed about 60+ kpop songs had been saved to my spotify. I deleted them all, yet today they all reappeared. I don't share my account with anyone. What could be causing this

  • Newbie
  • For some reason, last weekend i noticed about 60+ kpop songs had been saved to my spotify. I deleted them all, yet today they all reappeared. I don't share my account with anyone. What could be causi...
  • osornios
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Security
  • 228 Views
  • 1 replies
  • 0 likes

Perfil

Hola, porque cuando quiero buscar una cuenta de un perfil sale que no aparece? Alguien me podria ayudar. Como si no existiera.

  • Newbie
  • Hola, porque cuando quiero buscar una cuenta de un perfil sale que no aparece? Alguien me podria ayudar. Como si no existiera. 
  • osornios
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

My premium account has been hack..

My premium account has been hack and I'm extremely disappointed. I also think they changed my email and definitely my password too. Please send help asap.My username was xoxdee

  • Casual Listener
  • My premium account has been hack and I'm extremely disappointed. I also think they changed my email and definitely my password too. Please send help asap. My username was xoxdee
  • osornios
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • Account
  • 352 Views
  • 1 replies
  • 0 likes

Twitter posting error

Cannot share music in Twitter. Every attempt has been met with an error: "Sorry there has been a temporary error, please try again later."This happened since I deactivated my Twitter account, but now the account has time ago activated and working per...

  • Casual Listener
  • Cannot share music in Twitter. Every attempt has been met with an error: "Sorry there has been a temporary error, please try again later." This happened since I deactivated my Twitter account, but...
  • osornios
  • Spotify Star
  • 526 Views
  • 5 replies
  • 0 likes
  • 526 Views
  • 5 replies
  • 0 likes

Didn't know I had Premium

I wantet to try Sptify to a reduced prize. But loging on to Spotify, it turnes out I have an active premium subscription. I can not remember to have tried Sptify premium before. Or parhaps I just forgot about it. But looking at the Receipts overview,...

  • Newbie
  • I wantet to try Sptify to a reduced prize. But loging on to Spotify, it turnes out I have an active premium subscription. I can not remember to have tried Sptify premium before. Or parhaps I just for...
  • ItsJamesJ
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Facebook deleted

I deleted my facebook and its connected to my spotify.. and i pay for spotify i cant log in.. what to do.

  • Newbie
  • I deleted my facebook and its connected to my spotify.. and i pay for spotify i cant log in.. what to do.
  • kejt_
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Premium
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Fido account reset back to premium

When I logged into spotify, my account was reverted back to Free. My spotify account was supposed to last for 2 years. When I went to talked to fido support they told me to go to fido hub and sign up again and I got this message: "Attention! this spo...

  • Newbie
  • When I logged into spotify, my account was reverted back to Free. My spotify account was supposed to last for 2 years. When I went to talked to fido support they told me to go to fido hub and sign up...
  • NiyyahAmo
  • Newbie
  • 1126 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 1126 Views
  • 3 replies
  • 0 likes