Spotify Keeps Pausing

[sursys]

Hi all,

For the last couple of days, Spotify has been pausing my music on all devices. It happens constantly throughout all songs and it happens at random intervals.

I have tried many solutions but none of them have fixed it. 
> Resetting passwords
> Signing out everywhere
> Disconnecting Spotify from my discord account
> Reinstalling the app on both PC and iPhone

After some testing, I have found two temporary solutions but none of them are ideal. 

> Turning off WiFi and data stops pausing (for iPhone)
> Creating a new, free account stopped the pausing (for PC)

Plan

Premium

Country

UK

Device

iPhone X, PC

Operating System

iOS 14.2, Windows 10

[Alex · Accepted solution]

Hi there @sursys,

Welcome to the Community!

Thanks for sharing the troubleshooting you've already done.

Can you tell us if you've deleted and reinstalled the app on your devices, or ran a clean reinstall, which involves deleting the app cache? You can find the device relevant steps in this Spotify Answer.

Also, can you clarify what you mean by "Turning off WiFi and data stops pausing (for iPhone)" - do you mean the when you play downloaded songs it works fine?

And, does the new account work fine on your phone?

We'll be on the lookout for your answer.

Cheers.

[sursys]

Hi Alex,
Your suggestion to perform a clean reinstall worked, I realised I did uninstall Spotify beforehand but I didn't clear the cache or hidden folders on my PC. After about an hour, no pauses!
Thanks for your welcomes and help 🙂

[Alex]

Hi there @sursys,

Thanks for getting back to us and letting us know that a clean reinstall has done the trick 🙂

Don't hesitate to reach out again if you have questions. We're always a click away.

Cheers.