Spotify Payment

[Rarch]

I have been on the Spotify trial and it has now ended so I have signed up to the Spotify Premium. However, when I go into Spotify, it now says "your last payment didn't work" and it states to renew my subscription or downgrade to teh free spotify.

I have re-entered my bank details. This didn;t work so I then unsubscribed and re-subsribed and it is still coming up with the same error.

Any suggestions??

[MonicaM_Bogota]

Hi, @Rarch!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support

Don't hesitate to create a new thread if you need us again.