I paid for Premium, re-installed, logged in and out, but it still says I have Spotify Free

[radhjikan]

I paid for Premium and got a receipt for the payment.

I have since deleted and re-installed the app, but I still get ads and it says I have Spotify Free.

What do I do to fix it?

Wanted Premium tonight!

[Maxim]

Hey @radhjikan,

Here's what to try if you've upgraded to Premium but don't see it in the app:

• Check your subscription page. Your status should be Premium.

• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction 🙂

[radhjikan]

I tried all the steps you mentioned, am logged in with my Facebook account since I don't have a password for the username.
None of the survey fits my question??

[Maxim]

Can you please log out of the app and then log back in using the "Log in with Facebook" button?