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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80486 Views

9 replies

2 likes

Account
Login
  • 80486 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654116 Views

13 replies

4 likes

Account
  • 654116 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734598 Views

18 replies

29 likes

  • 734598 Views
  • 18 replies
  • 29 likes

Student Discount charged immediately w/o verification

I was not aware that student premium was for those only in college. I ended up getting charged 3 times for $15, will and if so, when will I get my money back?Thank you.

Newbie

I was not aware that student premium was for those only in college. I ended up getting charged 3 times for $15, will and if so, when will I get my money back? Thank you.

osornios

Spotify Star

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Spotify wont let me log in to my account

I've tried logging in to my spotify app for the last two days and its still not working HELP!!

Casual Listener

I've tried logging in to my spotify app for the last two days and its still not working HELP!! 

Keith2017

Casual Listener

495 Views

5 replies

0 likes

  • 495 Views
  • 5 replies
  • 0 likes

Superuser Contribution Someone stole my account

Someone got in and changed the email to my account. This just raises a few very important question to me:1) How good is your security when people can just do this?2) Why is there no security check or anything in my email before the change is made?3) ...

Regular

Someone got in and changed the email to my account.  This just raises a few very important question to me: 1) How good is your security when people can just do this? 2) Why is there no securit...

Jim

Spotify Legend

1000 Views

9 replies

0 likes

  • 1000 Views
  • 9 replies
  • 0 likes

Being charged premium

I am being charged for premium but my account is standard. I would like a premium account, but am sick of this happening. This is the second time this has happened. Not happy.

Newbie

I am being charged for premium but my account is standard. I would like a premium account, but am sick of this happening. This is the second time this has happened. Not happy.

KatesHere

Community Legend

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Domicilio

Quiero saber el domicilio que ingresé y al editar mi perfil no encuentro ninguna opción de mi domicilio que ingresé

Newbie

Quiero saber el domicilio que ingresé y al editar mi perfil no encuentro ninguna opción de mi domicilio que ingresé

osornios

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Solved!! I can't get the email for Family Premium

Hello, My mom subscribed to family premium and she sent me the invitation by email and I can't receive it, I've double checked the email and my junk mail. I already have a free spotify account can I simply get the code to enter my family premium? Ple...

Visitor

Hello,   My mom subscribed to family premium and she sent me the invitation by email and I can't receive it, I've double checked the email and my junk mail.    I already have a fre...

osornios

Spotify Star

902 Views

1 replies

0 likes

Account
Premium
Subscription
  • 902 Views
  • 1 replies
  • 0 likes

No puedo obtener Spotify premium

Cuando ingreso mis datos de tarjeta y pongo aceptar spotify me vuelve a aparecer para que de nuevo ingrese mis datos y no me deja contratar spotify premiumAYUDA

Newbie

Cuando ingreso mis datos de tarjeta y pongo aceptar spotify me vuelve a aparecer para que de nuevo ingrese mis datos y no me deja contratar spotify premium AYUDA

osornios

Spotify Star

741 Views

1 replies

0 likes

  • 741 Views
  • 1 replies
  • 0 likes

Premium address

How spotify is getting the adress? From email address or postal code? Because my family members cannot have premium account

Newbie

How spotify is getting the adress? From email address or postal code? Because my family members cannot have premium account

osornios

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Spotify in Israel

Hey guys, I want to know where will Spotify be available in Israel.Thanks in advance!

Newbie

Hey guys, I want to know where will Spotify be available in Israel. Thanks in advance!

Maxim

Spotify Star

1210 Views

1 replies

4 likes

  • 1210 Views
  • 1 replies
  • 4 likes

facebook

Spotify we should be able to listen to music without Facebook some of us are too young to have FB you guys are basically hypocrites because FB is basically for 17 year olds or something yet people who are young aren't allowed to have FB at an old or ...

Casual Listener

Spotify we should be able to listen to music without Facebook some of us are too young to have FB you guys are basically hypocrites because FB is basically for 17 year olds or something yet people wh...

Maxim

Spotify Star

280 Views

3 replies

0 likes

Account
  • 280 Views
  • 3 replies
  • 0 likes

Unable to change country

I recently moved to a new country, but when I try to change my country settings on my profile page, the drop-down shows no other countries than my previous country of residence. What to do with this annoying technical issue?

Regular

I recently moved to a new country, but when I try to change my country settings on my profile page, the drop-down shows no other countries than my previous country of residence. What to do with this ...

Maxim

Spotify Star

348 Views

6 replies

0 likes

  • 348 Views
  • 6 replies
  • 0 likes

The family plan excluded my family

Hello,I have a premium account and I bought the family plan, but the application expelled my family members from the plan and I do not know why, this is the second time that it happens

Visitor

Hello,I have a premium account and I bought the family plan, but the application expelled my family members from the plan and I do not know why, this is the second time that it happens

osornios

Spotify Star

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Premium account stopped after update

My premium account switched to free after I updated the app on my iPhone to 7.8.0I logged out and in again but that didn't do anything.Do I need to upgrade to premium again?

Newbie

My premium account switched to free after I updated the app on my iPhone to 7.8.0 I logged out and in again but that didn't do anything. Do I need to upgrade to premium again?

osornios

Spotify Star

192 Views

1 replies

0 likes

Account
Premium
  • 192 Views
  • 1 replies
  • 0 likes

Cannot Log into my account

For the past week now I have been searching for answers as to why I cannot log into my Spotify account with my facebook I have tried everything and I even have premium on that account too. Whenever I click on login with Facebook it tries to log in an...

Newbie

For the past week now I have been searching for answers as to why I cannot log into my Spotify account with my facebook I have tried everything and I even have premium on that account too. Whene...

osornios

Spotify Star

330 Views

3 replies

0 likes

Login
  • 330 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family address

My brother and mom have a family subscription, I live with them but can't joint the family premium because it does not recognize my address as the same as my moms even though it is.

Newbie

My brother and mom have a family subscription, I live with them but can't joint the family premium because it does not recognize my address as the same as my moms even though it is.

MonicaM_Bogota

Roadie

397 Views

1 replies

0 likes

Account
Premium
  • 397 Views
  • 1 replies
  • 0 likes

Problem with Spotify premium after getting a new phone

I am a premium user, I had hundreds of songs on my phone, however, I got a new phone today, logged in to Spotify on the new phone, and suddenly its saying I am NOT a premium user even though I pay £9.99 every month, also, all of my songs have disappe...

Casual Listener

I am a premium user, I had hundreds of songs on my phone, however, I got a new phone today, logged in to Spotify on the new phone, and suddenly its saying I am NOT a premium user even though I pay £9...

Morg7

Casual Listener

277 Views

2 replies

0 likes

  • 277 Views
  • 2 replies
  • 0 likes

Family Account meshed into one??

I had a spotify account, added my dad using spotify's website, and now the account is one with all the playlists and saved songs shared, his profile picture, and we can't listen at the same time. The account is still under my email so I can't invite ...

Newbie

I had a spotify account, added my dad using spotify's website, and now the account is one with all the playlists and saved songs shared, his profile picture, and we can't listen at the same time. The...

Bittencourt

Spotify Star

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

LOST PREMIUM ACCOUNT & PLAY LIST !

Dear Spotify, Referring to the matter above. I recently, sign up for a Spotify Family Premium. After signing up my Spotify account got logged out and now when I sign back on I've lost my premium account. Please fix this ASAP or else I am going to use...

Newbie

Dear Spotify,    Referring to the matter above.   I recently, sign up for a Spotify Family Premium. After signing up my Spotify account got logged out and now when I sign back on I...

KatesHere

Community Legend

568 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 568 Views
  • 1 replies
  • 0 likes