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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419778 Views
  • 965 replies
  • 108 likes
  • Account
  • 419778 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185555 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185555 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103188 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103188 Views
  • 69 replies
  • 10 likes

que es la supuesta direccion fisica

hola, tengo una duda, inicie mi sesion y uno de los que estan en mi plan familiar primium fue eliminado (despues vi el correo de actualizar informacion o algo asi) la cosa esque le mande la suscripcion de nuevo y no puede acceder por la direccion fis...

  • Newbie
  • hola, tengo una duda, inicie mi sesion y uno de los que estan en mi plan familiar primium fue eliminado  (despues vi el correo de actualizar informacion o algo asi) la cosa esque le mande la sus...
  • user-removed
  • Not applicable
  • 522 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 522 Views
  • 2 replies
  • 0 likes

Brukere på min konto P01E357D50

Jeg har Spotify konto P01E357D50, der skal jeg skal kunne ha 5 brukere.Må alle logge seg på som meg, eller må jeg opprett egne brukere for at vi skal kunne være pålogget samtidig alle sammen.Jeg og min datter Kaja Malmin hadde Spotify gjennom Netcom ...

  • Newbie
  • Jeg har Spotify konto P01E357D50, der skal jeg skal kunne ha 5 brukere. Må alle logge seg på som meg, eller må jeg opprett egne brukere for at vi skal kunne være pålogget samtidig alle sammen. ...
  • MattSuda
  • Spotify Star
  • 902 Views
  • 1 replies
  • 0 likes
  • 902 Views
  • 1 replies
  • 0 likes

Q

How can I change my country? And when will your service work in Belarus? Thanks.

  • Newbie
  • How can I change my country? And when will your service work in Belarus? Thanks.
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in

Hi all, I have some problems logging in Spotify.I signed up with my email (not through Facebook) and I'm using Spotify on my phone. I'm trying to log in on my iPad but I can't. It's the right email and password, but it says I can't because I already ...

  • Visitor
  • Hi all, I have some problems logging in Spotify. I signed up with my email (not through Facebook) and I'm using Spotify on my phone. I'm trying to log in on my iPad but I can't. It's the right email...
  • MattSuda
  • Spotify Star
  • 673 Views
  • 8 replies
  • 0 likes
  • 673 Views
  • 8 replies
  • 0 likes

Christmas songs 365 days a year?

I like listening to an artist each day. I don't want to hear their Christmas songs until November. How may I block Christmas genre from all artists until I want to enable it again?

  • Casual Listener
  • I like listening to an artist each day. I don't want to hear their Christmas songs until November. How may I block Christmas genre from all artists until I want to enable it again? 
  • MattSuda
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Other
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Cannot log in

I joined premium 3w ago. Since then I have been unable to log in. The email address I use (is mine) and it indicates I have an account. I do - back when it was free I set one up. I cannot remember password. I have gone via the "Forgotten password" lo...

  • Regular
  • I joined premium 3w ago. Since then I have been unable to log in. The email address I use (is mine) and it indicates I have an account. I do - back when it was free I set one up. I cannot remember pa...
  • SMirchandani
  • Regular
  • 607 Views
  • 7 replies
  • 0 likes
  • Login
    Premium
  • 607 Views
  • 7 replies
  • 0 likes

Se mi usuario pero no mi correo / I have my user but i dont know which mail i used

Se mi usuario pero no recuerdo que correo puse para registrar la cuenta.Estoy conectado en mi celular pero no me puedo conectar en la computadora.

  • Visitor
  • Se mi usuario pero no recuerdo que correo puse para registrar la cuenta. Estoy conectado en mi celular pero no me puedo conectar en la computadora.
  • MattSuda
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! Starting a family account overseas

Ive been a premium member for about 4 years and I'm finally upgrading to a family account for my wife. We are currently overseas in Korea, and the website will not allow her to finish account creation since it isn't "available" here. I've already sen...

  • Casual Listener
  • Ive been a premium member for about 4 years and I'm finally upgrading to a family account for my wife. We are currently overseas in Korea, and the website will not allow her to finish account creatio...
  • MattSuda
  • Spotify Star
  • 2482 Views
  • 3 replies
  • 0 likes
  • 2482 Views
  • 3 replies
  • 0 likes

Premium Family address unable to verify

I have paid for a premium family plan and my brother is unable to verify the address with the information I provided to him. We have followed the exact address but that does not work on him.

  • Casual Listener
  • I have paid for a premium family plan and my brother is unable to verify the address with the information I provided to him. We have followed the exact address but that does not work on him. 
  • MattSuda
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Login help

I cannot recall which email address was on my account n for some reason my account logged out I never log out and my card was charged for my subscription so now I have a subscription I cannot use because I cannot log in I did forgot password n have n...

  • Newbie
  • I cannot recall which email address was on my account n for some reason my account logged out I never log out and my card was charged for my subscription so now I have a subscription I cannot use bec...
  • MattSuda
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in with Facebook in a lg tv

I put my info correctly and it tells me that it is incorrect, but when I Log in with my username I can Log in but without playlist

  • Newbie
  • I put my info correctly and it tells me that it is incorrect, but when I Log in with my username I can Log in but without playlist
  • Civey
  • Newbie
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Payment

I went to renew my account, I generated a ticket and made the payment I received the voucher from my bank of the payment made, however I did not receive any proof of Spotify itself about the payment.I would like an answer, to know what happened.

  • Casual Listener
  • I went to renew my account, I generated a ticket and made the payment I received the voucher from my bank of the payment made, however I did not receive any proof of Spotify itself about the payment....
  • nanda_cursino
  • Casual Listener
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

reset password not going to my email address

It has been a while since I have used my spotify. I normally login using facebook and it will not connect. Tried resetting my password on the initial login directly into spotify but once again does not appear in my email? any advice? thank you in adv...

  • Casual Listener
  • It has been a while since I have used my spotify. I normally login using facebook and it will not connect. Tried resetting my password on the initial login directly into spotify but once again d...
  • Hubo
  • Community Legend
  • 334 Views
  • 3 replies
  • 0 likes
  • Login
  • 334 Views
  • 3 replies
  • 0 likes

Family Plan, same address, still not allowed in?

Hey guys, New to the community straight from Mexico. I've been in the same Family plan with my mother since I beleive 2015 in Mexico City, and we've been using the Family Plan since, but now we've moved to Cancun, (still same country) and I have star...

  • Newbie
  • Hey guys,    New to the community straight from Mexico.    I've been in the same Family plan with my mother since I beleive 2015 in Mexico City, and we've been using the Famil...
  • 319 Views
  • 0 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 319 Views
  • 0 replies
  • 1 likes

Log in merry go round

For some reason i cannot get in to my spotify was working fine i seem to have 2 accounts one which is via facebook which seems to be linked to my current email address so when i do the reset i get told its via facebook! But my premium account which i...

  • Visitor
  • For some reason i cannot get in to my spotify was working fine i seem to have 2 accounts one which is via facebook which seems to be linked to my current email address so when i do the reset i get to...
  • KatesHere
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 201 Views
  • 1 replies
  • 0 likes

account hacked

My premium account was hacked and someone changed the email address on the account and I cant send in a contact form or change the password. How can I get this fixed since there is no phone number to call. This is a second account I created since I c...

  • Visitor
  • My premium account was hacked and someone changed the email address on the account and I cant send in a contact form or change the password. How can I get this fixed since there is no phone number to...
  • user-removed
  • Not applicable
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Deleted playlists/weird new playlists

A couple of days ago I was listening to my music and all of a sudden random songs started playing, I then noticed it was playing a saved playlist that I haven't created called 'coycoy' there was like 3 new playlists called that so I deleted them, tod...

  • Newbie
  • A couple of days ago I was listening to my music and all of a sudden random songs started playing, I then noticed it was playing a saved playlist that I haven't created called 'coycoy' there was like...
  • Hubo
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Meu plano plano Premium não está funcionando

Estou com minha conta premium família em dia só que do nada a assinatura dos meus familiares foram canceladas mandei os links para se tornarem premium se que da erro pois fala que não mora no mesmo mesmo colocando o mesmo endereço que o meu.

  • Newbie
  • Estou com minha conta premium família em dia só que do nada a assinatura dos meus familiares foram canceladas mandei os links para se tornarem premium se que da erro pois fala que não mora no mesmo m...
  • mshmeirelles
  • Newbie
  • 313 Views
  • 1 replies
  • 1 likes
  • 313 Views
  • 1 replies
  • 1 likes

Solved!! Changing facebook user + pic

Hi, I just have a quick question regarding changing your pic and username on a Facebook account linked to Spotify. I looked around, but I couldn't find an answer to my question. My Spotify is linked to my Facebook account, and I just changed the Face...

  • Casual Listener
  • Hi, I just have a quick question regarding changing your pic and username on a Facebook account linked to Spotify. I looked around, but I couldn't find an answer to my question. My Spotify is linked ...
  • nzaamber
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

change country free account

Hi,I'm travelling for about two and a half years now. when i got to australia two years ago,i was unable to log into my account because of being in the wrong country.i couldn't figure out how to change the country of my facebook account and had to ge...

  • Casual Listener
  • Hi, I'm travelling for about two and a half years now. when i got to australia two years ago, i was unable to log into my account because of being in the wrong country. i couldn't figure out how t...
  • KatesHere
  • Community Legend
  • 748 Views
  • 7 replies
  • 0 likes
  • Login
  • 748 Views
  • 7 replies
  • 0 likes