Spotify Support Ignoring Inactive Account Refund Request

[ignitionfox]

Plan

Premium

Country

USA

My Question or Issue

I discovered I had an inactive Spotify account with premium that I've been paying monthly for since March of 2024 that was linked to my Facebook. I use another Spotify account with a Duo premium plan that predates this account.

After I discovered this, and the $300+ I've spent unknowingly for an account that is entirely unused, I contacted Spotify support via email in hopes to receive a refund, given that others have had this same problem and received refunds in the past as in this case, for example 

However, they said they can't process any refunds for any of the months of payment, and all they could do was cancel. After I sent a followup email with evidence that others have received refunds for the same problem, they ghosted and I received no reply.

This is really poor customer service. For a company worth $110 billion, how much would that really hurt for you to refund an inactive account given that I already pay and use another?

[Koyubi]

Hi there,

I can completely understand how upsetting that must feel, especially after realizing you’ve been paying for something you weren’t actively using.

In cases like this, Spotify’s refund policy generally doesn’t guarantee reimbursement for past months, even if the account was inactive. Payments for Premium are recurring and tied to the account itself, not usage, which is why support often limits refunds to recent charges only.

That said, there are still a couple of things you can try:

• Reach out through live chat instead of email if it’s available in your region. It sometimes helps to speak with a different agent.
• Clearly explain that this was an unintentional duplicate account tied to Facebook login and that you’re already an active paying customer on a separate Duo plan.
• Ask if the case can be escalated for a one-time courtesy review rather than referencing what others may have received. Each case is reviewed individually, so focusing on your situation tends to be more effective.
• If the charges are very recent (typically within 14 days), mention that specifically, since recent payments are more likely to qualify for review.

While there’s no guarantee of a refund for long-term past charges, escalating politely and emphasizing that you’re a loyal subscriber sometimes results in goodwill exceptions.

I hope you’re able to get a clearer response from support soon.