Spotify Support Ignoring Inactive Account Refund Request

[ignitionfox]

Plan

Premium

Country

USA

My Question or Issue

I discovered I had an inactive Spotify account with premium that I've been paying monthly for since March of 2024 that was linked to my Facebook. I use another Spotify account with a Duo premium plan that predates this account.

After I discovered this, and the $300+ I've spent unknowingly for an account that is entirely unused, I contacted Spotify support via email in hopes to receive a refund, given that others have had this same problem and received refunds in the past as in this case, for example 

However, they said they can't process any refunds for any of the months of payment, and all they could do was cancel. After I sent a followup email with evidence that others have received refunds for the same problem, they ghosted and I received no reply.

This is really poor customer service. For a company worth $110 billion, how much would that really hurt for you to refund an inactive account given that I already pay and use another?