Spotify is not working in Taiwan

[koenniem]

Hi,

I've moved to Taiwan to live there for 5 months and would like to use Spotify here. The first few weeks I got here, I could still use my account, which is set to the Netherlands. Somewhere mid-song, the application closed and told me that I had logged in from another country and that I should change it. So I changed it, but now nothing works. I can't shuffle any playlist (not even the ones made by Spotify Taiwan), can't use radio, or play any song in any way.

I understand that some songs might not be available in all countries, but I can't imagine that this is the case for all tracks. I hope you can help me resolve this issue.

Edit: The web player does work, but it keeps losing connection after 1 song.

[Alejandro_C]

Hey @koenniem, welcome to the Community! 

Can you try following these steps for us: https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/?

Let us know if they help. 

[clairetipay25]

I still can't play any songs in Taiwan after 14days of staying here. It says that I should go premium to play the songs 😞 please help me. I need music 😞

[Alejandro_C]

Hey @clairetipay25, welcome to the Community!

Does loggin out of the account and then back in help at all? If not, feel free to get in touch with us via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.

[sandranlopezo]

Same thing happened to me today! After around 20 days in Taiwan, today I was logged out of my account both in my computer and cellphone. Then there was a message saying I had  to update my location. After I changed the location, Spotify stopped working both in my cellphone and computer. Help please!

[Shiyatan]

Same issue here. I downloaded Spotify app on my android and registered. No songs available at all. I gave up. Then two weeks later gave it another shot and I was prompted with free Premium acxount offer for a week. I signed up and it worked for a week. After one week passed, once againa I cannot listen to music on free account, only pushing me for premium.

[axelfis]

The same for me... 
Can we get explanations and troubleshouting ??