Spotify keeps charging me for a monthly subscription

[user-removed]

Hi,

To begin with, I have no clue how I ended up with having Spotify. I remember tempering with it for a very long time ago. I've not used it since then. However, now it got my attention -- it has been charing me on about $15 (99 SEK converted) now and then. I a few days ago got into the contact form and demanded a complete deletion of my Spotify account. Now, as I checked my mail, no response, and two weeks ago Spotify took another $15 from my account. I now turn to the community, and I demand Spotify to delete everything related to me, and my personal bank details before I try to reach them by phone.

Please, have me removed, or just stop taking my savings.

[Peter__]

---

@user-removed wrote:

Hi,

To begin with, I have no clue how I ended up with having Spotify. I remember tempering with it for a very long time ago. I've not used it since then. However, now it got my attention -- it has been charing me on about $15 (99 SEK converted) now and then. I a few days ago got into the contact form and demanded a complete deletion of my Spotify account. Now, as I checked my mail, no response, and two weeks ago Spotify took another $15 from my account. I now turn to the community, and I demand Spotify to delete everything related to me, and my personal bank details before I try to reach them by phone.

Please, have me removed, or just stop taking my savings.

---

Hey! Welcome to the community 🙂 

Did you get an automated email reply when you submitted your contact form? 

If you did, then please post your case number here and I will ask someone to look into why you didn't get a reply. 

If you didn't, then it sounds like your account email address is incorrect, but be sure to double check any spam/junk folders as they often get caught up there. Since these issues have to be dealt with by that team, if you don't have a case number can you get in touch using this form making sure you use the correct email and then post the case number here? 

Peter

[user-removed]

My inbox and spam folder(s) contain nothing from Spotify regarding my deletion request. I don't have a "case number".

[Peter__]

Alright, then get in touch using the link in my post above and then post your new case number here and I will ask a member of the community team to put a rush on it for you.

Peter

[user-removed]

I have a case number: # 00825142.

[Sam]

FreddeN93 - Thank you for that, one of our team will be with you shortly.