Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
A friend of mine in the States has Spotify but had to deactivate her FB account for personal reasons. Because she wanted spotify, she set up another FB profile in a different name. She's being paying twice ever since. She's now back on her original F...
My name is Chris. I received a $30 gift card for Spotify. I created an account (cgetchell) and entered the code on the gift card. I thought I was set for three months of Spotify. However, I could not access my music, my playlists, on my iPhone. I tri...
Dear all, Suddenly some of my favourite songs are no longer available in my country. They have been in one of my playlists for years and as of this week Spotify won't play them (on all devices I use: Android phone, Windows pc, iMac, Android tablet et...
I'm trying to use this 'Set a password for your devices' but I don't recieve an email... Yes Spam filters etc are checked...When i enter Username and passord on my Spotify mobile login... I get one step forward.. i can choose to View or cancel or acc...
hello, i created an account on spotify using facebook and upgraded to unlimited. well, i wanna take a pause from facebook, so what i did is deaktivating my facebook-account. now, when i log in to spotify, it activates my facebook-account again, don't...
I don't want to login to Facebook in order to change my fricking e-mail on spotify. I don't want to see my IRL name and the picture I use on facebook when I log into my account on Spotify. I don't want to login to **bleep**ing facebook when I am abou...
Hi, My friend just joined spotify on my iphone, and then he acciadentally connected his spotify account to my facebook. I allready had my facebook connected to my spotify, so now i cant log in to my originally spotify account using my facebook log in...
Hello, I have tried to enter into the 30 day free trial, 3 times within the past two days. I have taken the appropriate steps to ensure that my card is working and up to date. 3 times on 3 seperate occasions I have recieved a payment failed page. Thi...
So for some reason my spotify suddently wants me to write in my password instead of the autologgin. Fine. But apperantly its none of the passwords I normally use, so I've tried several tries the "forgot your password"? But all that happens is you wri...
So, spotify, figure this: I have been a paying customer for over three years. Even kept on paying for six months while you were not able to fix the offline sync issue for playlists on Android devices. Since no fix came, I decided to cancel my premium...
You are registered for Spotify Premium until 2013-08-03. After this period your account will become a Spotify Free account. but I lost all my playlist and on subcription page it says "Want to subscribe again? You're currently a Free user. If you'd li...
I used my Viggle points to purchase 5 one month credits for Spotify Premium. All the codes worked properly except the last one. I receive a message that says "We are currently unable to redeem this code". This message occurs AFTER the click on the "c...
Is this the correct forum?
Hi I cancelled my subscription and reverted to Spotify Free about 6 months ago and I'm still being charged for Premium.
I had a playlist before, which had some subscribers, but I deleted it. I regretted, but since a few people had subscribed it it wasn't a problem to get it back - I just subscribed it, and then I got it as a playlist. But I have a small, but very anno...
Hello, when i start in spotify i add my old facebook account, and now i want to change it to the one i use, how i can do this?? because i dont see in preference a option. I use Mac. Thnks
my phone was stolen 2 days ago, and when i came home spotify was working on my computer. but when i was going to change password it all started. at first it look allright it said that my password had been changed. but when i tried to open spotify it ...
I have been an unlimited subscriber for the past few months. A few days ago I accessed Spotify via my mobile device, without realizing that this was an unlimited feature. Today I received a notification that Spotify charged my paypal account for the ...
Does Spotify Unlimited have 320kbps? Or is it only Premium? And what does Spotify Unlimited have? Everything else but no phone?
My music is no longer syncing for offline play. Everyone I hit the sync button for my playlist, nothing happens. What can I do to fix this problem?