Spotify on new device only showing as free despite having premium

[user-removed]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Using Spotify on a different iPad. Despite using my login details, my account is showing as ‘free’ not Premium, and my library is missing.  How do I get this sorted? 

[Billy-J]

Hey @user-removed, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

[user-removed]

Proof of premium subscription. Now what? Still showing as free in My Account.

[user-removed]

Any ideas on how to resolve this please?  None of the solutions mentioned work.  I have sent info as you requested  

[Billy-J]

Hey @user-removed, 

Thanks for the reply! It’s showing that Premium is on your Spotify account. Can you let me know what happens when you try to access a Premium feature? If you have any screenshots/recordings of this, please send it so I can take a closer look.

Also, can you let me know if you’re able to access Premium on a different device, like Spotify on desktop, if possible? 

Keep me posted!