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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Bittencourt
  • Spotify Star
  • 177686 Views
  • 190 replies
  • 13 likes
  • Account
    Free
  • 177686 Views
  • 190 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11593 Views
  • 6 replies
  • 11 likes
  • Security
  • 11593 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517421 Views
  • 986 replies
  • 113 likes
  • Account
  • 517421 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126289 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126289 Views
  • 74 replies
  • 12 likes

Superuser Contribution Deactivated Premium Account

5 days my Spotify Premium Family subscription was canceled without any notification to me. I logged in and signed up for the plan again with a different credit card (just in case it was a card issue). Everything worked great and I got all of the memb...

  • Casual Listener
  • 5 days my Spotify Premium Family subscription was canceled without any notification to me. I logged in and signed up for the plan again with a different credit card (just in case it was a card issue)...
  • Not applicable
  • 1100 Views
  • 3 replies
  • 0 likes
  • Account
  • 1100 Views
  • 3 replies
  • 0 likes

Superuser Contribution Deleted account still active

I deleted a spotify account over 2 weeks ago. Then with my account right now I tried to change my email to my new email and it won't let me because it says there's already an account with the email. Then I went to check on the account I deleted and i...

  • Visitor
  • I deleted a spotify account over 2 weeks ago. Then with my account right now I tried to change my email to my new email and it won't let me because it says there's already an account with the email. ...
  • Not applicable
  • 1023 Views
  • 3 replies
  • 0 likes
  • Account
  • 1023 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Losing Basic Features

It has come to my understanding, upon chatting with your customer service, that Spotify is now pushing most of its user to premium subscriptions. But, removing the basic controls one would expect of a streaming platform is probably a bad way to do it...

  • Casual Listener
  • It has come to my understanding, upon chatting with your customer service, that Spotify is now pushing most of its user to premium subscriptions. But, removing the basic controls one would expect of ...
  • Jaydennnn
  • Visitor
  • 5123 Views
  • 12 replies
  • 4 likes
  • 5123 Views
  • 12 replies
  • 4 likes

Superuser Contribution Can't change email address because it's already in use?

PlanPremium DuoCountryUnited StatesDevice(iPhone 14 Pro Max, Windows 10 PC)Operating System(Windows 10,iOS) My Question or IssueWhen I signed up for my account originally, I used my work email address. I want to change it over to my personal email ad...

  • Newbie
  • Plan Premium Duo Country United States Device (iPhone 14 Pro Max, Windows 10 PC) Operating System (Windows 10,iOS)   My Question or Issue When I signed up for my account originally, I ...
  • Not applicable
  • 470 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 470 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to change my plan

PlanPremiumCountryItalyDeviceSamsung Galaxy S24 Operating SystemAndroid My Question or IssueI had a DUO Premium plan, but I recently changed my residence to Italy. While updating the payment method, my plan was moved to Premium Individual. Now, when ...

  • Visitor
  • Plan Premium Country Italy Device Samsung Galaxy S24  Operating System Android   My Question or Issue I had a DUO Premium plan, but I recently changed my residence to Italy. While...
  • Maria
  • Moderator
  • 192 Views
  • 1 replies
  • 1 likes
  • Account
  • 192 Views
  • 1 replies
  • 1 likes

Quero mudar meu numero vinculado a minha conta

Meu numero de telefone antigo está vinculado a minha conta quero trocar

  • Visitor
  • Meu numero de telefone antigo está vinculado a minha conta quero trocar
  • Bittencourt
  • Spotify Star
  • 677 Views
  • 1 replies
  • 0 likes
  • 677 Views
  • 1 replies
  • 0 likes

Superuser Contribution Foreign currency fee charged for Australian account

PlanPremium DuoCountryAustraliaDevice(iPhone 8, MSI Windows 10 laptop, Macbook Pro late 2016)Operating System(iOS 10, macOS Mojave, Windows 10,etc.) My Question or IssueI changed to Duo Premium plan with payment method (PayPal linked to Australian CC...

  • Newbie
  • Plan Premium Duo Country Australia Device (iPhone 8, MSI Windows 10 laptop, Macbook Pro late 2016) Operating System (iOS 10, macOS Mojave, Windows 10,etc.)   My Question or Issue I cha...
  • n6-17h3zyw_d
  • Casual Listener
  • 7558 Views
  • 28 replies
  • 4 likes
  • Account
    Subscription
  • 7558 Views
  • 28 replies
  • 4 likes

Superuser Contribution DUO premium

Had an active DUO account. Missed a payment. Restored payment. Got my account up and running again. But my linked DUO (wife) is disconnected and needs to reconnect. Username is there. But password is unknow. Reset link does not work, no e-mail seems ...

  • Casual Listener
  • Had an active DUO account. Missed a payment. Restored payment. Got my account up and running again. But my linked DUO (wife) is disconnected and needs to reconnect. Username is there. But password is...
  • Novy
  • Moderator
  • 264 Views
  • 3 replies
  • 0 likes
  • 264 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subject: Inquiry About My Podcast Removal from Spotify

Dear Spotify Support Team,I hope this email finds you well. I recently noticed that my podcast, Ment Akademi Yanında, has been removed from Spotify, and I would like to understand the reason behind this decision.Could you please provide me with more ...

  • Visitor
  • Dear Spotify Support Team, I hope this email finds you well. I recently noticed that my podcast, Ment Akademi Yanında, has been removed from Spotify, and I would like to understand the reason behi...
  • Joan
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • Other
  • 242 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Incorrect username or password" after logging out and signing in again. Password change not helping

PlanFreeCountryUSADeviceN/AOperating SystemWindows 10, Chrome Browser My Question or IssueI'm having a weird problem where anytime I log out (intentionally or not) I'm unable to login with my password. I get the "Incorrect username or password" error...

  • Casual Listener
  • Plan Free Country USA Device N/A Operating System Windows 10, Chrome Browser   My Question or Issue I'm having a weird problem where anytime I log out (intentionally or not) I'm unable...
  • Kendyr
  • Visitor
  • 50826 Views
  • 10 replies
  • 0 likes
  • Account
    Login
    Security
  • 50826 Views
  • 10 replies
  • 0 likes

Solved!! Spotify stopped selling download credits

Hi, Noticed a couple of days ago I was no longer able to buy credits to buy MP3's."(At this moment it's not possible to buy downloads from Spotify, click here for more information)" The link provided only said: "At this moment we don't offer an optio...

  • Casual Listener
  • Hi,   Noticed a couple of days ago I was no longer able to buy credits to buy MP3's."(At this moment it's not possible to buy downloads from Spotify, click here for more information)" The ...
  • Not applicable
  • 32615 Views
  • 154 replies
  • 8 likes
  • 32615 Views
  • 154 replies
  • 8 likes

Solved!!Superuser Contribution Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

  • Casual Listener
  • Hi, I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't fin...
  • Hogman
  • Newbie
  • 638952 Views
  • 18 replies
  • 27 likes
  • 638952 Views
  • 18 replies
  • 27 likes

Superuser Contribution Unable to sign in

Unable to sign in, or change password as instructed

  • Visitor
  • Unable to sign in, or change password as instructed
  • Eni
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

I want to change my username

I want to change my username because I don't want my surname to be visible, please help.

  • Newbie
  • I want to change my username because I don't want my surname to be visible, please help.
  • Moogo
  • Newbie
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Superuser Contribution When I skip, the song doesn't play

So I like to play songs from my tablet over Bluetooth to my stereo. But everytime I skip a song the next song appears to play through, but there's no sound. I randomly click somewhere on the bar that shows how much if the song is playing and the song...

  • Visitor
  • So I like to play songs from my tablet over Bluetooth to my stereo. But everytime I skip a song the next song appears to play through, but there's no sound. I randomly click somewhere on the bar that...
  • Dessi
  • Moderator
  • 2954 Views
  • 7 replies
  • 1 likes
  • 2954 Views
  • 7 replies
  • 1 likes

My paypal account is being charged for a subscription that I don't have access in my account

My Spotify account states that I'm free user. No premium subscription is active.But I've been charged 13,99 €. monthly for a Premium account.In the Spotify account I don't see payments nor credit cards associated. I don't know to what Spotify account...

  • Casual Listener
  • My Spotify account states that I'm free user. No premium subscription is active. But I've been charged 13,99 €. monthly for a Premium account. In the Spotify account I don't see paym...
  • Not applicable
  • 436 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 436 Views
  • 5 replies
  • 0 likes

Superuser Contribution German Language | How to disable Gender * stars?

Hi, is there a way to disable the Gender Stars in German Language in the Spotify app?For example "Artist" was previously named "Künstler". Now its "Künstler*innen"Or "for this Artist..." was previously "für diesen Künstler..." now it's "für diese(n) ...

  • Newbie
  • Hi, is there a way to disable the Gender Stars in German Language in the Spotify app? For example "Artist" was previously named "Künstler". Now its "Künstler*innen" Or "for this Artist..." was prev...
  • Melody-maker
  • Visitor
  • 3559 Views
  • 10 replies
  • 35 likes
  • Account
  • 3559 Views
  • 10 replies
  • 35 likes

Pls help with account

Pls help Help, my dad had his premium account purchased on some sketchy website for small amount of money. But now he switched to tidal, and his account was 'deleted' but not entirely, deleted was his favorites but saved albums and artist he has, and...

  • Visitor
  • Pls help   Help, my dad had his premium account purchased on some sketchy website for small amount of money. But now he switched to tidal, and his account was 'deleted' but not entirely, delet...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unsubscribe, Notification Settings "Something went wrong"

Clicking "unsubscribe" on spotify emails leads to, "Your unsubscribe request could not be completed. Please try again." That leads to, "We have failed to unsubscribe you from receiving our emails. Your unsubscribe request could not be completed. Plea...

  • Newbie
  • Clicking "unsubscribe" on spotify emails leads to, "Your unsubscribe request could not be completed. Please try again."   That leads to, "We have failed to unsubscribe you from receiving our e...
  • MihailY
  • Moderator
  • 213 Views
  • 2 replies
  • 0 likes
  • Account
  • 213 Views
  • 2 replies
  • 0 likes