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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154962 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154962 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10538 Views
  • 3 replies
  • 10 likes
  • Security
  • 10538 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505638 Views
  • 985 replies
  • 112 likes
  • Account
  • 505638 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124287 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124287 Views
  • 74 replies
  • 12 likes

How do I Verify account details?

Trying to play specific songs and Spotify tells me I have to verify my account details

  • Visitor
  • Trying to play specific songs and Spotify tells me I have to verify my account details
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

estoy en Plan familiar y mi cuenta dice que es gratuita

Mi hermana me unio a su plan familiar. Vivo con ella. Hice todo desde el movil, salio ok el proceso, pero mi cuenta sigue apareciendo como gratuita. Ya confirme correo electronico. antes tuve unnplan familiar pero me desvincule en noviembre del 2024

  • Visitor
  • Mi hermana me unio a su plan familiar. Vivo con ella. Hice todo desde el movil, salio ok el proceso, pero mi cuenta sigue apareciendo como gratuita. Ya confirme correo electronico. antes tuve unnplan...
  • osornios
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

I will be traveling to Tanzania for several months.

I will be traveling to Tanzania for several months. Will I be able to use my student premium account there the entire time?

  • Visitor
  • I will be traveling to Tanzania for several months. Will I be able to use my student premium account there the entire time?
  • osornios
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Premium duo - only premium benefits for one member

I share a premium duo membership with my partner. Only he can access premium content (for example audio books), when I try to open the same things it shows a padlock - indicating I don't have access. Shouldn't we both be able to open this content?

  • Visitor
  • I share a premium duo membership with my partner. Only he can access premium content (for example audio books), when I try to open the same things it shows a padlock - indicating I don't have access....
  • osornios
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Hi, I’m needing help, please. I’m not getting access or listening any music

I informed my bank card account and I see is registered but I can not get the access. Just tell me what can I do for regularize it ?

  • Visitor
  • I informed my bank card account and I see is registered but I can not get the access. Just tell me what can I do for regularize it ?
  • osornios
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Can't get into my account HELP

Hi folks,I have an issue logging into my account. I no longer remember the password and no longer have access to the email I used to set up. I have tried other methods like connecting my account to facebook, google and apple. Every time I do this how...

  • Visitor
  • Hi folks, I have an issue logging into my account. I no longer remember the password and no longer have access to the email I used to set up. I have tried other methods like connecting my account to...
  • TanyaS
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Login
  • 182 Views
  • 1 replies
  • 0 likes

Tôi quên tài khoản tôi đã đăng kí premium phải làm sao

Tôi đã đăng kí gói premium vào 3 tháng trước trên thiết bị này nhưng tôi lỡ tay xoá tài khoản gmail đó và bây giờ tôi quên mật khẩu lẫn địa chỉ gmail

  • Visitor
  • Tôi đã đăng kí gói premium vào 3 tháng trước trên thiết bị này nhưng tôi lỡ tay xoá tài khoản gmail đó và bây giờ tôi quên mật khẩu lẫn địa chỉ gmail
  • Ximzend
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is adding tracks to my playlist?

PlanPremiumCountryPortugalDevice(iPhone 11, iMac, iPad)Operating System(lastest OS in all devices) My Question or IssueFor three days now, Spotify keeps adding a bunch of tracks to my own playlist, this is very annoying and I'm kind of deleting stuff...

  • Music Fan
  • Plan Premium Country Portugal Device (iPhone 11, iMac, iPad) Operating System (lastest OS in all devices)   My Question or Issue For three days now, Spotify keeps adding a bunch of tra...
  • Gretschman65
  • Newbie
  • 9699 Views
  • 22 replies
  • 0 likes
  • Account
    Other
    Premium
  • 9699 Views
  • 22 replies
  • 0 likes

Superuser Contribution Adding to Daily Mixes

PlanPremiumCountryUSDeviceMultiple Samsung phone, PC< Comcast Spotify app in cable box My Question or IssueCurious what adds songs/artists to Daily mixes. I bookmarked maybe 25+ albums in my library and used the option to like all songs on each witho...

  • Music Fan
  • Plan Premium Country US Device Multiple Samsung phone, PC< Comcast Spotify app in cable box     My Question or Issue Curious what adds songs/artists to Daily mixes. I bookmark...
  • Stivio
  • Newbie
  • 1809 Views
  • 5 replies
  • 0 likes
  • Premium
  • 1809 Views
  • 5 replies
  • 0 likes

Boa tarde meu Spotify Premium desbloqueado não reproduz está bugado bugs

Minha assinatura e Premium desbloqueado ela vai até 2069 e é grátis más não está aparecendo as músicas das plelyst e nem reproduz as músicas começo isso hoje ontem eu estava escutando música normal bugou já chaqualhei o telefone ja desinstalei e inst...

  • Visitor
  • Minha assinatura e Premium desbloqueado ela vai até 2069 e é grátis más não está aparecendo as músicas das plelyst e nem reproduz as músicas começo isso hoje ontem eu estava escutando música normal b...
  • Bittencourt
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

How do I pay in advance

Hi there I was wondering how do I put extra money on my account so that I’m in credit?

  • Visitor
  • Hi there I was wondering how do I put extra money on my account so that I’m in credit?
  • Jose_M
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

how to add another account in app to switch btw in app with DUOsubscription

I have with my partner a duo subscription and I added him. Now we want to use the same iPad and Spotify app to use both our accounts meaning changing in btw. However it is not possible now one needs to login and then if the other one wants to use it ...

  • Newbie
  • I have with my partner a duo subscription and I added him. Now we want to use the same iPad and Spotify app to use both our accounts meaning changing in btw. However it is not possible now one needs ...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Family account suitable for minors without email?

My 2 kids (minors, no emailaddresses yet) listen in their room to spotify via Google speakers. Super ofcourse but they now listen using my or my wife's account so we cant listen simultaneously. Any idea how I can take care of this? Ideally I move to ...

  • Casual Listener
  • My 2 kids (minors, no emailaddresses yet) listen in their room to spotify via Google speakers. Super ofcourse but they now listen using my or my wife's account so we cant listen simultaneously. Any i...
  • Maxim
  • Spotify Star
  • 163 Views
  • 3 replies
  • 0 likes
  • 163 Views
  • 3 replies
  • 0 likes

ACCOUNT PROBLEM

I created a Spotify account on my phone. However, I want to log in to that same account on my computer. When I open the profile in the app on my phone, it doesn’t show any linked email or account that I can use to log in on my laptop.

  • Visitor
  • I created a Spotify account on my phone. However, I want to log in to that same account on my computer. When I open the profile in the app on my phone, it doesn’t show any linked email or account tha...
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

I was invited to a family plan and ive made my account but can't sign in.

The family plan had 5 members, and I had already made my account (chardnation) . I'm signing in on the Roku spotify app, and it just says "Invalid password or email." even though I've checked multiple times and everything is correct.

  • Visitor
  • The family plan had 5 members, and I had already made my account (chardnation) . I'm signing in on the Roku spotify app, and it just says "Invalid password or email." even though I've checked multipl...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Quiero iniciar sesion com una cuenta pero.no tengo el correo ni la contrase

Perdi ese correo y queria ver si me pueden ayidar a recuperarla ya que no e cancelado el plan y todos los meses me cobran el plan premium y necesiyo cancelarlo

  • Visitor
  • Perdi ese correo y queria ver si me pueden ayidar a recuperarla ya que no e cancelado el plan y todos los meses me cobran el plan premium y necesiyo cancelarlo
  • Jose_M
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

não consigo achar o meu email que usei pra minha conta principal no spotify

Enfim, eu usei um e-mail para meu Spotify (minha conta principal) com um e-mail que eu apaguei e não consigo achar de jeito nenhum, se eu perder o acesso desse email, eu vou perder minha conta premium no Spotify, pelo amor de Deus, vocês podem me aju...

  • Visitor
  • Enfim, eu usei um e-mail para meu Spotify (minha conta principal) com um e-mail que eu apaguei e não consigo achar de jeito nenhum, se eu perder o acesso desse email, eu vou perder minha conta premiu...
  • Bittencourt
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! Listening to purchased audiobooks after cancelling Spotify subscription

I have a Spotify subscription, but the audiobook I wanted to listen to costs more money, I paid this amount and can now listen to the audiobook on Spotify, however, if I cancel my Spotify subscription, do I still have access to this audiobook as I pa...

  • Newbie
  • I have a Spotify subscription, but the audiobook I wanted to listen to costs more money, I paid this amount and can now listen to the audiobook on Spotify, however, if I cancel my Spotify subscriptio...
  • Jose_M
  • Spotify Star
  • 185 Views
  • 1 replies
  • 1 likes
  • 185 Views
  • 1 replies
  • 1 likes

Why don’t I have privileges to add an idea to community board

I’m logged in to my account, but still receiving a message that I cannot add my idea to the community board

  • Newbie
  • I’m logged in to my account, but still receiving a message that I cannot add my idea to the community board
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Lyrics will not show on any song

I clicked on share premium with a friend for 2 months and it was in Japanese (I speak english) I was very confused as I have not messed with language settings and my regions and languages are USA and English, I tried listening to songs and looking at...

  • Casual Listener
  • I clicked on share premium with a friend for 2 months and it was in Japanese (I speak english) I was very confused as I have not messed with language settings and my regions and languages are USA and...
  • osornios
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes