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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1757 Views
  • 0 replies
  • 8 likes
  • Security
  • 1757 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 447872 Views
  • 970 replies
  • 108 likes
  • Account
  • 447872 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199461 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199461 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108587 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108587 Views
  • 72 replies
  • 11 likes

Superuser Contribution My Spotify's profile URL doesn't work in "Social Links" on Facebook

PlanPremiumCountryBrazilDevice(iPhone SE (2nd Generation) / DesktopOperating SystemiOS 13.5.1 / Windows 10 Pro My Question or IssueWhen i click on the URL, i get on Spotify Web Player or on the app (if i'am using mobile) but there is an error to show...

  • Regular
  •   Plan Premium Country Brazil Device (iPhone SE (2nd Generation) / Desktop Operating System iOS 13.5.1 / Windows 10 Pro   My Question or Issue When i click on the URL, i get on S...
  • absmelophile
  • Casual Listener
  • 7600 Views
  • 8 replies
  • 0 likes
  • Account
    Other
  • 7600 Views
  • 8 replies
  • 0 likes

Superuser Contribution My "Spotify Receipt" is not in a language that I understand

I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native languages in my country, but I can't be 100% sure. The second h...

  • Visitor
  • I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native language...
  • OscarDC
  • Moderator
  • 537 Views
  • 5 replies
  • 1 likes
  • 537 Views
  • 5 replies
  • 1 likes

Superuser Contribution I've got 2naccounts on Spotify. one of them has girl's pic but with my male's name and songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maria
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • Account
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed despite previous payments on the same card going through

DeviceiPhone 12 My Question or IssueI bought Spotify premium on my visa vanilla gift card last month, and this month after downgrading to free I tried to get premium individual. I checked the balance and I have enough + the card is still active

  • Visitor
  •     Device iPhone 12   My Question or Issue I bought Spotify premium on my visa vanilla gift card last month, and this month after downgrading to free I tried to get premium indi...
  • Vasil
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Losing Basic Features

It has come to my understanding, upon chatting with your customer service, that Spotify is now pushing most of its user to premium subscriptions. But, removing the basic controls one would expect of a streaming platform is probably a bad way to do it...

  • Casual Listener
  • It has come to my understanding, upon chatting with your customer service, that Spotify is now pushing most of its user to premium subscriptions. But, removing the basic controls one would expect of ...
  • Baburu
  • Visitor
  • 3204 Views
  • 10 replies
  • 4 likes
  • 3204 Views
  • 10 replies
  • 4 likes

Superuser Contribution Login issues on Laptop

Hello,I'm experiencing an issue with logging into the Spotify app. Here’s what happens:When I launch the Spotify app, I am presented with a screen that offers the options: Login, New to Spotify?, Sign up free, and Settings.When I try to log in, there...

  • Newbie
  •   Hello, I'm experiencing an issue with logging into the Spotify app. Here’s what happens: When I launch the Spotify app, I am presented with a screen that offers the options: Logi...
  • Dessi
  • Moderator
  • 412 Views
  • 1 replies
  • 0 likes
  • Login
    Other
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution can i email someone for help

i had two accounts and deleted the one i didn’t use. and i’m trying to change my email (currently using my school one) but it’s says there’s already an account with this email although it’s my email

  • Visitor
  • i had two accounts and deleted the one i didn’t use. and i’m trying to change my email (currently using my school one) but it’s says there’s already an account with this email although it’s my email
  • Joan
  • Moderator
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

using an annual eGift

I have a paid Premium subscription. My son gave me a Spotify Annual eGift card as a B Day gift but I can't seem to upload it onto my account. It keeps saying the code I put in is not correct. I have tried the Card # and when that didn't work, I tried...

  • Visitor
  • I have a paid Premium subscription. My son gave me a Spotify Annual eGift card as a B Day gift but I can't seem to upload it onto my account. It keeps saying the code I put in is not correct. I have ...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Premium
  • 142 Views
  • 1 replies
  • 0 likes

Facebook linked account not logging in???

My Spotify account has always been linked to my Facebook, nothing has changed yet when I tried to log in to my account on the web it says the accounts are not linked. I needed to make a Premium payment and have now been downgraded to free. Please hel...

  • Visitor
  • My Spotify account has always been linked to my Facebook, nothing has changed yet when I tried to log in to my account on the web it says the accounts are not linked. I needed to make a Premium payme...
  • manahilturner
  • Casual Listener
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution It needs to be easier to get live support

I find it extremely difficult and frustrating to get live support from someone from Spotify to help me with my problem. I wish it was easier to contact someone who works for Spotify to help me with issues when it they occur on the app. I have a premi...

  • Visitor
  • I find it extremely difficult and frustrating to get live  support from someone from Spotify to help me with my problem. I wish it was easier to contact someone who works for Spotify to help me ...
  • 411isajoke
  • Casual Listener
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

Alte Kreditkarte gesperrt, neue Kreditkarte funktioniert bei SPOTIFY nicht

Um Internet-Betrug Zypern zu vermeiden, sperrte ich meine alte Kreditkarte. Zahlungen an SPOTIFY mit neuer Kreditkarte funktioniert einfach nicht. Neue Kreditkarte funktioniert sonst sehr gut!

  • Visitor
  • Um Internet-Betrug Zypern zu vermeiden, sperrte ich meine alte Kreditkarte. Zahlungen an SPOTIFY mit neuer Kreditkarte funktioniert einfach nicht. Neue Kreditkarte funktioniert sonst sehr gut!
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a premium account but I changed my phone and lost my account

How can I get my account back, I’ve tried all of my emails on Spotify but none of them are the real one as a subscription

  • Visitor
  • How can I get my account back, I’ve tried all of my emails on Spotify but none of them are the real one as a subscription
  • Not applicable
  • 2256 Views
  • 4 replies
  • 0 likes
  • 2256 Views
  • 4 replies
  • 0 likes

On Repeat is being made for someone else on my account

PlanPremiumCountryUSADeviceiPhone 14 My Question or IssueMy account was hacked but my account name was never changed. I have my account back but my “On Repeat” playlist is still being made for the the person who hacked me. How is this happening and h...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 14   My Question or Issue My account was hacked but my account name was never changed. I have my account back but my “On Repeat” playlist is still ...
  • Cmargaritaa
  • Casual Listener
  • 401 Views
  • 5 replies
  • 0 likes
  • Account
  • 401 Views
  • 5 replies
  • 0 likes

A 2 year old problem! Spotify Account not linked to Facebook properly

Hi. There are a LOT of us facing this problem, see for yourself in this thread. It has also been marked inaccurately "solved" - https://community.spotify.com/t5/Accounts/Spotify-friends-activity-empty-not-updating/td-p/5308639/page/38 This has been a...

  • Music Fan
  • Hi. There are a LOT of us facing this problem, see for yourself in this thread. It has also been marked inaccurately "solved" - https://community.spotify.com/t5/Accounts/Spotify-friends-activity...
  • Clever_Kid
  • Newbie
  • 1442 Views
  • 6 replies
  • 10 likes
  • Account
  • 1442 Views
  • 6 replies
  • 10 likes

Cambiar país y método de pago

Estoy tratando de modificar mi país y método de pago pero no me deja.

  • Visitor
  • Estoy tratando de modificar mi país y método de pago pero no me deja.
  • ribezaz
  • Rising Star 4
  • 130 Views
  • 1 replies
  • 1 likes
  • 130 Views
  • 1 replies
  • 1 likes

Do I have to create a Spotify account before I can upload music to it?

Hi everyone, hoping I can get some help with the right steps for a music thing. Here's where I'm at with this:1-I have some music I'd like to post to Spotify. These songs are just me, and I have no intentions of selling them, etc, I just want to have...

  • Visitor
  • Hi everyone, hoping I can get some help with the right steps for a music thing. Here's where I'm at with this: 1-I have some music I'd like to post to Spotify. These songs are just me, and I have no...
  • RuyASchnaider
  • Visitor
  • 2100 Views
  • 2 replies
  • 0 likes
  • 2100 Views
  • 2 replies
  • 0 likes

My account is gone

PlanFamilyCountryATDevicePixel 6 and WebOperating SystemChrome/ Android app My Question or IssueWhen i want to login, i get that my account does not exists.Couple of years ago my account was hacked and i never changed the address. Today i did and my ...

  • Casual Listener
  • Plan Family Country AT Device Pixel 6 and Web Operating System Chrome/ Android app   My Question or Issue When i want to login, i get that my account does not exists. Couple of years ...
  • radowan82
  • Casual Listener
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
  • 127 Views
  • 1 replies
  • 0 likes

Premium payment North Cyprus

PlanFree/PremiumCountryNorth Cyprus Device(Samsung)Operating System(Android ) My Question or IssueI have tried to pay for premium from multiple cards that are from Turkish banks but they all fail. Spotify does not seem have North Cyprus option. So I ...

  • Visitor
  • Plan Free/Premium Country North Cyprus   Device (Samsung) Operating System (Android )   My Question or Issue I have tried to pay for premium from multiple cards that are from Tur...
  • Maxim
  • Spotify Star
  • 1242 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1242 Views
  • 3 replies
  • 0 likes

The system prompts me to change my password twice daily

I am currently working from Spain while utilizing a VPN located in England, which has proven to be quite frustrating. The system prompts me to change my password twice daily, including a six-digit code sent to my email. Unfortunately, I am unable to ...

  • Casual Listener
  • I am currently working from Spain while utilizing a VPN located in England, which has proven to be quite frustrating. The system prompts me to change my password twice daily, including a six-digit ...
  • Nickless09
  • Casual Listener
  • 164 Views
  • 2 replies
  • 0 likes
  • Login
  • 164 Views
  • 2 replies
  • 0 likes