Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88327 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
743836 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
756628 Views
18 replies
29 likes
PlanPremiumCountryGermany My Question or IssueI currently have a free trial subscription to Premium Individuals, which expires on March 23. It is not possible to change the subscription. I would like to switch to Premium Duo. I can also select this u...
Plan Premium Country Germany My Question or Issue I currently have a free trial subscription to Premium Individuals, which expires on March 23. It is not possible to change the subscript...
Spotify Star
300 Views
3 replies
0 likes
Hi, I had a spotify account with premium plan, but my account was linked with my phone number, and my cell phone was stolen and I cannot recover my phone number and I don't know my user, I still have my account login in my xbox, the problem is maybe ...
Hi, I had a spotify account with premium plan, but my account was linked with my phone number, and my cell phone was stolen and I cannot recover my phone number and I don't know my user, I still have...
Moderator
347 Views
1 replies
0 likes
I am no American, nor do I live in the united states, but my debit card is from an American Bank, with the home address the bank has on file in the Dominican Republic. In 2025 with the word digital nomad thoroughly ingrained into léxica and Wikipedia...
I am no American, nor do I live in the united states, but my debit card is from an American Bank, with the home address the bank has on file in the Dominican Republic. In 2025 with the word ...
Spotify Star
817 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
248 Views
1 replies
0 likes
Not sure if this is the right place for this, but long story short it turns out that Spotify was billing some random person for my premium account for over 3 years without my knowledge. That person eventually noticed and reported it to Spotify, who h...
Not sure if this is the right place for this, but long story short it turns out that Spotify was billing some random person for my premium account for over 3 years without my knowledge. That person e...
Spotify Star
252 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
368 Views
1 replies
0 likes
PlanFreeCountryUKDeviceiPad Air 4Operating SystemiPadOS 18.4betaMy Question or IssueWhen I was listening to Spotify, it suddenly stopped, when I looked at it, it turned to the login page, I tried to log in, but it said the password was incorrect, eve...
Plan Free Country UK Device iPad Air 4 Operating System iPadOS 18.4beta My Question or Issue When I was listening to Spotify, it suddenly stopped, when I looked at it, it turned to t...
Spotify Star
173 Views
1 replies
0 likes
I live with my family in Singapore. I signed up for Family Plan and used my Singapore address when I signed up. When my family tried to join the Family Plan, it said that they couldn't join because we are not in the same country. But we are! I tried ...
I live with my family in Singapore. I signed up for Family Plan and used my Singapore address when I signed up. When my family tried to join the Family Plan, it said that they couldn't...
Spotify Star
251 Views
1 replies
0 likes
Plan Free Country USA Device Computer Operating System Windows 11 My Question or Issue I'm trying to create & have my own account as my original one has been shared with my older brother and it contains both of our liked songs, playlists, followings,...
Plan Free Country USA Device Computer Operating System Windows 11 My Question or Issue I'm trying to create & have my own account as my original one has been shared...
Spotify Star
303 Views
1 replies
0 likes
I have recently been using a newer account for my spotify, but since the recomendation of songs are reset, i decided to go back into my old account to try find some songs from my listening history. But i couldn't find any of them, its been around ~4 ...
I have recently been using a newer account for my spotify, but since the recomendation of songs are reset, i decided to go back into my old account to try find some songs from my listening history. B...
Spotify Star
248 Views
1 replies
0 likes
PremiumCountrySweden Device(Samsung Galaxy a15) My Question or IsIssue my account dosnt exist but im paying for is and its been like five months now that i cant use it att all and I can search for it and its there but when I try to log in it says it ...
Premium Country Sweden Device (Samsung Galaxy a15) My Question or IsIssue my account dosnt exist but im paying for is and its been like five months now that i cant use it a...
Casual Listener
699 Views
2 replies
0 likes
i want to register my credit card for the next debits but it shows an error message telling my it's not possible try another payement method
i want to register my credit card for the next debits but it shows an error message telling my it's not possible try another payement method
Spotify Star
210 Views
1 replies
1 likes
PlanFree/PremiumCountryUnited StateDeviceMac Book Air 2017Operating System- Google Chrome My Question or IssueFor the past year I have been unable to complete a payment via Spotify's Website. I have tried re-entering my address, using an incognito wi...
Plan Free/Premium Country United State Device Mac Book Air 2017 Operating System- Google Chrome My Question or Issue For the past year I have been unable to complete...
Spotify Star
373 Views
1 replies
0 likes
Hi everyone, I’m in Canada and using a 1 person premium account but it’s linked to an email account I can no longer access. I have created an alternate spotify account and moved my playlists over but how can I cancel my subscription with the previous...
Hi everyone, I’m in Canada and using a 1 person premium account but it’s linked to an email account I can no longer access. I have created an alternate spotify account and moved my playlists...
Spotify Star
334 Views
1 replies
0 likes
Previously I asked for access for a podcast team, but there was no procedure yet. Still there isn't one I can find. Still I need access for a team member to help me on another IP (member has another podcast account)
Previously I asked for access for a podcast team, but there was no procedure yet. Still there isn't one I can find. Still I need access for a team member to help me on another IP (member has another ...
Moderator
201 Views
1 replies
0 likes
I would like for our paid receipts to be e-mailed to our bookkeeper. If that's not possible, I would at least like the receipts to come to the e-mail address on file with our account. Are either possible? At this point, I am not receiving paid receip...
I would like for our paid receipts to be e-mailed to our bookkeeper. If that's not possible, I would at least like the receipts to come to the e-mail address on file with our account. Are either poss...
Spotify Star
769 Views
1 replies
0 likes
I've moved to another country and trying to change my country but your website doest le me do that
I've moved to another country and trying to change my country but your website doest le me do that
Spotify Star
370 Views
2 replies
0 likes
On a premium dual account can both parties independently listen to different content at the same time on separate devices?
On a premium dual account can both parties independently listen to different content at the same time on separate devices?
Spotify Star
636 Views
3 replies
0 likes
I had a family plan, my credit card got stolen. In the time to replace the card my account t expired. I added the new card and now it'll only let me log into premium individual even though I only have a family plan.PlanPremiumCountryCanadaDevice(iPho...
I had a family plan, my credit card got stolen. In the time to replace the card my account t expired. I added the new card and now it'll only let me log into premium individual even though I only hav...
Spotify Star
256 Views
1 replies
1 likes
PlanFree/PremiumCountryUSADeviceLaptopOperating SystemWindows 11 My Question or IssueI started a 3 month free trial of spotify premium which expires in a couple of weeks but would like to convert to a paid DUO account before then. It won't take my "S...
Plan Free/Premium Country USA Device Laptop Operating System Windows 11 My Question or Issue I started a 3 month free trial of spotify premium which expires in a couple of weeks but ...
Visitor
367 Views
2 replies
1 likes
