Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80354 Views

9 replies

2 likes

Account
Login
  • 80354 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653692 Views

13 replies

4 likes

Account
  • 653692 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734100 Views

18 replies

29 likes

  • 734100 Views
  • 18 replies
  • 29 likes

Payment Country

I am no American, nor do I live in the united states, but my debit card is from an American Bank, with the home address the bank has on file in the Dominican Republic. In 2025 with the word digital nomad thoroughly ingrained into léxica and Wikipedia...

Visitor

I am no American, nor do I live in the united states, but my debit card is from an American Bank, with the home address the bank has on file in the Dominican Republic.   In 2025 with the word ...

Maxim

Spotify Star

694 Views

1 replies

0 likes

Account
  • 694 Views
  • 1 replies
  • 0 likes

Superuser Contribution End free months w/ advertisements and initiate my paid Premum subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Yordan

Moderator

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Account stolen

Not sure if this is the right place for this, but long story short it turns out that Spotify was billing some random person for my premium account for over 3 years without my knowledge. That person eventually noticed and reported it to Spotify, who h...

Visitor

Not sure if this is the right place for this, but long story short it turns out that Spotify was billing some random person for my premium account for over 3 years without my knowledge. That person e...

Luan

Spotify Star

227 Views

1 replies

0 likes

Account
  • 227 Views
  • 1 replies
  • 0 likes

How do I make a Kids Account into a regular account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

308 Views

1 replies

0 likes

Account
  • 308 Views
  • 1 replies
  • 0 likes

Password changed without me knowing

PlanFreeCountryUKDeviceiPad Air 4Operating SystemiPadOS 18.4betaMy Question or IssueWhen I was listening to Spotify, it suddenly stopped, when I looked at it, it turned to the login page, I tried to log in, but it said the password was incorrect, eve...

Visitor

  Plan Free Country UK Device iPad Air 4 Operating System iPadOS 18.4beta My Question or Issue When I was listening to Spotify, it suddenly stopped, when I looked at it, it turned to t...

Billy-J

Spotify Star

163 Views

1 replies

0 likes

Login
  • 163 Views
  • 1 replies
  • 0 likes

Can't change country so can't use Family Plan!

I live with my family in Singapore. I signed up for Family Plan and used my Singapore address when I signed up. When my family tried to join the Family Plan, it said that they couldn't join because we are not in the same country. But we are! I tried ...

Visitor

I live with my family in Singapore. I signed up for Family Plan and used my Singapore address when I signed up.    When my family tried to join the Family Plan, it said that they couldn't...

Billy-J

Spotify Star

212 Views

1 replies

0 likes

Account
Premium
Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Spotify, please just let me have an account!

Plan Free Country USA Device Computer Operating System Windows 11 My Question or Issue I'm trying to create & have my own account as my original one has been shared with my older brother and it contains both of our liked songs, playlists, followings,...

Visitor

Plan Free Country USA Device Computer Operating System Windows 11   My Question or Issue I'm trying to create & have my own account as my original one has been shared...

Luan

Spotify Star

282 Views

1 replies

0 likes

Account
  • 282 Views
  • 1 replies
  • 0 likes

Listening history missing after logging back into old account

I have recently been using a newer account for my spotify, but since the recomendation of songs are reset, i decided to go back into my old account to try find some songs from my listening history. But i couldn't find any of them, its been around ~4 ...

Visitor

I have recently been using a newer account for my spotify, but since the recomendation of songs are reset, i decided to go back into my old account to try find some songs from my listening history. B...

Billy-J

Spotify Star

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Account

PremiumCountrySweden Device(Samsung Galaxy a15) My Question or IsIssue my account dosnt exist but im paying for is and its been like five months now that i cant use it att all and I can search for it and its there but when I try to log in it says it ...

Casual Listener

  Premium Country Sweden  Device (Samsung Galaxy a15)   My Question or IsIssue my account dosnt exist but im paying for is and its been like five months now that i cant use it a...

Fabianstahl1

Casual Listener

584 Views

2 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 584 Views
  • 2 replies
  • 0 likes

why can't i register my credit card

i want to register my credit card for the next debits but it shows an error message telling my it's not possible try another payement method

Visitor

i want to register my credit card for the next debits but it shows an error message telling my it's not possible try another payement method

ribezaz

Spotify Star

201 Views

1 replies

1 likes

  • 201 Views
  • 1 replies
  • 1 likes

Failed Payment

PlanFree/PremiumCountryUnited StateDeviceMac Book Air 2017Operating System- Google Chrome My Question or IssueFor the past year I have been unable to complete a payment via Spotify's Website. I have tried re-entering my address, using an incognito wi...

Newbie

  Plan Free/Premium Country United State Device Mac Book Air 2017 Operating System- Google Chrome     My Question or Issue For the past year I have been unable to complete...

Luan

Spotify Star

341 Views

1 replies

0 likes

Premium
Subscription
  • 341 Views
  • 1 replies
  • 0 likes

Closing an account with an inactive email

Hi everyone, I’m in Canada and using a 1 person premium account but it’s linked to an email account I can no longer access. I have created an alternate spotify account and moved my playlists over but how can I cancel my subscription with the previous...

Visitor

Hi everyone,   I’m in Canada and using a 1 person premium account but it’s linked to an email account I can no longer access. I have created an alternate spotify account and moved my playlists...

Luan

Spotify Star

283 Views

1 replies

0 likes

Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution I do a podcast with a team of two, how do I get access for a team member?

Previously I asked for access for a podcast team, but there was no procedure yet. Still there isn't one I can find. Still I need access for a team member to help me on another IP (member has another podcast account)

Visitor

Previously I asked for access for a podcast team, but there was no procedure yet. Still there isn't one I can find. Still I need access for a team member to help me on another IP (member has another ...

Vasil

Moderator

174 Views

1 replies

0 likes

  • 174 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I would like to receive paid receipts via e-mail.

I would like for our paid receipts to be e-mailed to our bookkeeper. If that's not possible, I would at least like the receipts to come to the e-mail address on file with our account. Are either possible? At this point, I am not receiving paid receip...

Visitor

I would like for our paid receipts to be e-mailed to our bookkeeper. If that's not possible, I would at least like the receipts to come to the e-mail address on file with our account. Are either poss...

Luan

Spotify Star

671 Views

1 replies

0 likes

  • 671 Views
  • 1 replies
  • 0 likes

Dual account

On a premium dual account can both parties independently listen to different content at the same time on separate devices?

Casual Listener

On a premium dual account can both parties independently listen to different content at the same time on separate devices?    

Luan

Spotify Star

591 Views

3 replies

0 likes

Account
  • 591 Views
  • 3 replies
  • 0 likes

Help im not techy and theres no support here

I had a family plan, my credit card got stolen. In the time to replace the card my account t expired. I added the new card and now it'll only let me log into premium individual even though I only have a family plan.PlanPremiumCountryCanadaDevice(iPho...

Casual Listener

I had a family plan, my credit card got stolen. In the time to replace the card my account t expired. I added the new card and now it'll only let me log into premium individual even though I only hav...

ribezaz

Spotify Star

229 Views

1 replies

1 likes

Account
  • 229 Views
  • 1 replies
  • 1 likes

Change free trial to paid DUO?

PlanFree/PremiumCountryUSADeviceLaptopOperating SystemWindows 11 My Question or IssueI started a 3 month free trial of spotify premium which expires in a couple of weeks but would like to convert to a paid DUO account before then. It won't take my "S...

Visitor

Plan Free/Premium Country USA Device Laptop Operating System Windows 11   My Question or Issue I started a 3 month free trial of spotify premium which expires in a couple of weeks but ...

tomkonyves

Visitor

314 Views

2 replies

1 likes

Account
  • 314 Views
  • 2 replies
  • 1 likes

I’ve moved country and would like to join a duo account with my partner

I have moved from the UK to Australia where I now live, my premium account in the UK won’t let me join the duo account with my partner in Australia

Visitor

I have moved from the UK to Australia where I now live, my premium account in the UK won’t let me join the duo account with my partner in Australia

Maxim

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 'Pet playlist'

Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are not working. Please tell me the real page!:( Elsa

Newbie

Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are n...

Sragata_YT

Visitor

33991 Views

15 replies

2 likes

Premium
  • 33991 Views
  • 15 replies
  • 2 likes