Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83131 Views

29 replies

0 likes

  • 83131 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103966 Views

10 replies

3 likes

Account
Login
  • 103966 Views
  • 10 replies
  • 3 likes

I cant log in

Hi, My name is Bianca Petenucci Mauracheea and I'm unable to log in into my account. I tried emails, everything, and just get error. My phone before was connected automatically, and now disconnected and I can't log in. I'm a premium user and just pai...

Visitor

Hi, My name is Bianca Petenucci Mauracheea and I'm unable to log in into my account. I tried emails, everything, and just get error. My phone before was connected automatically, and now disconnected ...

Pasvi

Visitor

962 Views

3 replies

0 likes

Account
  • 962 Views
  • 3 replies
  • 0 likes

Can I remove or hide "Made for you" content/suggestions? Some of them are really bad

PlanPremiumCountryUSADeviceiPhone 11, desktopOperating SystemiOS 14, Ubuntu 20.04LTS My Question or Issue"Made for you" in spotify is laughable and annoying.It is currently suggesting a "daily sports" podcast and has been for a while.I have never wat...

Newbie

    Plan Premium Country USA Device iPhone 11, desktop Operating System iOS 14, Ubuntu 20.04LTS   My Question or Issue "Made for you" in spotify is laughable and annoying. ...

made_for_you_hater

Newbie

22935 Views

23 replies

26 likes

Account
Premium
Subscription
  • 22935 Views
  • 23 replies
  • 26 likes

Solved!!Superuser Contribution Link in email address change verification email "Unable to connect"

PlanPremium/CountryAustraliaDeviceDesktop PCOperating SystemMX Linux My Question or IssueI have received the email address change verification email but when I click on the link to verify I get the message "Unable to connectFirefox can’t establish a ...

Casual Listener

Plan Premium/ Country Australia Device Desktop PC Operating System MX Linux   My Question or Issue I have received the email address change verification email but when I click on the l...

Maxim

Spotify Star

1104 Views

7 replies

0 likes

Account
Premium
  • 1104 Views
  • 7 replies
  • 0 likes

Solved!! Accidentally cancelled three month trial

PlanPremiumCountryUSADeviceiPhoneMy Question or IssueI signed up for the free trial on my phone and logged into my PC to start adding all of my favorite songs from Amazon Music over to Spotify for a playlist. I got a commercial and realized something...

Casual Listener

Plan Premium Country USA Device iPhone My Question or Issue I signed up for the free trial on my phone and logged into my PC to start adding all of my favorite songs from Amazon Music over to ...

MandyViolete

Casual Listener

924 Views

2 replies

1 likes

Premium
  • 924 Views
  • 2 replies
  • 1 likes

Superuser Contribution Impossible to connect Spotify to 3rd-party app

Hi Spotify community! PlanPremiumCountryFranceDeviceiPhone 7Operating SystemiOS 15.1 My Question or IssueI have no issue connecting to the Spotify app. But when any third-party app (like Shazam or any statistics/playlist organizer apps that I like to...

Regular

Hi Spotify community!   Plan Premium Country France Device iPhone 7 Operating System iOS 15.1   My Question or Issue I have no issue connecting to the Spotify app. But when any ...

n0namz

Newbie

5077 Views

11 replies

1 likes

Account
Login
Premium
  • 5077 Views
  • 11 replies
  • 1 likes

Superuser Contribution unable to add google account as login method

yeah. i'm tryna connect my acc to google so i can use that to log in but it keeps giving me an error. i've tried multiple emails but none of them are working

Newbie

yeah. i'm tryna connect my acc to google so i can use that to log in but it keeps giving me an error. i've tried multiple emails but none of them are working 😕

2Offensive

Newbie

4801 Views

15 replies

0 likes

  • 4801 Views
  • 15 replies
  • 0 likes

I can't log in or sign up

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

225 Views

1 replies

0 likes

Account
  • 225 Views
  • 1 replies
  • 0 likes

Give Duo accounts the ability to listen to Audiobooks or make an easier way to change Plan Manager

PlanDuo Premium accounts.CountryUKDeviceAll of them.Operating SystemAll of them. My Question or IssueSpotify, we need either BOTH accounts on a Duo account to be able to listen to Audio books or a simpler way than cancelling our accounts to change th...

Music Fan

Plan Duo Premium  accounts. Country UK Device All of them. Operating System All of them.   My Question or Issue Spotify, we need either BOTH accounts on a Duo account to be able t...

Natalia36

Visitor

5995 Views

9 replies

12 likes

Account
Other
Premium
  • 5995 Views
  • 9 replies
  • 12 likes

Solved!! Spotify only able to access my Facebook's name and profile picture and not friendlist.

PlanPremium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI added my Facebook account to Spotify and Spotify doesn't show my Facebook friends nor able to acess the...

Regular

Plan Premium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I added my Facebook a...

genius8086

Roadie

40174 Views

21 replies

2 likes

Account
Premium
  • 40174 Views
  • 21 replies
  • 2 likes

I forgot my username and password

I lost my phone. Now I can't find my password or username. The last names for Spotify were: allanofficial45 and allangiudi_I have few Playlists in my account and need my music. Please help

Visitor

I lost my phone. Now I can't find my password or username. The last names for Spotify were: allanofficial45 and allangiudi_ I have few Playlists in my account and need my music. Please help

Nancy18-69

Visitor

470 Views

2 replies

0 likes

  • 470 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Solved] Spotify does not change the country setting despite of all the measures.

I've followed the FAQ 100% precisely and accurately but poor Spotify does not change the account's country. The only thing changed is the language shown in the UI. EDIT: I didn't realize that the new billing date hasn't been changed yet, because Spot...

Newbie

I've followed the FAQ 100% precisely and accurately but poor Spotify does not change the account's country. The only thing changed is the language shown in the UI.   EDIT: I didn't realize tha...

Joan

Moderator

430 Views

1 replies

0 likes

Account
Premium
Subscription
  • 430 Views
  • 1 replies
  • 0 likes

Spotify me pide quitar todas las descargas de otro dispositivo

necesito eliminar el contenido descargado en mis otros dispositivos, pero no tengo acceso a ellos y esto me impide descargar las canciones en mi ordenador actual

Visitor

necesito eliminar el contenido descargado en mis otros dispositivos, pero no tengo acceso a ellos y esto me impide descargar las canciones en mi ordenador actual

JesusMiramontes

Newbie

29739 Views

14 replies

10 likes

  • 29739 Views
  • 14 replies
  • 10 likes

Email in wrong language

I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?

Casual Listener

I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?

Rsenal4747

Visitor

5000 Views

10 replies

2 likes

  • 5000 Views
  • 10 replies
  • 2 likes

Solved!!Superuser Contribution I can't login into my account although I am giving the right password email

I am not able to login into my Spotify account. I am giving the right email and password but it's shows the password and email are not matching. I tried to reset password but they don't send me any email.

Visitor

I am not able to login into my Spotify account. I am giving the right email and password but it's shows the password and email are not matching. I tried to reset password but they don't send me any e...

BelaN_Glos

Casual Listener

29054 Views

25 replies

1 likes

  • 29054 Views
  • 25 replies
  • 1 likes

New Guidelines and Conditions

I've just had the new Guidlines update arrive in my email. Am I still going to be able to access Spotify like I normally do when travelling in New Zealand for 6 weeks . I have a paid Australian individual account.

Newbie

I've just had the new Guidlines update arrive in my email. Am I still going to be able to access Spotify like I normally do when travelling in New Zealand for 6 weeks . I have a paid Australian indiv...

Billy-J

Spotify Star

3005 Views

4 replies

0 likes

  • 3005 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I update my login methods?

When I go to update my login methods, specifically to add my e-mail as a method, it keeps popping an error saying "something went wrong, please try again". I also tried to set it up with my Google account, but received the same message.

Casual Listener

When I go to update my login methods, specifically to add my e-mail as a method, it keeps popping an error saying "something went wrong, please try again". I also tried to set it up with my Google ac...

12186637140

Visitor

6839 Views

12 replies

3 likes

  • 6839 Views
  • 12 replies
  • 3 likes

Superuser Contribution My username includes my full first and last name, and I don't want to share that with everybody.

When creating my profile years and years ago, Spotify automatically made my username my first and last name. I sometimes share my playlists in various places, and I do not always want my first and last name visible. Even if I change my display name, ...

Casual Listener

When creating my profile years and years ago, Spotify automatically made my username my first and last name. I sometimes share my playlists in various places, and I do not always want my first and la...

user-removed

Not applicable

2999 Views

4 replies

1 likes

Account
Login
Other
Security
  • 2999 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify keeps playing random songs whenever I don't use the app for a bit.

So for about a week now, I've found random songs from unknown artists (less then 1000 monthly listeners) in my listen history. i know i didn't play them so at first i thought my account was compromised, so i logged out everywhere and changed the pass...

Casual Listener

So for about a week now, I've found random songs from unknown artists (less then 1000 monthly listeners) in my listen history. i know i didn't play them so at first i thought my account was compromis...

Eni

Moderator

813 Views

7 replies

0 likes

Other
Security
  • 813 Views
  • 7 replies
  • 0 likes

Unable to place a vote in Live Ideas

PlanPremiumCountryPoland DeviceDell Latitude 5520Operating SystemWindows 10 My Question or IssueHello,as an effect of my dissatisfaction from recent UI updates (small sidebar queue and inability to jump to song in playlist (doesn't work for Favourite...

Casual Listener

Plan Premium Country Poland   Device Dell Latitude 5520 Operating System Windows 10   My Question or Issue Hello, as an effect of my dissatisfaction from recent UI updates (smal...

PC_Suchti

Visitor

1076 Views

4 replies

0 likes

Account
  • 1076 Views
  • 4 replies
  • 0 likes