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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1529 Views
  • 0 replies
  • 7 likes
  • Security
  • 1529 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445457 Views
  • 970 replies
  • 108 likes
  • Account
  • 445457 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198837 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198837 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108132 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108132 Views
  • 70 replies
  • 11 likes

Superuser Contribution Why is my bank account deducted for spotify stockholm se?.

i cant remember which account i signed up for spotify stockholm se package. and spotify deducted money from my bank account every month. how do i end it? Thanks a lot

  • Visitor
  • i cant remember which account i signed up for spotify stockholm se package. and spotify deducted money from my bank account every month. how do i end it? Thanks a lot
  • Yordan
  • Moderator
  • 3410 Views
  • 3 replies
  • 0 likes
  • 3410 Views
  • 3 replies
  • 0 likes

Duo address not matching

PlanPremium DuoCountryZImbabwe Device(iPhone 12 and iPhone x)Operating System(iOS 17.5.1 My Question or IssueI am trying to invite my son to premium Duo with his iPhone X. he has the free spotify, and its saying region is Malawi, both these phones ha...

  • Visitor
  • Plan Premium Duo Country ZImbabwe   Device (iPhone 12 and iPhone x) Operating System (iOS 17.5.1   My Question or Issue I am trying to invite my son to premium Duo with his iPhon...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 158 Views
  • 1 replies
  • 0 likes

Failed gift card redemption

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTried to redeem 5 $30 gift cards but the last one generated the error messages “You can't app...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Tried t...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
  • 146 Views
  • 1 replies
  • 0 likes

Unable to login with Google

PlanPremiumCountryGermanyDevicePC / MobileOperating SystemWin 10 / Win 11 / Android My Question or IssueI am posting this question using a free account, because I am unable to log into my "regular" account. That one was created using "Login with Goog...

  • Visitor
  • Plan Premium Country Germany Device PC / Mobile Operating System Win 10 / Win 11 / Android   My Question or Issue I am posting this question using a free account, because I am unable t...
  • ribezaz
  • Rising Star 4
  • 186 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 186 Views
  • 1 replies
  • 1 likes

I closed my account but Spotify claims email is still in use

I had two Spotify accounts. I closed an old unused account that used my primary email address and attempted to use my primary email address with my main account. Whenever I try to change my emai address to my primary email, Spotify states that the em...

  • Newbie
  • I had two Spotify accounts. I closed an old unused account that used my primary email address and attempted to use my primary email address with my main account. Whenever I try to change my emai addr...
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 120 Views
  • 1 replies
  • 0 likes

family member is on vacations and got disconnected from family plan

PlanPremiumCountryMexico My Question or IssueMy daughter went to another country for vacactions for 2 months and got disconnected from my family plan. She is still in another country and comes back in 15 days still.How can I connect her again in the ...

  • Visitor
  •   Plan Premium Country Mexico     My Question or Issue My daughter went to another country for vacactions for 2 months and got disconnected from my family plan. She is still in...
  • Maxim
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • Premium
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify's profile URL doesn't work in "Social Links" on Facebook

PlanPremiumCountryBrazilDevice(iPhone SE (2nd Generation) / DesktopOperating SystemiOS 13.5.1 / Windows 10 Pro My Question or IssueWhen i click on the URL, i get on Spotify Web Player or on the app (if i'am using mobile) but there is an error to show...

  • Regular
  •   Plan Premium Country Brazil Device (iPhone SE (2nd Generation) / Desktop Operating System iOS 13.5.1 / Windows 10 Pro   My Question or Issue When i click on the URL, i get on S...
  • absmelophile
  • Casual Listener
  • 7546 Views
  • 8 replies
  • 0 likes
  • Account
    Other
  • 7546 Views
  • 8 replies
  • 0 likes

Superuser Contribution My "Spotify Receipt" is not in a language that I understand

I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native languages in my country, but I can't be 100% sure. The second h...

  • Visitor
  • I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native language...
  • OscarDC
  • Moderator
  • 528 Views
  • 5 replies
  • 1 likes
  • 528 Views
  • 5 replies
  • 1 likes

Superuser Contribution I've got 2naccounts on Spotify. one of them has girl's pic but with my male's name and songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maria
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • Account
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed despite previous payments on the same card going through

DeviceiPhone 12 My Question or IssueI bought Spotify premium on my visa vanilla gift card last month, and this month after downgrading to free I tried to get premium individual. I checked the balance and I have enough + the card is still active

  • Visitor
  •     Device iPhone 12   My Question or Issue I bought Spotify premium on my visa vanilla gift card last month, and this month after downgrading to free I tried to get premium indi...
  • Vasil
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Losing Basic Features

It has come to my understanding, upon chatting with your customer service, that Spotify is now pushing most of its user to premium subscriptions. But, removing the basic controls one would expect of a streaming platform is probably a bad way to do it...

  • Casual Listener
  • It has come to my understanding, upon chatting with your customer service, that Spotify is now pushing most of its user to premium subscriptions. But, removing the basic controls one would expect of ...
  • Baburu
  • Visitor
  • 3171 Views
  • 10 replies
  • 4 likes
  • 3171 Views
  • 10 replies
  • 4 likes

Superuser Contribution Login issues on Laptop

Hello,I'm experiencing an issue with logging into the Spotify app. Here’s what happens:When I launch the Spotify app, I am presented with a screen that offers the options: Login, New to Spotify?, Sign up free, and Settings.When I try to log in, there...

  • Newbie
  •   Hello, I'm experiencing an issue with logging into the Spotify app. Here’s what happens: When I launch the Spotify app, I am presented with a screen that offers the options: Logi...
  • Dessi
  • Moderator
  • 404 Views
  • 1 replies
  • 0 likes
  • Login
    Other
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution can i email someone for help

i had two accounts and deleted the one i didn’t use. and i’m trying to change my email (currently using my school one) but it’s says there’s already an account with this email although it’s my email

  • Visitor
  • i had two accounts and deleted the one i didn’t use. and i’m trying to change my email (currently using my school one) but it’s says there’s already an account with this email although it’s my email
  • Joan
  • Moderator
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

using an annual eGift

I have a paid Premium subscription. My son gave me a Spotify Annual eGift card as a B Day gift but I can't seem to upload it onto my account. It keeps saying the code I put in is not correct. I have tried the Card # and when that didn't work, I tried...

  • Visitor
  • I have a paid Premium subscription. My son gave me a Spotify Annual eGift card as a B Day gift but I can't seem to upload it onto my account. It keeps saying the code I put in is not correct. I have ...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium
  • 136 Views
  • 1 replies
  • 0 likes

Facebook linked account not logging in???

My Spotify account has always been linked to my Facebook, nothing has changed yet when I tried to log in to my account on the web it says the accounts are not linked. I needed to make a Premium payment and have now been downgraded to free. Please hel...

  • Visitor
  • My Spotify account has always been linked to my Facebook, nothing has changed yet when I tried to log in to my account on the web it says the accounts are not linked. I needed to make a Premium payme...
  • manahilturner
  • Casual Listener
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution It needs to be easier to get live support

I find it extremely difficult and frustrating to get live support from someone from Spotify to help me with my problem. I wish it was easier to contact someone who works for Spotify to help me with issues when it they occur on the app. I have a premi...

  • Visitor
  • I find it extremely difficult and frustrating to get live  support from someone from Spotify to help me with my problem. I wish it was easier to contact someone who works for Spotify to help me ...
  • 411isajoke
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Alte Kreditkarte gesperrt, neue Kreditkarte funktioniert bei SPOTIFY nicht

Um Internet-Betrug Zypern zu vermeiden, sperrte ich meine alte Kreditkarte. Zahlungen an SPOTIFY mit neuer Kreditkarte funktioniert einfach nicht. Neue Kreditkarte funktioniert sonst sehr gut!

  • Visitor
  • Um Internet-Betrug Zypern zu vermeiden, sperrte ich meine alte Kreditkarte. Zahlungen an SPOTIFY mit neuer Kreditkarte funktioniert einfach nicht. Neue Kreditkarte funktioniert sonst sehr gut!
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a premium account but I changed my phone and lost my account

How can I get my account back, I’ve tried all of my emails on Spotify but none of them are the real one as a subscription

  • Visitor
  • How can I get my account back, I’ve tried all of my emails on Spotify but none of them are the real one as a subscription
  • Not applicable
  • 2202 Views
  • 4 replies
  • 0 likes
  • 2202 Views
  • 4 replies
  • 0 likes

On Repeat is being made for someone else on my account

PlanPremiumCountryUSADeviceiPhone 14 My Question or IssueMy account was hacked but my account name was never changed. I have my account back but my “On Repeat” playlist is still being made for the the person who hacked me. How is this happening and h...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 14   My Question or Issue My account was hacked but my account name was never changed. I have my account back but my “On Repeat” playlist is still ...
  • Cmargaritaa
  • Casual Listener
  • 379 Views
  • 5 replies
  • 0 likes
  • Account
  • 379 Views
  • 5 replies
  • 0 likes