Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ShaunDave
  • Casual Listener
  • 201436 Views
  • 722 replies
  • 67 likes
  • Account
  • 201436 Views
  • 722 replies
  • 67 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1103314 Views
  • 118 replies
  • 106 likes
  • Account
  • 1103314 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 55533 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55533 Views
  • 61 replies
  • 8 likes

Superuser Contribution ¿Como obtengo CFDI del servicio?

Buen día,Deseo obtener el Comprobante Fiscal Digital por Internet (CFDI) valido ante el SAT en México, de cada uno de los pagos que he realizado por la renta del servicio de spotify.

  • Newbie
  • Buen día, Deseo obtener el Comprobante Fiscal Digital por Internet (CFDI)  valido ante el SAT en México, de cada uno de los pagos que he realizado por la renta del servicio de spotify.
  • noisedan
  • Visitor
  • 536 Views
  • 2 replies
  • 0 likes
  • Account
  • 536 Views
  • 2 replies
  • 0 likes

Solved!! Problema na renovação do pagamento

Pessoal, estou recebendo a seguinte mensagem ao tentar renovar o pagamento do Spotify: Opa, parece que seu cartão ou serviço de pagamento está num dia ruim. Não se preocupe, nada foi cobrado. Tente de novo ou escolha outra forma de pagamento. O que p...

  • Casual Listener
  • Pessoal, estou recebendo a seguinte mensagem ao tentar renovar o pagamento do Spotify: Opa, parece que seu cartão ou serviço de pagamento está num dia ruim. Não se preocupe, nada foi cobrado. Tente d...
  • Bittencourt
  • Spotify Star
  • 965 Views
  • 7 replies
  • 0 likes
  • 965 Views
  • 7 replies
  • 0 likes

Superuser Contribution Change login from Facebook to AppleId

I currently log in into spotify using my facebook account credentials.I want to start using my Apple credentials on login but can't do that (I think because spotify account is related to the facebook account)Anyone knows how to change that? Thanks.Se...

  • Visitor
  • I currently log in into spotify using my facebook account credentials. I want to start using my Apple credentials on login but can't do that (I think because spotify account is related to the facebo...
  • OscarDC
  • Moderator
  • 3688 Views
  • 7 replies
  • 1 likes
  • Account
    Login
  • 3688 Views
  • 7 replies
  • 1 likes

Superuser Contribution Land en betaling wijzigen

Ik ben mijn account gestart afgelopen jaar in Nederland, ik ben nu voorgoed terug naar Spanje. Nu wil ik mijn manier van betaling wijzigen van mijn nederlandse naar spaanse bankpas. Ik krijg dan te horen dat ik het land moet wijzigen, alleen kan ik m...

  • Newbie
  • Ik ben mijn account gestart afgelopen jaar in Nederland, ik ben nu voorgoed terug naar Spanje. Nu wil ik mijn manier van betaling wijzigen van mijn nederlandse naar spaanse bankpas. Ik krijg dan te h...
  • somemusicjunky
  • Visitor
  • 2067 Views
  • 2 replies
  • 0 likes
  • Account
  • 2067 Views
  • 2 replies
  • 0 likes

Solved!! Strange account and playlists

My song Vicious Parallel had been added on a bot playlist without my consent the profile is "WAVR.AI" I would like to report this account that look like fake promo and it's ruining my stats. Please help !

  • Casual Listener
  • My song Vicious Parallel had been added on a bot playlist without my consent the profile is "WAVR.AI" I would like to report this account that look like fake promo and it's ruining my stats. Please h...
  • Enzil1
  • Casual Listener
  • 139 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Security
    Subscription
  • 139 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't received a pin code from smart

Hi spotify. I have trying a premium subscription from your application but I can't received your pin code. Its been for weeks trying to your subscription. My number 09186325647. I already tried to contact the smart about this but they said that they'...

  • Newbie
  • Hi spotify. I have trying a premium subscription from your application but I can't received your pin code. Its been for weeks trying to your subscription. My number 09186325647. I already tried to co...
  • oreomcflurry
  • Visitor
  • 4828 Views
  • 5 replies
  • 0 likes
  • 4828 Views
  • 5 replies
  • 0 likes

Check who has access to my account

while trying out a service that said it could remove duplicates a box popped up asking if the service could log-in to it, as me, on Spotify.It was a permissons page like I've seen with Google or Facebook where it said the service I was trying to use ...

  • Regular
  • while trying out a service that said it could remove duplicates a box popped up asking if the service could log-in to it, as me, on Spotify. It was a permissons page like I've seen with Google or Fa...
  • 14818
  • Casual Listener
  • 9358 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 9358 Views
  • 5 replies
  • 0 likes

Charged twice: For Spotify Duo and another R60 charge

I've got charged twice. R90 for Spotify Duo and R60. What does this other charge means?

  • Casual Listener
  • I've got charged twice. R90 for Spotify Duo and R60. What does this other charge means?
  • Luan
  • Spotify Star
  • 123 Views
  • 5 replies
  • 0 likes
  • 123 Views
  • 5 replies
  • 0 likes

Spotify keeps connecting to a device that is not mine

How can I remove the device that is not mine from my laptop (Windows) so my account doesn't connect through Spotify connect anymore?

  • Visitor
  • How can I remove the device that is not mine from my laptop (Windows) so my account doesn't connect through Spotify connect anymore?
  • Luan
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Solved!! is this email scam

I’m scared i’ll be hacked even though most passwords are changed. Hey ______, Thanks for getting in touch. We understand that you wish to obtain your entire streaming history and we'd be more than happy to lend a helping hand. We've checked backstage...

  • Casual Listener
  • I’m scared i’ll be hacked even though most passwords are changed.   Hey ______,   Thanks for getting in touch. We understand that you wish to obtain your entire streaming history and we...
  • KendricK__
  • Casual Listener
  • 110 Views
  • 2 replies
  • 0 likes
  • 110 Views
  • 2 replies
  • 0 likes

Need held to disable old account on app

My husband purchased a family account. I had an old one but when my debit card was stolen charges wouldn’t go through. So now I can’t log into the new account on the app because a red banner shows up saying something is wrong with my payment. When I ...

  • Visitor
  • My husband purchased a family account. I had an old one but when my debit card was stolen charges wouldn’t go through. So now I can’t log into the new account on the app because a red banner shows up...
  • Luan
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Hello I have a spotify account and can't open a playlist of a friend. Help?

I saw a cool playlist on IG and looked instantly on Spotify to add it onto my fav playlist. When I go to the profile, it doesn't show the playlists. Only thing I can see are followers. When I type it into the search header it also doesnt seem to find...

  • Visitor
  • I saw a cool playlist on IG and looked instantly on Spotify to add it onto my fav playlist. When I go to the profile, it doesn't show the playlists. Only thing I can see are followers. When I type it...
  • Maxim
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

can't activate wife's account for Duo Premium

After we moved to Cyprus I re-activated account; changed address to Cyprus; when I want to activate wife's account with same address I'm told that we live at different addresses

  • Visitor
  • After we moved to Cyprus I re-activated account; changed address to Cyprus; when I want to activate wife's account with same address I'm told that we live at different addresses
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline, can't sign back in

PlanFree/PremiumCountryUKDeviceHuawei p20Operating System My Question or Issue My account was in offline mode and my account got signed out. Now I can't sign back in because a message keeps popping up saying that I'm offline and that I need to go onl...

  • Newbie
  • Plan Free/Premium Country UK Device Huawei p20 Operating System     My Question or Issue   My account was in offline mode and my account got signed out. Now I can't sign bac...
  • FIXITNOW1
  • Visitor
  • 697 Views
  • 5 replies
  • 1 likes
  • Account
    Login
    Other
  • 697 Views
  • 5 replies
  • 1 likes

Superuser Contribution Age restriction

I'm a father of the child under 13 years old and wish to allow to use spotify. Is it possible? If yes - how (I do not wish to enter the wrong birthday in registration). I can approve such decision by electronic signature if needed. Thank You.

  • Newbie
  • I'm a father of the child under 13 years old and wish to allow to use spotify. Is it possible? If yes - how (I do not wish to enter the wrong birthday in registration). I can approve such decision by...
  • SebastianSB7
  • Casual Listener
  • 17478 Views
  • 6 replies
  • 1 likes
  • Account
  • 17478 Views
  • 6 replies
  • 1 likes

Spotify not to add songs to my Playlist

I create a Playlist and Spotify adds songs to it. I don't want any added songs

  • Visitor
  • I create a Playlist and Spotify adds songs to it. I don't want any added songs
  • Luan
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

If I cancel my subscription can I still listen to downloaded music

I only use Spotify for the kids music, if I cancel my subscription can I still play the already down loaded music

  • Visitor
  • I only use Spotify for the kids music, if I cancel my subscription can I still play the already down loaded music
  • Luan
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Ad after every song

I’m getting between one and 3 ads after every song on free account

  • Visitor
  • I’m getting between one and 3 ads after every song on free account
  • Luan
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!! Can my friends still see my playlist if I make it non-collaborative

So basically I had a collaborative playlist with a friend, and I decided to make it non-collaborative by unticking the option in the desktop app, and I was wondering will they still have access to that playlist in their library and use it or will the...

  • Casual Listener
  • So basically I had a collaborative playlist with a friend, and I decided to make it non-collaborative by unticking the option in the desktop app, and I was wondering will they still have access to th...
  • Maxim
  • Spotify Star
  • 138 Views
  • 3 replies
  • 0 likes
  • 138 Views
  • 3 replies
  • 0 likes

i have duo but only one of the accounts is premium, the other has ads

i have premium duo and added my boyfriend to the account since we live together however only my account is working as premium, his has ads and does not allow to play specific songs only radios. It stated that with duo you get access to two premium ac...

  • Visitor
  • i have premium duo and added my boyfriend to the account since we live together however only my account is working as premium, his has ads and does not allow to play specific songs only radios. It st...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes