Spotify premium not working

[316ft3yah4t72n46glbw]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Each time I try to add a family member to my Spotify premium it does not allow it. I pay the monthly subscription but it still does not allow it? My account says I have premium but when I log in it says I have the free version? 

any help would be great

thank you! 

[Joan]

Hi there @316ft3yah4t72n46glbw,

Thanks for reaching out. If your account appears as "Free" in the app and on the account page too, then perhaps you have another account, in which case try the steps offered here. If afterwards you continue to face any difficulties, you can reach out to our support team and they will gladly assist you further. When doing so, make sure to have all your payment info on hand, as those will be necessary for search and verification.

Hope this clears things up.