Spotify says I need to upgrade to premium when I have a premium account

[Goldspartacus]

Hi, I went on to Spotiify yesterday and any song I tried to play I got a message saying I have to upgrade to Spotify premium. I have been paying and having access with no problems for months and I don't understand why I have had my subscription stopped. The last payment came out of my bank account on 18th April 2012 but no payment was taken yesterday the 18th May 2012. Any help would be much appreciated!!!!

[user-removed]

I hope you bear with Spotify!

They are working hard to restore service to full.

[Richard]

Normal service should now be restored. Let us know if you continue to experience any payments difficulties though, of course.

[proballer]

I'm having some issues too.. I have premium on here but when I try and log in on my phone there is no premium.. Not really sure whats up.

[Peter__]

Hey! Welcome to the community 🙂 

Do you have premium when you sign into the desktop client? 

Peter

[proballer]

I'm pretty sure I do, as I can play any song that I would like.

[Peter__]

Hey again 🙂

It should say at the very top "Spotify Premium" if you are currently on premium. 

If you can't see it, you can sign into your online overview and check from there 😉 

If your account is on premium then it is most likely you have used different log in details on your mobile and an extra account has been created. Just log out and log back in using the same log in details as the desktop client.

Peter

[proballer]

Yes, it does say premium up top. I log into both through facebook (same details) and it works on the computer but not the phone.

[Peter__]

This is very strange!

I will see if I can get a member of staff to look into this for you. On the off chance it starts working again by itself, post back here! 

Hang tight! 😉

Peter

[proballer]

Thank you very much!

[proballer]

Oh and when my phone says I need premium, I followed the prompts to get it, and it states I already have it too, but when I try and stream a song on my phone it says you need to get premium.. So nothings been fixed. Thank you for the help though!

[meahtenoha]

Hi proballer - So I can confirm you've definitely got an active Premium subscription. 

What mobile device are you using? Have you already tried a clean reinstallation?

[yurpy]

Have just upgraded (about 2 hours ago) says i still need to upgrade, i've even downloaded my entire playlist about 600 songs but can't play any of them. When i click on get premium it takes me to a link and say i already have it. I've tried logging in and out, any other ideas?

[Peter__]

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@yurpy wrote:

Have just upgraded (about 2 hours ago) says i still need to upgrade, i've even downloaded my entire playlist about 600 songs but can't play any of them. When i click on get premium it takes me to a link and say i already have it. I've tried logging in and out, any other ideas?

---

Hey 🙂 

What platform are you using? Desktop/Mobile?

Peter

[yurpy]

Mobile, on my Galaxy S3

[Peter__ · Accepted solution]

Okay 🙂 

Sometimes it can take a while for your subscription to appear on all devices. Try logging out of the spotify app, fully rebooting your phone and then signing in again. 

Peter

[gnininvi]

I have the same problem since 2 days i cant hear music with my mobile (iPhone) and on my Computer is every 15 mins an advertising.
I was thinking  i dont have premium anymore but i my profile shows me i got it and i pay for it in december.

So my question what can I do reinstallation dont work.

I have German Spotify account!

[meahtenoha]

Hi gnininvi - Your case is a bit unique. I'll drop you a direct email right now. 

Please keep an eye on your inbox for me. 

[ednolb]

Help! The same thing is happening to me. I've got my receipt # for paying for premium two days ago and now it tells me on my galaxy SIII AND my laptop that I need to upgrade.

I've tried a clean uninstall on both devices and have restarted both devices several times. I've followed all instructions given on these forums.

I've paid good money for this service and would like it reinstated immediately, please. If not, I will take this to the Australian Competition and Consumer Commission. The product is faulty and I have not received the service I've paid for.

[Peter__]

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@ednolb wrote:

Help! The same thing is happening to me. I've got my receipt # for paying for premium two days ago and now it tells me on my galaxy SIII AND my laptop that I need to upgrade.

I've tried a clean uninstall on both devices and have restarted both devices several times. I've followed all instructions given on these forums.

I've paid good money for this service and would like it reinstated immediately, please. If not, I will take this to the Australian Competition and Consumer Commission. The product is faulty and I have not received the service I've paid for.

---

Hey! Welcome to the community 🙂 

What is your subscription status if you sign into your online overview?

If it says you are on premium, then try logging out and back in again on all your devices. 

If it says you are on Spotify free, then you have most likely created a duplicate account. If you can't remember the correct log in details you used when you subscribed, just get in touch with the customer services team using the online contact form with your receipt details and they will be able to assist you. 

Peter

[David]

ednolb - Seems like you have two accounts. When logging in, use "cjeans12" as your username - Should get Premium up for you.