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Spotify says i have reached the device limit, i know i didnt

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Spotify says i have reached the device limit, i know i didnt

Darkray1002

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Premium

 

My Question or Issue

I tried to download songs on my 5th device, but spoty said that i reached the device limit. Since im the only one using this account, i know for sure that i didnt. The new device would be the 5th. My PC uses dual boot so it counts as two separate spotify entities. I had it on both OS', but i completely wiped one so that should no longer count, but i suspect that for some reason it still thinks i have it. Any ideas? Excluding the "log out from all devices" option. 

 

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Elena

Hey there @Darkray1002!

 

Thanks for the detailed explanation and welcome to the Community.

 

It seems like your suspicions might be true and the saved cache on Spotify's end is counting 5 devices. To get that sorted out you can reach out to our support team here, who should be able to free up the spot.

 

Hope this helps!

ElenaModerator
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1 Reply
Marked as solution

Elena

Hey there @Darkray1002!

 

Thanks for the detailed explanation and welcome to the Community.

 

It seems like your suspicions might be true and the saved cache on Spotify's end is counting 5 devices. To get that sorted out you can reach out to our support team here, who should be able to free up the spot.

 

Hope this helps!

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

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