Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Spotify stays on free after upgrade tot premium

Spotify stays on free after upgrade tot premium

I've upgraded to premium, but in the app it still says i have free. Ik have deleted the app and even tried it on an other device. When i log in on the site is says i have premium until 27-08-17. Does someone know what to do?
1 Reply

Hey @hannes53-nl,


Did you get an email receipt from Spotify for your subscription purchase?

In it, it shows the Spotify username you paid for:


Username/ID:        xxxxxxx

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.


Hope it helps. 🙂

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts