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I can't get spotify to go online because it thinks I'm in the wrong country. My profile says, that I'm from the USA, but I never made that setting. I'm from germany and have a german IP. I can't change my country in my profile on my own, because its greyed out. Please change the country to germany. My Accountname is fernetbranco
Thank you.
Solved! Go to Solution.
Hi, I'm having same problem, created the account in Spain now im back home in Ireland and it says I cannot use the account abroad for more than 14 days 😕
Hi there,
Try changing the country in your profile to Ireland. See if that does the trick. Ireland is in the list of countries where Spotify is available.
Hi @melonee,
I recommend getting in touch with Spotify Support by going here so they can check your account.
if you receive an automated response after you submit your request, just reply back so the Support Team can get it.
Please could you help with mine too! i'm in England and for some reason it has changed to USA even though i haven't left 😕
Hi Bethany2,
Welcome to the community!
Can you check your IP address here. Make sure its England and not USA. The only time it won't let you change it is when your IP adrress in from a different country.
Hope this helps.
Hi, I have the same problem to. I'm currently from Philippines and Spotify says that I'm from HongKong (I've never been there.)
It's really annoying cause when I play some certain music it says that the music is not playable on HongKong. Can you please tell me the solution for this problem cause I really like using Spotify. (I'm not a premium user)
Can I get help too? Spotify thinks I am in Colombia, because I was there on vacations when I dowloded the app, but I would like to keep Brazil as my home base. Additionally, I don't know what happened the other day, but I lost all my music and playlists and it doesn't show on the "Recover playlists" options 😞 Very frustrated.
Hey guys!
Welcome to the community!
have you tried changing your country setting in your profile page yet? Also make sure you're IP address shows the country you're currently at. You can check it here.
Hope this helps. 🙂
Hello, my username is irembayrak and I live in Turkey and my country setting is also set as Turkey yet spotify keeps telling me that I'm in another country so I can't log in. Please help me fix this problem.
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