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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mjespada
  • Visitor
  • 179467 Views
  • 191 replies
  • 13 likes
  • Account
    Free
  • 179467 Views
  • 191 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11655 Views
  • 6 replies
  • 11 likes
  • Security
  • 11655 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517865 Views
  • 986 replies
  • 113 likes
  • Account
  • 517865 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126369 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126369 Views
  • 74 replies
  • 12 likes

familie acount

wanneer ik muziek luister en mijn dochter zet ook haar spotify aan komt mijn muziek op haar telefoon hoe kan dat

  • Newbie
  • wanneer ik muziek luister en mijn dochter zet ook haar spotify aan komt mijn muziek op haar telefoon hoe kan dat
  • 186 Views
  • 0 replies
  • 0 likes
  • Account
  • 186 Views
  • 0 replies
  • 0 likes

Cannot log into Spotify with old Facebook account

Hi there,I delete my facebook account and I had a premium Spotify family account connected to that Facebook account. I am not able to log in Spotify because my Facebook account is deleted but I need to cancel my Premium subscription so I can restart ...

  • Newbie
  • Hi there, I delete my facebook account and I had a premium Spotify family account connected to that Facebook account. I am not able to log in Spotify because my Facebook account is deleted but I nee...
  • 359 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 359 Views
  • 0 replies
  • 0 likes

Trouble Logging In

Hey, So randomly last night my spotify asked me for my password and I had a tough time remembering it. I clicked reset and it said that an email was sent to my inbox about resetting the password. The problem is that I do not remember the email addres...

  • Newbie
  • Hey,   So randomly last night my spotify asked me for my password and I had a tough time remembering it. I clicked reset and it said that an email was sent to my inbox about resetting the pass...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Van premium opeens naar free

Hoi, gisteren was ik nog muziek aan het luisteren op mijn spotify premium. Ik word vandaag wakker en ik heb geen premium meer maar een free account. Ik betaal elke maand een factuur en deze maand (november) ook. Hoezo is mijn account dan opeens free?

  • Casual Listener
  • Hoi,   gisteren was ik nog muziek aan het luisteren op mijn spotify premium. Ik word vandaag wakker en ik heb geen premium meer maar een free account. Ik betaal elke maand een factuur en deze ...
  • Merry92
  • Casual Listener
  • 669 Views
  • 2 replies
  • 0 likes
  • 669 Views
  • 2 replies
  • 0 likes

It’s saying my Number is not valid I’m for Ireland

I want to get an account but it is saying my number is not valid I’m from Ireland

  • Newbie
  • I want to get an account but it is saying my number is not valid I’m from Ireland 
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Please hekp cant install from app store as showing old account

Please can someone help? I have just got spotify as part of a phone deal, I have gone to download the app on my iphone but at that point shows an account i must have tries a few years ago for a trial, i dont want this how do i change it please

  • Newbie
  • Please can someone help? I have just got spotify as part of a phone deal, I have gone to download the app on my iphone but at that point shows an account i must have tries a few years ago for a trial...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

payment problem in Turkey

i had been using Spotify for a while by a free account on my computer, and i liked it, i decided to buy, i bought it, i used it 1 month without problem. But i got a mail," we couldn't get your payment" at normally, that's impossible because my creidt...

  • Newbie
  • i had been using Spotify for a while by a free account on my computer, and i liked it, i decided to buy, i bought it, i used it 1 month without problem. But i got a mail," we couldn't get your paymen...
  • 394 Views
  • 0 replies
  • 0 likes
  • Premium
  • 394 Views
  • 0 replies
  • 0 likes

Account Hacked!

Hello, My account was hacked and then my e-mail address and password were changed. I know have no way to access my account. I am unable to get in touch with support because I am unable to log in to my account. What do you reccommend I do in a situati...

  • Newbie
  • Hello,   My account was hacked and then my e-mail address and password were changed. I know have no way to access my account. I am unable to get in touch with support because I am unable to lo...
  • Maxim
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
  • 298 Views
  • 1 replies
  • 0 likes

My account is hacked

So I've been having this issue for a while now. My account is accessed from another country by a hacker. He/She has been bothering me for a while so I changed my password. This hacker maybe triggered and decided to change my e-mail, password for Spot...

  • Newbie
  • So I've been having this issue for a while now. My account is accessed from another country by a hacker. He/She has been bothering me for a while so I changed my password. This hacker maybe triggered...
  • Maxim
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 287 Views
  • 1 replies
  • 0 likes

Wrapped 2017: "Somethings not working"

I want to get my Wrapped 2017 but I can't. First, Spotify said that they didn't have data. That was strange because I use the app every day, so I found a solution here. Then I get this message: "Somethings not working, so sorry about that. We''ll wor...

  • Newbie
  • I want to get my Wrapped 2017 but I can't.  First, Spotify said that they didn't have data. That was strange because I use the app every day, so I found a solution here.   Then I get thi...
  • 603 Views
  • 0 replies
  • 0 likes
  • Other
    Premium
  • 603 Views
  • 0 replies
  • 0 likes

Can't log in for 2017 wrapped

So I'd been trying for an hour to log into my old Spotify account and I finally was able to find the email and password and was able to log in on my phone. However when I go to chrome and attempt to see my 2017 wrapped, it tells me I have the wrong u...

  • Newbie
  • So I'd been trying for an hour to log into my old Spotify account and I finally was able to find the email and password and was able to log in on my phone. However when I go to chrome and attempt to ...
  • 477 Views
  • 0 replies
  • 0 likes
  • Login
  • 477 Views
  • 0 replies
  • 0 likes

Account got hacked

First time on the community board, long time Spotify member. Somehow, my password got changed, artists, songs, and playlists were either added or removed from my account recently. Luckily, I changed my password. If you haven't changed your password, ...

  • Newbie
  • First time on the community board, long time Spotify member. Somehow, my password got changed, artists, songs, and playlists were either added or removed from my account recently. Luckily, I changed ...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Playlist disapeared - not even in the "removed playlists list"

Dear Spotify and friends, I need help! My main playlist, with over 22h of songs, where I save every music I like, just disapeared from all the devices - Iphone, Ipad, MiniMac and others with whom I was sharing the playlist devices. The name is Dreams...

  • Newbie
  • Dear Spotify and friends, I need help!  My main playlist, with over 22h of songs, where I save every music I like, just disapeared from all the devices - Iphone, Ipad, MiniMac and others with w...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Can't log-in on PC

I get the following message when I try to log in on my computer running Windows Vista:"Couldn't log in to Spotify What's going onThere's a temporary issue with logging in to Spotify. Sorry about that!What you can do Get the latest Spotify desktop app...

  • Visitor
  • I get the following message when I try to log in on my computer running Windows Vista: "Couldn't log in to Spotify What's going on There's a temporary issue with logging in to Spotify. Sorry about ...
  • 359 Views
  • 0 replies
  • 0 likes
  • Login
  • 359 Views
  • 0 replies
  • 0 likes

email confirmation button

HiThe button to "Confirm my account" is inactive on the email of confirmation.Do you know this problem ?

  • Newbie
  • Hi The button to "Confirm my account" is inactive on the email of confirmation.Do you know this problem ?
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes

Cannot Link Facebook

Hello! Recently set up a new spotify account (Last ones username was unbearably cringey) When I put in my username I recieved a bunch of random numberical and alphabetical characters, after browsing through the forums for most of the evening it seems...

  • Newbie
  • Hello!   Recently set up a new spotify account (Last ones username was unbearably cringey)   When I put in my username I recieved a bunch of random numberical and alphabetical character...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Spotify to other country

Good day I have used spotify premium in Philippines and now I just got in here in Saudi Arabia. My premium subscription got paused and I want to resume it. Would there be a possible way to get back to it while im still here in KSA?

  • Casual Listener
  • Good day I have used spotify premium in Philippines and now I just got in here in Saudi Arabia. My premium subscription got paused  and I want to resume it. Would there be a possible way to get ...
  • JineAndre26
  • Casual Listener
  • 575 Views
  • 2 replies
  • 0 likes
  • 575 Views
  • 2 replies
  • 0 likes

Premium family failure

Im subscribed with the family premium for sometime already, i invited my wife and my brother but questions bout address wont allow they to redeem, i tried editing my profile but i cant...

  • Newbie
  • Im subscribed with the family premium for sometime already, i invited my wife and my brother but questions bout address wont allow they to redeem, i tried editing my profile but i cant... 
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Problema em pagamento com cartao de credito na conta premium

Boa tarde, estou tendo problema para pagar meu Spotify Premium. Ja sou cliente antiga, porem, nao estou conseguindo efetuar o pagamento pelo meu cartao de credito., sendo q ele tem limite e esta liberado. a unica forma de pagamento e com cartao de cr...

  • Newbie
  • Boa tarde, estou tendo problema para pagar meu Spotify Premium.   Ja sou cliente antiga, porem, nao estou conseguindo efetuar o pagamento pelo meu cartao de credito., sendo q ele tem limite e ...
  • 330 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 330 Views
  • 0 replies
  • 0 likes

Connected to Facebook, doesn't show my profile pic

I connected my Spotify account to Facebook one. My real name shows now and I can find my Facebook friends here but my profile pic didn't change. On Spotify website it is changed but on mobile app and PC app it isn't.

  • Newbie
  • I connected my Spotify account to Facebook one. My real name shows now and I can find my Facebook friends here but my profile pic didn't change. On Spotify website it is changed but on mobile app and...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes