Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554756 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131270 Views
74 replies
12 likes
When I try to change my free account to the student account it doesn't take me to the page where I search for my universtiy. How can I get it to work if I can't do that?
When I try to change my free account to the student account it doesn't take me to the page where I search for my universtiy. How can I get it to work if I can't do that?
236 Views
0 replies
0 likes
I was getting the pop up in the app saying I needed to confirm my email, so I did. I opened the email and clicked confirm. It said my email was confirmed and now when I open the app it says I have to change my email because I haven’t confirmed it yet...
I was getting the pop up in the app saying I needed to confirm my email, so I did. I opened the email and clicked confirm. It said my email was confirmed and now when I open the app it says I have to...
352 Views
0 replies
0 likes
HACE POCO MI DISPOSITIVO ME SACO LA CUENTA DE SPOTIFY PERO YO ESTABA EN MODO OFFLINE Y NO ME DEJA REINGRESAR QUE PUEDO HACER ?
HACE POCO MI DISPOSITIVO ME SACO LA CUENTA DE SPOTIFY PERO YO ESTABA EN MODO OFFLINE Y NO ME DEJA REINGRESAR QUE PUEDO HACER ?
203 Views
0 replies
0 likes
First off why are you the only company that doesn't listen to their customers? Second is that I live in an apartment complex where I have my own WiFi set up. However, on my Android app it automatically keeps on switching from my phone to a device cal...
First off why are you the only company that doesn't listen to their customers? Second is that I live in an apartment complex where I have my own WiFi set up. However, on my Android app it au...
222 Views
0 replies
0 likes
I logged into spotify using the right user and password using the spotify app on my MacBook and my iPhone but it won't accept it. It keeps giving me an error code saying "The username and password is incorrect. (Error code: 3)". I deleted the app and...
I logged into spotify using the right user and password using the spotify app on my MacBook and my iPhone but it won't accept it. It keeps giving me an error code saying "The username and password is...
298 Views
0 replies
0 likes
CASE #02556140 EDIT: I know there's no solution right now and the "Spotify staff are looking into this". I'm keeping this post here to act as another vote to get it looked into faster. I'm trying to upgrade my free account to premium before my trip i...
CASE #02556140 EDIT: I know there's no solution right now and the "Spotify staff are looking into this". I'm keeping this post here to act as another vote to get it looked into faster. &...
Regular
116995 Views
62 replies
7 likes
I need someone to unlock my account!
I need someone to unlock my account!
236 Views
0 replies
0 likes
I am getting my adverts in spanish - very annoying
I am getting my adverts in spanish - very annoying
Newbie
1143 Views
6 replies
0 likes
Hi there, I've recently moved to England permanently but I downloaded Spotify in New Zealand. I've been logged out of my account and can't get back in. Every time I try to, a message saying I can only use Spotify abroad for 14 days pops up. I've read...
Hi there, I've recently moved to England permanently but I downloaded Spotify in New Zealand. I've been logged out of my account and can't get back in. Every time I try to, a message saying I can onl...
Newbie
385 Views
2 replies
0 likes
Mi hanno rubato l'account cambiandomi password e mail.Per un servizio a pagamento questo e' inaccettabile.
Mi hanno rubato l'account cambiandomi password e mail. Per un servizio a pagamento questo e' inaccettabile.
426 Views
0 replies
0 likes
I've reached an impass with my spotify premium main account. Apparently its synched to my facebook account which has been deleted. According to spotify instructions they request i reactivate it, but facebook is not allowing me to reactivate that acco...
I've reached an impass with my spotify premium main account. Apparently its synched to my facebook account which has been deleted. According to spotify instructions they request i reactivate it, but ...
195 Views
0 replies
0 likes
Hello i just moved in another country and i can't use my spotify
Hello i just moved in another country and i can't use my spotify
161 Views
0 replies
0 likes
Hola me gustaria saber si es necesario tener tracks en Spotify para crear mi cuenta como artista?
Hola me gustaria saber si es necesario tener tracks en Spotify para crear mi cuenta como artista?
160 Views
0 replies
0 likes
So I tried to log in with the email that I always log in with but it showed me another account that is empty and doesn't have all my music on it and it's also the basic free one and I was paying premium. There's nobody I can talk to and I don't know ...
So I tried to log in with the email that I always log in with but it showed me another account that is empty and doesn't have all my music on it and it's also the basic free one and I was paying prem...
206 Views
0 replies
0 likes
I've just upgraded to a family account and sent the link to my daughter. However, when she tries to use the link or login to spotify she gets errors. If she tries to use her email address to get a new password, she is told she has logged in via Faceb...
I've just upgraded to a family account and sent the link to my daughter. However, when she tries to use the link or login to spotify she gets errors. If she tries to use her email address to...
Newbie
603 Views
3 replies
0 likes
Mijn spotify account is van de 1 op de andere dag veranderd van premium naar free. Ik heb zelf geen aanpassingen gedaan in mijn abonnement. Ik heb een premium account via mijn mobiele abonnement van KPN. Ik ben zelf werkzaam voor KPN en kan zien dat ...
Mijn spotify account is van de 1 op de andere dag veranderd van premium naar free. Ik heb zelf geen aanpassingen gedaan in mijn abonnement. Ik heb een premium account via mijn mobiele abonneme...
Newbie
3983 Views
13 replies
1 likes
So for whatever reason, spotify has my real name on the desktop app - I can't change this. My username is no longer shown for some reason. I'm aware if you log into facebook then it will add your name - I do not have facebook anymore. How do I fix th...
So for whatever reason, spotify has my real name on the desktop app - I can't change this. My username is no longer shown for some reason. I'm aware if you log into facebook then it will add your nam...
176 Views
0 replies
0 likes
Abo Wechsel von Premium Normal Bezahlung pro mon.9,99 auf 1 Jahr fuer 99,00.Erfolgt die monatl. Umbuchung automatisch die einmaligen 99,00.- habe alles bestaetigt.....oder wird dies jetzt doppelt abgebucht ????? Hilfe..
Abo Wechsel von Premium Normal Bezahlung pro mon.9,99 auf 1 Jahr fuer 99,00.Erfolgt die monatl. Umbuchung automatisch die einmaligen 99,00.- habe alles bestaetigt.....oder wird dies jetzt doppelt abg...
184 Views
0 replies
0 likes
1) I had the spotiamb 0.2.1 issue. 2) I have reset 4 times and deauthed everything and changed my facebook password3) I cannot unlink facebook and I have a Family account subscription.4) I reset this morning again and all morning every hour or so my ...
1) I had the spotiamb 0.2.1 issue. 2) I have reset 4 times and deauthed everything and changed my facebook password 3) I cannot unlink facebook and I have a Family account subscription. 4) I...
Roadie
548 Views
4 replies
0 likes
Hallo,mein Spotify Account wurde gehackt. Ich habe es bemerkt, da mein Passwort scheinbar geändert wurde, plötzlich fremde Geräte Zugriff hatten und fremde Playlisten und Songs gespeichert/gefolgt wurden. Meine gesamten gespeicherten Songs sind "gelö...
Hallo, mein Spotify Account wurde gehackt. Ich habe es bemerkt, da mein Passwort scheinbar geändert wurde, plötzlich fremde Geräte Zugriff hatten und fremde Playlisten und Songs gespeichert/gefolgt ...
Newbie
34421 Views
13 replies
1 likes
