Spotify won't let me upgrade to Premium

[meemoretree]

I had a subscription last year but cancelled due to lack of use. I recently renewed to Premium again in January and all was fine until it stopped working, now my subscription page simply offers me a "Subscribe" button and a pink box above it with a single number "1" inside it. Clicking the box simply results in the same page being loaded and nothing changing. Can anyone shed any light on this for me??? Card details are all fine, the first payment in January went through fine but my receipts are also not showing anything for February, despite the service being used up until today. Help!

P.s - Why has my subscription increased from £9.99 to £12.99?

[MattSuda]

If your premium is not working, check out this help guide:

Just upgraded? Not getting Premium?

Did you subscribe through the iOS app?

It sounds like you have subscribed to premium through the iPhone or iPad app via the iTunes store. It costs more because apple charges a fee.

To manage your subscription, you need to do it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

[meahtenoha]

Hey @meemoretree it looks like you're in incognito mode. Do you mind giving that a try in another browser? Let us know if you're still getting that message and we'll investigate, thanks!

[jmdavis402]

I am having the exact same problem! Ive tried to upgrade it from my iphone and my PC! HELP!

[beermusic999]

I am having the exact same problem with my 4,99 student discount subscriuption. It wont let me upgrade anymore!!!

[shermsauce]

Same thing, I get the same blank page with the "1" and cannot access my payment options even

[shermsauce]

So I see some other people might have the same problem but I haven't seen any answers or explanations of what's going on. I had a premium account and all of the sudden it seemed to have change yesterday. When I tried to use Spotify on my iphone it said I was a free user. When I look at my account information it doesn't show my payment options or anything and it won't let me "upgrade my account" even though it has a button for me to do so. All I get is the page I have attached below and it just has that pink bar with a "1." I have already attempted to sign in and out of both my phone, my desktop application, and the web player but it is the same result. I have reinstalled it too. The only thing I can think might be related is that it's possible I upgraded to the "spotify student account" about a month or two ago but I cannot remember if I did in fact do that. Does anyone have any possible answer for this or anything?

[beermusic999]

So today when I logged in I was suddenly "Premium" again. I dont know why. Does it now work for you guys?

Edit: It still shows the "1" in the red box and the Subscribe to Premium button although I am Premium. 

[shermsauce]

Nope, no such luck.

[MattSuda]

@shermsauce 

If you are still having problems,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[shermsauce]

Thanks!

[Rędøôd]

I have Spotify on my iPhone and I usually put money on my iPhone then go on to the app and click get premium but now there's no option on the app to get premium and I do I don't want to do it online and give it my credit card, what do I o

[deamonlifehd]

It wont let me purchase this deal help

[SkyFlight]

I try to upgrade, but I can't because the web page won't give the option to put in a credit card. I can't use PayPal since I don't have one.