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Still Getting Charged?

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Still Getting Charged?

I was a premium member and then i joined the family subscription thing that my brother created for my family but ive still been getting charged the $9.90 for 3 months... shouldnt it automatically stop charging me and only charge my brother?

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Hi @_VidhiS, welcome to the Spotify Community!

 

It looks like you have a second account. 

 

Please double check your account credentials in the link bellow

 

http://www.spotify.com/account/subscription

 

See if it matches the one listed in the account's Administrator list (send him this link: https://www.spotify.com/us/family/overview/ )

 

If you find the second account (which probably is a regular Premium), just cancel the subscription.

 

Let me know if this helps!

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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2 Replies

Hi,Vidhi
You should DM @Spotifycare at Twitter. They'll help you ASAP
Marked as solution

Hi @_VidhiS, welcome to the Spotify Community!

 

It looks like you have a second account. 

 

Please double check your account credentials in the link bellow

 

http://www.spotify.com/account/subscription

 

See if it matches the one listed in the account's Administrator list (send him this link: https://www.spotify.com/us/family/overview/ )

 

If you find the second account (which probably is a regular Premium), just cancel the subscription.

 

Let me know if this helps!

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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