Still being billed by Virgin for Spotify Premium by Spotify says I'm on free service

[Sntee]

Yesterday my Spotify account reverted to free / ad-supported status.

I have contacted Virgin (with whom my subscription was set up) and they say that as far as their system is concerned, my account is still very much live and they are still billing me for it.

They suggested I contact Spotify to understand why my account status has changed.

Any help would be very much appreciated....

[Peter__]

Probably best if you get in touch with the customer services team directly using the online contact form and they can check this out for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[Josh]

Hello!

You would need to contact Spotify directly for this, you can do that here. If you get an automated reply just reply directly to that email (even if it is a no-reply). They should be able to find out what is going on, we don't see the billing side of things in the community 🙂

Hope this gets sorted out for you! 🙂

EDIT: Haha sorry for the two posts, @peter beat me 😛 haha 

[Sntee]

Thanks Peter and Josh - just submitted the form, so we'll see what happens.

[Sam]

@Sntee Hey! Looking at your account, it looks like it's been cancelled on Virgin's end (we actually can't cancel it our side - it's on their system). 

I'm sorry about the hassle of this, but you'll need to ask them why that's the case. 

Please let us know how you get on. If there's anything we can do to help, please let us know.