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A similar thing happened to me. I tried to verify my school and Spotify did not recognize the college name. I tried twice and both times it would not allow me to verify my college so I just exited out. Next day I check my accound and I'm charged $4.99 twice plus $9.99 for my old one. I want these charges removed immediately. I can't even use the student account premium and paid for the darn thing twice. This is bogus
I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
Hey @jackiesanchez07 and @Hwan28
The best thing to do here is reach out to the contact form like suggested by @MattSuda
The team here will be able to look at things backstage. Just let me know your 8 digit case # and I'll make sure the right team get on to this for you.
Thanks.
For anyone with this issue: contact the support site, and reply to the "no reply" email address, and someone will reply soon (as @MattSuda suggested). They told me that the charges are pending, so the bank just holds that amount of money, until the transaction is completed (i.e. you get premuim service). If you signed up, but DID NOT receive premium service, then the transation WAS NOT completed, and it will soon expire, and the money will be refunded to your account.
Hey man the thing about subscriptions (you can read this when you sign up) is that the moment you enter your info and send it, it will charge your card man. Hope this may help you.
they don't give two **bleep**s
Yeah they just charged me $4.99 and I don't even have premium and I didn't even get to put my school in.... This is bull**bleep** I want my money back now..
same
Same thing happened to me I got charged twice! I got an email from them saving Ii would get my money back but nothing has gone back to my bank account.
I was charged twice today before I was verified and after I was verified and I am trying to find a way to get at least one of my transactions refunded?
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