Subscribed to premium, still have ads.

[user-removed]

Hi!
I recently subscribed to premium and still have ads in the player as well as can't use the android app properly. I can use the Mac client properly with the premium features though it still says "Spotify Free" at the top. Any ideas on how to solve this?

[MattSuda · Accepted solution]

Sorry for the trouble! Premium usually activates instantly. There seems to be a delay right now.

Please be patient and try to log out and back in a few times every once in a while to see if it has activated.

You can also contact support:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[user-removed]

As you said, only a bit of delay. Everything solved itself in time! Thanks anyways!

[MattSuda]

You're welcome