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Subscription help

Subscription help

I downloaded the Spotify app on my phone the other day with the 48 hour trial. After deciding I like it, I decided to upgrade to the $10/mo premium plan. It works on my desktop however on my phone it's still saying "9 hours remaining of your trial". Is that going to go away when it's over and just work regularly with my premium or is there something I have to do?
Thanks!

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6 Replies

Hello and welcome to the community!

 

Have you tried log out and in again? Otherwise a clean reinstallation might help.

What's a Spotify Rock Star, and how do I become one?

Check album availability here

Yes, I tried both 😕

I suggest you contact support using this contact form and if you get an automated response just reply back.

What's a Spotify Rock Star, and how do I become one?

Check album availability here

Thank you, I will try that 🙂

Hello!

 

You can also wait until the trial on your phone is over, and your subscription might kick in then 🙂 Otherwise, you can do what is said above 🙂

Hope this helped 🙂


Don't forget to add your Kudos and mark as a solution if it helped you!

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Whats a Spotify Rock Star?

@Josh is correct here. If you are on a 48 hour trial and you have subscribed to full premium (or the 30 day free trial) your regular subscription should start automatically after the 48 hour trial is over. 

 

If not let us know 🙂 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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