Subscription issues

[Cutts1998]

I've subscripted to premium paying £9.99 a month, tried logging in and out of my account various times but I still can't get all the premium features? For example, I can't rewind songs when I'm listening to my playlist, and I can only skip a few forward before it says 'you've discovered a premium feature!' Or something like that. Please give me some ideas on why this may be happening? If not, I can't find a helpline number anywhere?
Thanks

[toman95]

Hello @Cutts1998,

Welcome to the Spotify Community!

You should contact Spotify staff via email at: support@spotify.com or use the Contact Form to sort out your account problem. They will reply in 72 hours, but it usually takes a day.

Have a great day.