Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscription reversion after Facebook disconnect

Subscription reversion after Facebook disconnect

I have been a subscriber for some months to Spotify premium. Today, I noticed I wasn't getting Facebook messages sent from a friend. I tried to "Disconnect from Facebook" in order to try to reconnect after trying to logout of the program without success. When I logged back in, I was no longer a premium member! Now I'm on Spotify Free, but I've paid for the month - unacceptable. Please fix this stiuation immediately. Thanks!

Reply
1 Reply

Hi, it is likely that you had 2 accounts. Please login using your spotify username, not your email address 🙂

Suggested posts