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Hi! 🙂

I have a problem with my acc, because i don't have subscribtion from 10.2015 and after half a year Spotify ourself took cash from my card and acc still is free?
I don't want any premium account, but spotify took my cash from card without my allow. 😕

Reply
1 Reply

Hey there @user-removed, welcome to the Spotify community!

 

That is odd. First of all, when you subscribe for a Premium, you automatically agree to automatic renewals.

Screenshot 2016-04-11 16.14.28.png

 

Secondly, you can check this guide here on what to do if you have paid for a Premium subscription but your account still shows up on Free.

 

Hope this was helpful,

K

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