Subscription

[mollydmullen]

My Spotify logged itself out yesterday so I logged back in and everything was gone, all of my playlists and it says that I haven't got premium anymore? I've been paying £12.99 for the past 2 months and it's just disappeared and is now saying my subscription is free?!! Someone help me

[Maxim]

Hey @mollydmullen,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails--that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[mollydmullen]

I've tried all of that and it's still not working!

[Maxim]

Spotify Support can look into this for you.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[mollydmullen]

I'm sure I registered with Facebook, so I tried logging in with Facebook and it still isn't working, it's still saying 'free' should I just cancel the subscription on my iTunes and then apply for it again? Just annoyed because I've lost all of my music!

[Maxim]

In-App-Purchases are currently disabled. I recommend subscribing to Premium via https://spotify.com/premium

[mollydmullen]

Well isn't it to late now because I've already subscribed?

[Maxim]

You may be able to get a refund from iTunes/Apple. You could ask them here: https://getsupport.apple.com