Suscripción a movistar

[Silvianet]

Hola, soy cliente de Spotify Premium desde hace años y quisiera continuar disfrutando del servício. Hace tres dias contraté Spotify Premium a través de una oferta de Movistar por el importe de 6 Euros pero en mi cuenta de Spotify me indica que el pròximo mes me cobrarán la cuota habitual de 9,99 Euros.

¿Se me pasará un doble cargo? ¿Debo hacer alguna gestión para solventar el problema?

Muchas gracias.

[MichaelW]

Hi there,
Welcome at the Spotify Community!

Sorry for the English reply, but we've most of the users who understand English.

You say you've got Spotify Premium for €6 via an Mobistar deal, buy you're account says you're going to pay €9,99?

I think the best thing you can do is to send an e-mail to the billing team, so they can check out what's gone wrong.

Please keep in mind that you've a better chance of getting an answer, when you write it in English.

You may get in touch with Spotify by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

[Peter__]

Spotify do have support in Spanish (via email) and on Twitter: 🙂
https://twitter.com/SpotifyAyuda