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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80354 Views

9 replies

2 likes

Account
Login
  • 80354 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653686 Views

13 replies

4 likes

Account
  • 653686 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734094 Views

18 replies

29 likes

  • 734094 Views
  • 18 replies
  • 29 likes

Country Drop-down menu not working?

So i'm canadian, but my account currently states american. I'm attemtping to change it back to canadian (got into the beta and no longer reside in america) but the drop down menu won't well, drop down. It doesn't even respond. Any suggestions?

Newbie

So i'm canadian, but my account currently states american. I'm attemtping to change it back to canadian (got into the beta and no longer reside in america) but the drop down menu won't well, drop dow...

Peter__

Community Legend

883 Views

1 replies

0 likes

  • 883 Views
  • 1 replies
  • 0 likes

Playlist / Premium account gone - NEED ANSWER NOW!!!

I messaged spotify via email 3 TIMES this week, no response. I pay $10 a month for this and i lost my account and playlists. forums say to login with account name & password but I always used FB... I need a reponse TODAY or else I'm leaving, taking m...

Casual Listener

I messaged spotify via email 3 TIMES this week, no response. I pay $10 a month for this and i lost my account and playlists. forums say to login with account name & password but I always used FB....

bozzmuzik

Gig Goer

255 Views

2 replies

0 likes

Account
Free
Other
Premium
  • 255 Views
  • 2 replies
  • 0 likes

subscription mystery

very confused here! 2 months ago i signed up for the 4.99 p month sub rate then I realised that I didnt want this and tried to cancel it now spottify is still withdrawing those funds from my account yet it says my account is free this leads me to bel...

Visitor

  very confused here!   2 months ago i signed up for the 4.99 p month sub rate then I realised that I didnt want this and tried to cancel it   now spottify is sti...

Greg

Roadie

300 Views

1 replies

0 likes

Account
Free
Subscription
  • 300 Views
  • 1 replies
  • 0 likes

I would like to apply my new student discount card to my existing spotify premium account?

I would like to apply my new student discount card to my existing spotify premium account but because I have already used a student discount card it does not seem to allow me to apply my new card which should be equally as valid? How can I apply my n...

Casual Listener

I would like to apply my new student discount card to my existing spotify premium account but because I have already used a student discount card it does not seem to allow me to apply my new card whi...

Peter__

Community Legend

431 Views

3 replies

0 likes

  • 431 Views
  • 3 replies
  • 0 likes

Sometimes songs are available/ sometimes they are not

It has happened a lot of times that if I search for an artist for the first time I will get the full list of the songs, but a week later those songs are no longer available and some of them seem to be grayed out? Do you know why is that? It's kinda f...

Newbie

It has happened a lot of times that if I search for an artist for the first time I will get the full list of the songs, but a week later those songs are no longer available and some of them seem to b...

dinomight

Spotify Star

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Problema con factura

Hice una compra de 4 tarjetas Spotify de 100 pesos mexicanos cada una, lo que pasa es que necesito una factura de mi compra. El lugar donde hice la compra es OXXO, que al parecer solamente es un tercero en el proceso de venta y distribución de las ta...

Newbie

Hice una compra de 4 tarjetas Spotify de 100 pesos mexicanos cada una, lo que pasa es que necesito una factura de mi compra. El lugar donde hice la compra es OXXO, que al parecer solamente es un terc...

Peter__

Community Legend

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Payment type

I use my mobile carrier to pay for my spotify an I've paid it for about 4 months that way an yesterday I needed to renew it an I noticed that T-Mobile was removed I would like to know why an if you can add it back because I would love to continue lis...

Newbie

I use my mobile carrier to pay for my spotify an I've paid it for about 4 months that way an yesterday I needed to renew it an I noticed that T-Mobile was removed I would like to know why an if you c...

Peter__

Community Legend

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Login-Daten vergessen! Geld wird weiter abgebucht

Hallo! Habe meine Login-Daten vergessen! Monatlich werden nach wie vor EUR 4,99 abgebucht. Was kann ich tun? Ein neues Profil habe ich bereits erstellt. Wie kann ich direkt Kontakt zu Spotify aufnehmen? LG

Visitor

Hallo!   Habe meine Login-Daten vergessen! Monatlich werden nach wie vor EUR 4,99 abgebucht.   Was kann ich tun?   Ein neues Profil habe ich bereits erstellt.   Wi...

Peter__

Community Legend

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Solved!! I can't change password

I've changed password, but it's still possible to logon with the old password... What to do ?

Newbie

I've changed password, but it's still possible to logon with the old password... What to do ?

Peter__

Community Legend

309 Views

1 replies

0 likes

Account
  • 309 Views
  • 1 replies
  • 0 likes

Possible Dupicate account

I have been using spotify premium for quite some time. I log in on a computer and also on my phone. All of a sudden today, when I logged in with facebook like i ALWAYS have, all of my info is gone and it says im a free user. My playlists are gone, I ...

Newbie

I have been using spotify premium for quite some time. I log in on a computer and also on my phone.    All of a sudden today, when I logged in with facebook like i ALWAYS have, all of m...

wahoo650

Roadie

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Solved!! New Canadian User - Can't subscribe

Hello, I was just invited to join Spotify from Canada. I set up my account all fine, but when I go to start the free trial I get "Purchase is currently not available" for both Paypal and Credit Card. There was no note saying whether or not Canadians ...

Casual Listener

Hello,   I was just invited to join Spotify from Canada. I set up my account all fine, but when I go to start the free trial I get "Purchase is currently not available" for both Paypal and C...

amyonsidewalks

Casual Listener

10180 Views

65 replies

2 likes

  • 10180 Views
  • 65 replies
  • 2 likes

Spotify not playing offline

I have spotify premium and i have been trying to listen to it offline on my computer but I keep getting error number 4.

Casual Listener

I have spotify premium and i have been trying to listen to it offline on my computer but I keep getting error number 4.

Peter__

Community Legend

299 Views

1 replies

1 likes

Premium
Subscription
  • 299 Views
  • 1 replies
  • 1 likes

spoitify premium not working

Hi my spotify premium is not working if tried putting in user etc to no evail.My HTC came with free spotify subscription and it was as long as my contract

Newbie

Hi my spotify premium is not working if tried putting in user etc to no evail.My HTC came with free spotify subscription and it was as long as my contract

Peter__

Community Legend

255 Views

1 replies

0 likes

Premium
  • 255 Views
  • 1 replies
  • 0 likes

Moved abroad

Hi, Iv gone over to Australia for a gap year and I'm trying to change the country so I can listen to spotify over here the only problem is I only have an ipad and to change my payment details to change country I need it'll only let me access the acco...

Casual Listener

Hi, Iv gone over to Australia for a gap year and I'm trying to change the country so I can listen to spotify over here the only problem is I only have an ipad and to change my payment details to cha...

Peter__

Community Legend

819 Views

7 replies

0 likes

  • 819 Views
  • 7 replies
  • 0 likes

Forgott my password, please help.

Hi, i'm always logged in on my spotify on my computer, so i have forgotten my password, and got blocked on another computer when i tried it and wasn't able to fix it. I'm still logged in on my computer, and i went in on my account here to change my p...

Casual Listener

Hi, i'm always logged in on my spotify on my computer, so i have forgotten my password, and got blocked on another computer when i tried it and wasn't able to fix it. I'm still logged in on my comp...

Peter__

Community Legend

444 Views

4 replies

0 likes

  • 444 Views
  • 4 replies
  • 0 likes

Solved!! Accidentally redeemed a Spotify gift card meant for someone else

Hi, I have contacted support but am worried!! While looking for the redemption code for spotify premium, I accidentally went too far and redeemed it on my account. It was meant as a gift! And now I have it. Is there any way I can get it removed from ...

Casual Listener

Hi, I have contacted support but am worried!! While looking for the redemption code for spotify premium, I accidentally went too far and redeemed it on my account. It was meant as a gift! And n...

Louisle

Casual Listener

1096 Views

2 replies

0 likes

  • 1096 Views
  • 2 replies
  • 0 likes

Solved!! Two accounts

Hi. I a premium subscription on one account, then I tried to connect to facebook with that account, but instead it created a new account with facebook. Now I cannot merge those accounts, or delete the facebook account. What can I do to connect my pre...

Casual Listener

Hi.   I a premium subscription on one account, then I tried to connect to facebook with that account, but instead it created a new account with facebook. Now I cannot merge those account...

birdsofeather

Casual Listener

1092 Views

11 replies

0 likes

Account
  • 1092 Views
  • 11 replies
  • 0 likes

Country Settings / Restriction

I really love Spotify and actually setup an account and payed subscription for it for many month. Unfortunately I struggeled with some country settings due to the company I work for do have the internet connection out of U.K. while I do live in Switz...

Casual Listener

I really love Spotify and actually setup an account and payed subscription for it for many month. Unfortunately I struggeled with some country settings due to the company I work for do have the int...

netwho

Casual Listener

554 Views

4 replies

0 likes

  • 554 Views
  • 4 replies
  • 0 likes

I want to get rid of my account

I no longer want a spotify premium account. How do I get out of it? Please advise. Email Removed Please email me directly.

Visitor

I no longer want a spotify premium account.  How do I get out of it?   Please advise.   Email Removed   Please email me directly.

Peter__

Community Legend

659 Views

6 replies

0 likes

Account
  • 659 Views
  • 6 replies
  • 0 likes

Means of Sharing Spotify Premium

Hi Guys, I have Spotify premium for quite some time now and would like to share it with my buddy. The thing is, he only wants to use it for playlist created on my account to be used in OFFLINE mode. While, I use my playlist for both online and offlin...

Regular

Hi Guys,   I have Spotify premium for quite some time now and would like to share it with my buddy. The thing is, he only wants to use it for playlist created on my account to be used in OFF...

ijohno

Regular

514 Views

5 replies

0 likes

  • 514 Views
  • 5 replies
  • 0 likes