Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14787 Views

7 replies

11 likes

Security
  • 14787 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553623 Views

991 replies

116 likes

Account
  • 553623 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131165 Views

74 replies

12 likes

Account
Login
Premium
  • 131165 Views
  • 74 replies
  • 12 likes

Solved!! two profiles

I have now 2 profiles because i have an old hacked mail and a new one i use by facebook. I can't log in to the old one anymore, and i can't deactivate it either - so i want you to delete it for me, can you do that? it's [mod edit - removed email addr...

Casual Listener

I have now 2 profiles because i have an old hacked mail and a new one i use by facebook. I can't log in to the old one anymore, and i can't deactivate it either - so i want you to delete it for me,...

user-removed

Not applicable

916 Views

9 replies

1 likes

  • 916 Views
  • 9 replies
  • 1 likes

Solved!! Account log in

I can't log in now that I have a new phone on the spotify app. It says I already have an account set up with that email. That's what I'm trying to log into! I'm not trying to sign up a new account, i just want to log in!

Casual Listener

I can't log in now that I have a new phone on the spotify app. It says I already have an account set up with that email. That's what I'm trying to log into! I'm not trying to sign up a new account, i...

Lizzzzz

Casual Listener

3220 Views

3 replies

0 likes

  • 3220 Views
  • 3 replies
  • 0 likes

Spotify Hacked and switch my email so even when i change my fb password they change it back HELP

So my spotify keeps getting used in the netherlands (im in the US) and when i changed my FB password then logged out of all devices on the site they keep getting back in. they even changed my email to itsvenx@gmail.com so they can have a password cha...

Casual Listener

So my spotify keeps getting used in the netherlands (im in the US) and when i changed my FB password then logged out of all devices on the site they keep getting back in.   they even changed...

Peter__

Community Legend

434 Views

3 replies

0 likes

Premium
  • 434 Views
  • 3 replies
  • 0 likes

Unlink Facebook from my account

I accidently linked my son's facebook to my own spotfiy account, i tried the button in the prefences but it doesnt work and still shows my son's facebook how do i completely remove that facebook and connect my own facebook?

Casual Listener

I accidently linked my son's facebook to my own spotfiy account, i tried the button in the prefences but it doesnt work and still shows my son's facebook how do i completely remove that facebook and ...

adisib

Community Legend

1397 Views

4 replies

0 likes

  • 1397 Views
  • 4 replies
  • 0 likes

Facebook - Wrong profile name / page

Help My Spotify account is attached to the correct account, but the wrong page. Instead of Spotify being attached to the business page I run, it is attached to the admin name that runs the page. So, spotify displays the page admin name - not the busi...

Casual Listener

Help   My Spotify account is attached to the correct account, but the wrong page. Instead of Spotify being attached to the business page I run, it is attached to the admin name that runs the...

Jason

Spotify Legend

327 Views

3 replies

0 likes

  • 327 Views
  • 3 replies
  • 0 likes

Solved!! I accidentally pressed the X next to Who to follow... "No more friends can be displayed"

I accidentally pressed the X next to Who to follow and now it is impossible to find friends to follow. In one click they're gone and Spotify tells me: "No more friends can be displayed". Is there a way to resolve this problem? Or are they permenantly...

Casual Listener

I accidentally pressed the X next to Who to follow and now it is impossible to find friends to follow. In one click they're gone and Spotify tells me: "No more friends can be displayed". Is there a w...

Jonker

Casual Listener

758 Views

2 replies

0 likes

  • 758 Views
  • 2 replies
  • 0 likes

Email address wont change

I cant change my email address on my account. i missed out a 1 from my email address and it hasnt bothered me previosuly because the only thing i missed out on was all the promotional crap. I change the email in the box, verify my password, it says s...

Regular

I cant change my email address on my account. i missed out a 1 from my email address and it hasnt bothered me previosuly because the only thing i missed out on was all the promotional crap. I change ...

Jason

Spotify Legend

517 Views

10 replies

0 likes

Account
Subscription
  • 517 Views
  • 10 replies
  • 0 likes

Solved!! Lost premium

I bought spotify premium recently, and today I was listening and my iPod ran out of batteries. When I got back on spotify had logged me out, restarted, deleted my playlists, and I lost my premium. What happened? And what should I do?

Casual Listener

I bought spotify premium recently, and today I was listening and my iPod ran out of batteries. When I got back on spotify had logged me out, restarted, deleted my playlists, and I lost my premium. Wh...

Garrettmiller44

Casual Listener

321 Views

2 replies

0 likes

  • 321 Views
  • 2 replies
  • 0 likes

Still being charged months after canceling Spotify Contact form not working on Mac 10.4.11

I contacted Spotify and cancelled my premium subscription was clear that my operating system was no longer going to be supported and I almost never used the services. I have been charged every month for the last few months. I am taking care of a pers...

Newbie

I contacted Spotify and cancelled my premium subscription was clear that my operating system was no longer going to be supported and I almost never used the services.  I have been charged every ...

Peter__

Community Legend

502 Views

5 replies

0 likes

  • 502 Views
  • 5 replies
  • 0 likes

Delete account

Hi I'd like to unsubscribe and delete my account. I can't find out how to do it. Regards Sine

Newbie

Hi I'd like to unsubscribe and delete my account. I can't find out how to do it. Regards Sine

Peter__

Community Legend

336 Views

3 replies

0 likes

  • 336 Views
  • 3 replies
  • 0 likes

i pay for premium through my mobile carrier but cannot gain premium access

I pay for spotify premium through my Sprint account. Spotify charged me also for two months during my 30 day FREE trial. Now, my premium access has been discontinued. I want my premium access restored and the two months of $9.99 charged to me by spot...

Newbie

I pay for spotify premium through my Sprint account. Spotify charged me also for two months during my 30 day FREE trial. Now, my premium access has been discontinued. I want my premium access rest...

Peter__

Community Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

HELP! Saying "sorry wrong password" when upgrading

I'm trying to upgrade to premium. And I push, confirm purchase, and up top it says "sorry,wrong password". However, I am logged into my account so my password is correct. I tried logging out and logging back in and it didn't work. I also tried anothe...

Visitor

I'm trying to upgrade to premium. And I push, confirm purchase, and up top it says "sorry,wrong password". However, I am logged into my account so my password is correct. I tried logging out and logg...

Peter__

Community Legend

550 Views

2 replies

0 likes

  • 550 Views
  • 2 replies
  • 0 likes

My Spotify Username Now Display As Numbers

My Spotify account was linked to my Facebook profile. I have recently turned my profile into a page and now instead of displaying my real name the Spotify username is a nine-digit string of numbers. I can still log into the account with Facebook but ...

Newbie

My Spotify account was linked to my Facebook profile. I have recently turned my profile into a page and now instead of displaying my real name the Spotify username is a nine-digit string of numbers. ...

Peter__

Community Legend

676 Views

2 replies

0 likes

  • 676 Views
  • 2 replies
  • 0 likes

Solved!! PLEASE HELP ME RECOVER DELETED PLAYLIST

I accidentally deleted the following playlists that am in dire need of for work related stuff! <br>OD LUNCH<br>OD <br>Hopdoddy <br>Mornin' <br><br>Please help me recover!

Newbie

I accidentally deleted the following playlists that am in dire need of for work related stuff! <br>OD LUNCH<br>OD <br>Hopdoddy &...

Carina

Community Legend

307 Views

1 replies

0 likes

Account
Subscription
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Account won't upgrade, unanswered case #

Hi I've tried purchasing spotify premium via the college discount twice, I was charged the $0.00 however I have not upgraded. I contacted support a few days ago and replied to the automated email, yet I still haven't recieved a response. Case number ...

Visitor

Hi I've tried purchasing spotify premium via the college discount twice, I was charged the $0.00 however I have not upgraded.   I contacted support a few days ago and replied to the automate...

MLA9741

Regular

758 Views

14 replies

0 likes

Account
Premium
  • 758 Views
  • 14 replies
  • 0 likes

Charges in Credit Card

I have a free subscriptions, but I can see charges in my credit card with "SPOTIFY" detalis on it. How can I get in contact with someone from spotify to solve this? Thanks. Francisco.

Casual Listener

I have a free subscriptions, but I can see charges in my credit card with "SPOTIFY" detalis on it.  How can I get in contact with someone from spotify to solve this?   Thanks. Franc...

PaNcHoChile

Casual Listener

319 Views

2 replies

0 likes

  • 319 Views
  • 2 replies
  • 0 likes

I don't want the payment to be automatic each month

Is there a way to ask for my concern if i want to pay the month or not? not to be automatic charge

Newbie

Is there a way to ask for my concern if i want to pay the month or not? not to be automatic charge

Peter__

Community Legend

238 Views

1 replies

0 likes

Premium
  • 238 Views
  • 1 replies
  • 0 likes

expired too early

>Help?

Casual Listener

>Help?

Snoddras

Casual Listener

476 Views

5 replies

0 likes

Premium
  • 476 Views
  • 5 replies
  • 0 likes

Solved!! Lost all playlists, artists, songs and replaced by Afroman

Hi all Rather unusual issue I'm having: today I booted up Spotify on my phone and all my playlists had dissapeared as well as the one album I had uploaded from my Mac. In it's place was one playlist called 'Album' that featured mostly songs from Stre...

Casual Listener

Hi all   Rather unusual issue I'm having: today I booted up Spotify on my phone and all my playlists had dissapeared as well as the one album I had uploaded from my Mac.   In it's p...

barnstable

Casual Listener

760 Views

4 replies

0 likes

Account
Free
Premium
  • 760 Views
  • 4 replies
  • 0 likes

Solved!! "View receipts" is empty

I'm trying to print receipt of my Spotify subscription payment. It has worked before but now my "View Receipts" is empty.

Casual Listener

I'm trying to print receipt of my Spotify subscription payment. It has worked before but now my "View Receipts" is empty.

Richard

Community Legend

3823 Views

26 replies

4 likes

  • 3823 Views
  • 26 replies
  • 4 likes