Trouble Resetting Password: "Form has expired. Please Try Again"

[abazarian]

Title.

After forgetting my password, I have tried to reset it and tried multiple times. I have successfully received an email with the link to reset it and after entering in my new password and clicking submit I get the error, "Sorry, your form has expired. Please try again. If you still need help, contact Spotify Support." There isn't any details for the error page I am seeing. 

I tried the new password anyway to see if it went through, but it didn't and I am locked out of my account.

Thanks,

Alex

[DasPeter · Accepted solution]

Hello @abazarian & welcome to the Community!

Just as the error said, please contact support here so they can help you straighten this out.

If you receive an automated email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually answers within 24-48 hours.

Hope this helps! ♫

[abazarian]

Thanks. The message I had gave me a link for support, but brought me to the main page that didn't touch on my specific issue.

Your link was helpful.

[Helen8822]

Hi

thanks for this, if I understand correctly I now have to wait 24-48 hrs?

Helen

[Maryjeanca]

I had the same experience as abazarian, locked out of my account and it just redirects me to main support page

[sonbrog]

I waited and it still said password form expired

[moreno21art]

Sorry, your form has expired. Please try again.

[mickmcd01]

I cleared all Spotify cookies and that cleared up the problem.

[Ellalouisahayes]

Hi I'm Having this issue can anyone help I'm not sure how to clear the cookies?

[gogo79]

Hi im having the same issues. How do i clear cookies.

[mickmcd01]

Clearing the cookies is different with each browser. Here is the help for Chrome: https://support.google.com/chrome/answer/95647?hl=en.

You only want to delete the Spotify cookies. Another answer is to use a different browser, because each browser keeps its own set of cookies.

[caolsandy]

cantt get use my old password which i cant remember

[Hllymcln]

I am having the same problem...how do I fix it?
Thank you:)

[6mastermike9]

anybody got a phone number to a technician I just want to get online

[melmcm]

I don't understand the suggestion to "contact Spotify support".

- the link DasPeter gave takes you to the login page, which doesn't help if your problem is not being able to log in

- the "contact spotify support" link in the error message link takes you this which just allows you to seach pre-fab answers or "ask the community"

- Click "Contact Spotify" at the bottom of the page and you get: "Here's how to get in touch with us if you need further support: Join in the conversation with thousands of other Spotify subscribers over on the Spotify Community."

It looks to me like there is no such thing as "Spotify Support", but please correct me if I am wrong.

As for this problem, which I also had, I pasted the re-set URL into a different browser and this solved the problem.

[Rimaggio]

This is not a solution. It puts you on an endless loop to the same place. There's clearly something wrong with the resetting the password process

[antricenewsome]

I am having the same issue. How do I clear cookies?

[sbslaton]

Clearing cookies solved my problem too.  I use Microsoft Edge as a browser.  Go to settings, clear browsing data.  Instructions for other browers can be found online, of course.

[fyounoobs]

For anyone using Firefox and having this issue: Right click while on a Spotify site (best on the password reset site I guess), go to Page Info -> Security tab -> View cookies -> Clear all. This will clear cookies just for Spotify. Now you can go to "Forgot password" site again, give your email, and proceed as usual. Good luck, and **bleep** Spotify support 🙂