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Trouble connecting to facebook

Trouble connecting to facebook

Plan

Premium

Country

 Australia

Device

Macbook air, iPhone 7

Operating System

 

MacOS mojave, latest iOS 

My Question or Issue

 My spotify account used to be connected to facebook and my facebook name would be displayed, all of a sudden my spotify and facebook disconnected and now my username comes up. Everytime I try to reconnect facebook I log in but the area where it should say your facebook name and profile picture (on mac) my spofity username and picture show up and my display name doesn't change. And then when I close the app or log out it immediately disconnects me from facebook. I've tried restarting the app, using both my computer and phone, logging in and out, clearning the cache but nothing works. What can I do to get my facebook name to show up?

Reply
1 Reply

Hey there @chloeriley,

thanks for posting in the community !

 

It's seems like you're having a small connectivity issue going on.

Please enter your Spotify app and follow these steps :

- Settings

- Social 

- Disconnect From Facebook

- Reach your account page online and click "Sign Out Everywhere".

 

When you're finished with the steps above, please uninstall Spotify and reinstall again to make sure you have the latest version with clear cache.

 

Spotify app was reinstalled ? Great ! log back in and make sure to give Spotify permission to access you data on the FB settings + the Social tab under the Spotify app settings.

Note: It can take up to 24 hours for the changes to be visible.

 

Let me know how you did 😃

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