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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422526 Views
  • 965 replies
  • 108 likes
  • Account
  • 422526 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187154 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187154 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

How to change the Editor's Pick and Genres/Mood selection

Hi, Since spotify became available in my country (Tunisia) its overview section became total garbage, i don't understand how with all the data available on users they are still assume that every single person who lives in a semi-arab-speaking country...

  • Newbie
  •   Hi,  Since spotify became available in my country (Tunisia) its overview section became total garbage, i don't understand how with all the data available on users they are still assume ...
  • osornios
  • Spotify Star
  • 1594 Views
  • 1 replies
  • 10 likes
  • Account
    Other
  • 1594 Views
  • 1 replies
  • 10 likes

Can't login to my Spotify account

I can't login to my spotify account, because i can't remember the password and i can't get acces to the email that was used. The account isn't connected to Facebook. I can only remember the username and the e-mail.

  • Newbie
  • I can't login to my spotify account, because i can't remember the password and i can't get acces to the email that was used. The account isn't connected to Facebook. I can only remember the username ...
  • osornios
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
  • 217 Views
  • 1 replies
  • 0 likes

Résiliation d'abanonnement sans mot de passe

PlanPremiumCountry France Operating System Android Oreo My Question or IssueBonjour,Je me retrouve dans une situation très énervante. Je voudrais résilier mon abonnement prenium étudiant. Malheureusement, j'ai perdu mon mot de passe sur mon compte "a...

  • Visitor
  • Plan Premium Country France  Operating System  Android Oreo   My Question or Issue Bonjour, Je me retrouve dans une situation très énervante. Je voudrais résilier mon abon...
  • osornios
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
  • 222 Views
  • 1 replies
  • 0 likes

Account hacked?

PlanPremiumCountry USMy Question or Issue I tried using my spotify account for the first time in awhile today, and it showed up that been recently playing the playlists 'Who's Who Picks', 'Cabin Fever Music', 'GUUUD Music', and others. They were all ...

  • Newbie
  • Plan Premium Country  US My Question or Issue  I tried using my spotify account for the first time in awhile today, and it showed up that been recently playing the playlists 'Who's Who...
  • osornios
  • Spotify Star
  • 210 Views
  • 1 replies
  • 1 likes
  • Other
  • 210 Views
  • 1 replies
  • 1 likes

Unable to log in via Spotify or email

My Question or Issue Hi, I’m unable to log into Spotify as I’ve forgotten my password, the problem is I can’t send a reset to my email address as it is no longer in use and I do not know the password to that! I am just wanting to update the account t...

  • Casual Listener
  • My Question or Issue  Hi, I’m unable to log into Spotify as I’ve forgotten my password, the problem is I can’t send a reset to my email address as it is no longer in use and I do not know the p...
  • Gg104
  • Casual Listener
  • 390 Views
  • 4 replies
  • 1 likes
  • Account
    Login
    Premium
  • 390 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Podcast won't show up after updating to MENA account

Hi There, Spotify has recently opened up for the Middle East and North Africa Region. As soon as it is officially available in Dubai, I had subscribed to the premium plan. As soon as I had subscribed to the MENA based Spotify product, I stopped seein...

  • Casual Listener
  • Hi There,   Spotify has recently opened up for the Middle East and North Africa Region.  As soon as it is officially available in Dubai, I had subscribed to the premium plan. A...
  • Peter
  • Spotify Legend
  • 2139 Views
  • 3 replies
  • 1 likes
  • MENA
    podcast
    Podcasts error
  • 2139 Views
  • 3 replies
  • 1 likes

Error 404 password reset

We are unable to find my wife's password on our premium plan. I went to reset the password and it sent me to an error 404 page. I saw a solution that said to copy the link in the email and paste it in an incognito window. That still didn't work. Plea...

  • Newbie
  • We are unable to find my wife's password on our premium plan. I went to reset the password and it sent me to an error 404 page.  I saw a solution that said to copy the link in the email and past...
  • ShiroRecord
  • Regular
  • 2346 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 2346 Views
  • 2 replies
  • 0 likes

Ich kann kein Premium kaufen

Ich wollte mir furhin mit PayPal mir das 3 Monat Angebot holen jedoch steht dort das ich ein Bankkonto hinzufügen soll, ich hab bereits ein Bankkonto hinzugefüght und bestätigt.

  • Casual Listener
  • Ich wollte mir furhin mit PayPal mir das 3 Monat Angebot holen jedoch steht dort das ich ein Bankkonto hinzufügen soll, ich hab bereits ein Bankkonto hinzugefüght und bestätigt.    
  • Maxim
  • Spotify Star
  • 657 Views
  • 5 replies
  • 0 likes
  • Free
  • 657 Views
  • 5 replies
  • 0 likes

Superuser Contribution Lost songs

Saved songs were lost and music suggestion now completely off from what I like. Can I reset something?

  • Casual Listener
  • Saved songs were lost and music suggestion now completely off from what I like. Can I reset something?  
  • ShiroRecord
  • Regular
  • 316 Views
  • 3 replies
  • 0 likes
  • Account
  • 316 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo conectarme con mi cuenta de Spotify

Hola llevo dos días que cuando intento conectarme a la aplicación de Spotify me dan el mensaje de error diciendo que solo se puede estar en extranjero durante 14 días con la cuenta de Spotify gratuita. Pero yo no he salido del país en ningún momento....

  • Casual Listener
  • Hola llevo dos días que cuando intento conectarme a la aplicación de Spotify me dan el mensaje de error diciendo que solo se puede estar en extranjero durante 14 días con la cuenta de Spotify gratuit...
  • Peter
  • Spotify Legend
  • 678 Views
  • 5 replies
  • 0 likes
  • Free
    Subscription
  • 678 Views
  • 5 replies
  • 0 likes

Solved!! Change payment date

Hi Everyone, I do not know if you have had any inconvenience with your payment date however it is happening to me. I really would like to change my payment date because it is causing me delays on my payment to Spotify and that really bothers me. Do y...

  • Newbie
  • Hi Everyone,    I do not know if you have had any inconvenience with your payment date however it is happening to me.  I really would like to change my payment date because it is ...
  • Billy-J
  • Spotify Star
  • 1191 Views
  • 1 replies
  • 0 likes
  • Payment
  • 1191 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Clarification on the Terms and Conditions

Will it go against the terms and conditions if I play my spotify with a group of friends (being with me in person and they can hear it) or if I play it in a room with people inside?

  • Casual Listener
  • Will it go against the terms and conditions if I play my spotify with a group of friends (being with me in person and they can hear it) or if I play it in a room with people inside?
  • phelp
  • Casual Listener
  • 490 Views
  • 2 replies
  • 0 likes
  • 490 Views
  • 2 replies
  • 0 likes

Country settings

PlanPremiumCountry SpainDevicePCOperating Systemw10 My Question or Issue I'm pretty annoyed with the music suggested by Spotify since it usually suggests only playlists or artists that are from Spain or Mex or whatever Spanish speaking country, which...

  • Casual Listener
  •   Plan Premium Country  Spain Device PC Operating System w10   My Question or Issue  I'm pretty annoyed with the music suggested by Spotify since it usually suggests on...
  • carlaFromSpaña
  • Casual Listener
  • 220 Views
  • 2 replies
  • 0 likes
  • Account
  • 220 Views
  • 2 replies
  • 0 likes

Unable to sign in account

I know the username but I forgot the email and password , the account is signed in to my PS4 though and maybe if you guys send me the email I made it with I can remember everything altogether but if not I was really hoping I can use a new email & kee...

  • Newbie
  • I know the username but I forgot the email and password , the account is signed in to my PS4 though and maybe if you guys send me the email I made it with I can remember everything altogether but if ...
  • Billy-J
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different facebook linked to account with completely different email

For some reason my mother's Facebook is linked to my spotify though her email address is different than mine so why is it when I log in with my email it's linked to her facebook?

  • Visitor
  • For some reason my mother's Facebook is linked to my spotify though her email address is different than mine so why is it when I log in with my email it's linked to her facebook? 
  • Peter
  • Spotify Legend
  • 315 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 315 Views
  • 3 replies
  • 0 likes

Superuser Contribution No aparece el boton para conectar con facebook

El otro dia elimine mi cuenta de facebook, para crear una nueva.Al entra en spotify encontre que mi usuario, havia canviado a numeros. (logicamente, ya no tenia el facebook)Entonces entre para conectar mi nueva cuenta de facebook, y no aparecia el bo...

  • Newbie
  • El otro dia elimine mi cuenta de facebook, para crear una nueva. Al entra en spotify encontre que mi usuario, havia canviado a numeros. (logicamente, ya no tenia el facebook) Entonces entre para co...
  • Peter
  • Spotify Legend
  • 637 Views
  • 3 replies
  • 0 likes
  • 637 Views
  • 3 replies
  • 0 likes

Solved!! Artist Profile issue

PlanFree/PremiumCountry United StatesDeviceSamsung Galaxy 9,Operating SystemAndroid OreoMy Question or Issue I recently just uploaded our artist's debut album and he goes by Joshua. The album is on spotify but it is under another artist who goes by J...

  • Newbie
  • Plan Free/Premium Country  United States Device Samsung Galaxy 9, Operating System Android Oreo My Question or Issue   I recently just uploaded our artist's debut album a...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Free
  • 234 Views
  • 1 replies
  • 0 likes

Change password messages

PlanPremiumCountrySpain Device Operating System My Question or Issue Hi, I'm receiving several (8 until now but they're still coming) emails saying that I''m trying to changhe my password, and it's not me who is trying to do it.Someone is trying to h...

  • Newbie
  • Plan Premium Country Spain   Device   Operating System     My Question or Issue  Hi,   I'm receiving several (8 until now but they're still coming) emails s...
  • Maxim
  • Spotify Star
  • 190 Views
  • 2 replies
  • 0 likes
  • Account
  • 190 Views
  • 2 replies
  • 0 likes

Superuser Contribution recently played artists not showing

recently played artists not showing for a couple weeks despite having settings enabled and not using private session. tried reinstalling and logging in and out and no luck. i have version 8.4.79.933 installed PlanPremiumCountry US DeviceiPhone 7Opera...

  • Newbie
  • recently played artists not showing for a couple weeks despite having settings enabled and not using private session. tried reinstalling and logging in and out and no luck. i have version 8.4.79.933 ...
  • novacjokovic
  • Casual Listener
  • 269 Views
  • 2 replies
  • 0 likes
  • Account
  • 269 Views
  • 2 replies
  • 0 likes