Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394938 Views
  • 941 replies
  • 107 likes
  • Account
  • 394938 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170126 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170126 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98686 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98686 Views
  • 68 replies
  • 10 likes

Not Able to Login

Hey all, I can’t seem to login on my Mac or iPhone via app. I have tried changing my password a few times as well as using my email and the generated Spotify username to no avail even though I get a confirmation that the password was successfully cha...

  • Newbie
  • Hey all,   I can’t seem to login on my Mac or iPhone via app. I have tried changing my password a few times as well as using my email and the generated Spotify username to no avail even though...
  • itsern
  • Music Fan
  • 266 Views
  • 2 replies
  • 1 likes
  • 266 Views
  • 2 replies
  • 1 likes

Spotify keeps logging me out ("account is being used elsewhere") even after signing out everywhere

Spotify keeps logging me out of my iPhone with the message "Spotify has been paused because your account is being used somewhere else". This is making the app unusable. I tried logging into my account page and clicking "sign out everywhere". I immedi...

  • Newbie
  • Spotify keeps logging me out of my iPhone with the message "Spotify has been paused because your account is being used somewhere else". This is making the app unusable. I tried logging into my accoun...
  • Jose_M
  • Spotify Star
  • 281 Views
  • 1 replies
  • 1 likes
  • Account
  • 281 Views
  • 1 replies
  • 1 likes

Artist page not searchable

PlanFreeCountry USADevice(iPhone 8, Macbook Pro Operating SystemIOS 10 My Question or Issue Hey! I have an artist page for my music and it isn’t searchable via Spotify. I can however share a link and people can access it through there. I don’t have m...

  • Casual Listener
  •   Plan Free Country  USA Device (iPhone 8,  Macbook Pro  Operating System IOS 10   My Question or Issue  Hey! I have an artist page for my music and it isn’t ...
  • Jose_M
  • Spotify Star
  • 304 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 304 Views
  • 2 replies
  • 0 likes

Can't log in with Facebook account

My Facebook and Spotify account are linked. Recently I've been trying to log into my Spotify account with my fully active Facebook account and I always get a message which reads: There's a temporary issue with logging in to Spotify. Sorry about that!...

  • Newbie
  • My Facebook and Spotify account are linked. Recently I've been trying to log into my Spotify account with my fully active Facebook account and I always get a message which reads: There's a tempo...
  • Luke
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Error Code 3

Hello I cant log in. I have an error 3 code. Please help

  • Newbie
  • Hello I cant log in. I have an error 3 code.  Please help
  • Luke
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Reset password reset username

I needed to reset my password and apparently it reset my username as well. My username is now a random string of 24 characters. Is there anyway to get my original username back? Thanks!

  • Newbie
  • I needed to reset my password and apparently it reset my username as well.  My username is now a random string of 24 characters.  Is there anyway to get my original username back?   ...
  • Luke
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Cannot login

I cannot login even after successfully resetting the password. Error is incorrect username or password

  • Newbie
  • I cannot login even after successfully resetting the password. Error is incorrect username or password
  • Luke
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Password reset, will not logon to all devices

Reset my password. Can logon via PC web browser. Will not logon with same Username and new Password on Windows Store app or iPhone app!!! How can we logon to other software or devices?

  • Newbie
  • Reset my password. Can logon via PC web browser.   Will not logon with same Username and new Password on Windows Store app or iPhone app!!!   How can we logon to other software or devic...
  • Luke
  • Spotify Star
  • 214 Views
  • 1 replies
  • 1 likes
  • 214 Views
  • 1 replies
  • 1 likes

no puedo acceder

no puedo entrar a mi cuenta

  • Casual Listener
  • no puedo entrar a mi cuenta
  • Luke
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Login
  • 171 Views
  • 1 replies
  • 0 likes

Anmeldung Premium Account funktioniert nicht

Hallo, ich habe jetzt vor 2 Tagen von Apple auf Android gewechselt.Ganz normal App geladen und eingeloggt. Dann wurde mir angezeigt ich haette keinen Premium Account. Wollte diesen dann erneut abschliessen. Pin usw. alles eingegeben...und dann bekomm...

  • Newbie
  • Hallo,   ich habe jetzt vor 2 Tagen von Apple auf Android gewechselt. Ganz normal App geladen und eingeloggt. Dann wurde mir angezeigt ich haette keinen Premium Account. Wollte diesen dann er...
  • Luke
  • Spotify Star
  • 916 Views
  • 1 replies
  • 0 likes
  • 916 Views
  • 1 replies
  • 0 likes

Error Code 3

Nao consigo acessar a minha conta em nenhum dispositivo, mesmo os que ja estavam logados, fico recebendo a mensagem que meu usuario e senha estao incorretos, mas na verdade estao corretos. Tentei trocar a senha e nao ajudou.

  • Newbie
  • Nao consigo acessar a minha conta em nenhum dispositivo, mesmo os que ja estavam logados, fico recebendo a mensagem que meu usuario e senha estao incorretos, mas na verdade estao corretos. Tentei tro...
  • Luke
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Error code 3 and using username

So Spotify app no longer allows you to get in with our email, fine, I tried using my username as everyone has suggested but I'm still not able to log in! It's so frustrating because I was able to log into my browser a couple of minutes ago. I've trie...

  • Casual Listener
  • So Spotify app no longer allows you to get in with our email, fine, I tried using my username as everyone has suggested but I'm still not able to log in! It's so frustrating because I was able to log...
  • Luke
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Account
  • 310 Views
  • 1 replies
  • 0 likes

Desktop application will not accept pw that works on app and on spotify web page

I have no trouble logging into the Spotify iOS app or the spotify.com, using my email address and password. But the desktop app will not accept those log in credentials. I tried removing and reinstalling the desktop application and I changed my passw...

  • Newbie
  • I have no trouble logging into the Spotify iOS app or the spotify.com, using my email address and password.  But the desktop app will not accept those log in credentials.  I tried removing ...
  • Luke
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Hola, necesito ayuda!

Spoiler (Highlight to read)AyudaAyudaayuda con esto que hacer como solucionar...porfaaaaaaaaa

  • Newbie
  • Ayuda ayuda con esto que hacer como solucionar...porfaaaaaaaaa  
  • Luke
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

All playlists are erased after problems with log-in

Two days ago I could'nt login with in Spotify.Spotify send me a email with information. I had to change my password.After changing my password I was able to get in to Spotify. But all my playlists were erased. These playlists took me a lot of time to...

  • Newbie
  • Two days ago I could'nt login with in Spotify. Spotify send me a email with information. I had to change my password. After changing my password I was able to get in to Spotify. But all my playlist...
  • Luke
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 186 Views
  • 1 replies
  • 0 likes

Problemas com Spotify premium

Estou tendo problemas com meu Spotify Premium. Eu troquei de celular, entrei no outro com a mesma conta e constava que eu nao era Premium mais.

  • Newbie
  • Estou tendo problemas com meu Spotify Premium. Eu troquei de celular, entrei no outro com a mesma conta e constava que eu nao era Premium mais. 
  • Luke
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Cannot reset password - no access to old email adress

My account uses an old email adress that is deleted. How can I reset password and change email account when I can not access the email account?

  • Newbie
  • My account uses an old email adress that is deleted. How can I reset password and change email account when I can not access the email account?
  • Luke
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
  • 298 Views
  • 1 replies
  • 0 likes

Reset password daily and Signing in to wrong account?

Recently got spotify, but it forgets my log in every time I log out. I reset my password to the same thing but now my playlist is gone and someone else' is in its place. It also likes to change stations and skips songs on its own

  • Newbie
  • Recently got spotify, but it forgets my log in every time I log out. I reset my password to the same thing but now my playlist is gone and someone else' is in its place. It also likes to change stati...
  • Luke
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Direccion de email en Spotify Community

Necesito cambiar la direccion de mi correo electronico en Spotify Community. Como puedo hacerlo?

  • Regular
  • Necesito cambiar la direccion de mi correo electronico en Spotify Community. Como puedo hacerlo?
  • Luke
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 308 Views
  • 1 replies
  • 0 likes

Kan niet inloggen om mijn primeun account

Ik kan niet meer inloggen op mij account apenkooi123 het email aders wat ik hier voor heb gebruikt doet het al een tijdje niet meer... nu is mijn vraag hoe kom ik hier in? Of hoe zet ik mijn primeum stop op dit account (zeer jammer dat niet iemand je...

  • Newbie
  • Ik kan niet meer inloggen op mij account apenkooi123 het email aders wat ik hier voor heb gebruikt doet het al een tijdje niet meer... nu is mijn vraag hoe kom ik hier in? Of hoe zet ik mijn primeum ...
  • Luke
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Account
  • 351 Views
  • 1 replies
  • 0 likes